1. 1 l Local Workforce Boards want more localized and more timely products and services n Sometime this only means understanding applications, new formats, or new wording WIA CUSTOMER NEEDS

2. 2 n Actual wording of a LMI Needs Survey from a local Workforce Board : –Areas where trained workers are in abundance –Areas where trained workers are lacking –Business/industry demands for qualified workers –How the county’s workforce matches up with business/industry demands –Identify areas where training is needed

3. 3 WIA CUSTOMER NEEDS l Examples of actual (or perceived unmet needs) n Available labor supply (Supply/Demand Fact Sheets) n Employer hiring needs/hiring difficulties (vacancies) n Employment and wages (duplicate of LMI but wanted to match other survey questions) n Entry wages, experienced wages

4. 4 WIA CUSTOMER NEEDS n Employer hiring practices of job training completers n Full time, part time n Hiring expectations over next three years n Number of years in business n Headquarters location n Industry Classification n Worker transportation methods n Geography of customer base n Quality of daycare, airports, labor supply n Quality of education and training

5. 5 n Responsiveness of training to business needs n Top skills needed (now and future) n Underemployment n More current data –Projections base year is old (short-term projections will help, feature 1999 Edition on cover) –OES Wage survey data are too old; OES Policy Council developing methods to age forward WIA CUSTOMER NEEDS

6. 6 n Training Workshops - on data usage, automation products, One-Stop LMI case study applications n Labor shortage indicators (paper developed) n Skills matching (workers skills to job openings) n LMI program data to job openings n High Demand/High Skill jobs (high wage), screened by wage by area, apply Florida cost-of-living, Local Workforce Boards make adjustments to targeted job lists by an appeal process

7. 7 WIA CUSTOMER NEEDS n New and emerging jobs n More detailed occupational categories (instead of Systems Analyst, want Microsoft, A+, or Cisco Certified) n Rapid Response/Dislocated Worker Program, impact studies using REMI, RIMS, IMPLAN n Recession study, what jobs would be impacted n County distress indicators

8. 8 WIA CUSTOMER NEEDS n High technology jobs and wages n Employment by zip code, more subcounty data, more demographics of employment data n Living wages (broader than poverty level) n LMI uses for economic development and employer assistance (paper developed) n Fringe Benefits