1. Staff Training Sleepy Time Inn

2. Welcome and Introduction Welcome the staff members to the session. State the subject of the session. Describe the overall goals of the session.

3. Overview Give an overview of the subject. Explain why this training is important to the staff members. List the topics to be covered. Explain how the individual topics fit together.

4. Vocabulary Provide a list of terms and their definitions.

5. Amenities and Activities for Guests What is there to do? At the Inn In the city

6. Inn Amenities and Activities Dining Activities Special Events

7. Dining Breakfast Eggs Benedict or custom omelet Daily chef’s special Lunch Custom pack-lunch for outings Build-your-own sandwich bar Dinner Four course meal (salad, soup, entrée, dessert) Three nightly chef specials

8. Activities Morning Bird watching on the veranda Lecture/Tour of gardens and Inn Afternoon Daily guest lecture or class Historic walking tour of downtown Evening Champagne meet/greet Live music/dancing with dinner

9. Special Events Special Dining Events Sunday champagne brunch Saturday afternoon tea Extras Third Tuesday cooking class Tour of haunted downtown Saturdays at nine

10. Local Points of Interest Sleeepy-Oaks Bridge and Farmer’s Market Downtown Sleepy-Oaks Square 1877 Huose Clock Tower

11. More to See and Do Withiin 20 miles Twelve Oaks Caanyon Mt. Riverton Academy Riverton Fashion Mall

12. Discount Codes GVT Government Employee (current or retired) US3A AAA SEN Senior/AARP LOC Local guest, long-term, or frequent return

13. Summary List the topics that were covered. Explain any requirements for applying this training on the job. Request feedback about this training session.

14. More information List other training sessions. List books, articles, and online sources. List consulting services and other sources.