1. Introduction to the field of organisational behaviour

2. Chapter learning objectives
Define organisational behaviour.
Identify three reasons for studying organisational behaviour.
Describe five trends in organisational behaviour.
Identify the five anchors on which organisational behaviour is based.
Diagram an organisation from an open systems view.
Define knowledge management and intellectual capital.
Identify three that organisations acquire knowledge.
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

3. Computershare and org behaviour
Computershare Ltd has leveraged the power of organisational behaviour to become one of Australia’s leading high technology companies.
Courtesy of Computershare Ltd
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

4. What are organisations?
Groups of people who work interdependently toward some purpose
structured patterns of interaction
coordinated tasks
work toward some purpose
Courtesy of Computershare Ltd
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

5. Why study organisational behaviour?
Understand
organisational
events
Organisational
behaviour
research
Influence
organisational
events
Predict
organisational
events
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

6. Trends: globalisation
Global companies
extend their activities to other parts of the world
actively participate in other markets
compete against firms in other countries
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

7. Trends: globalisation
Implications of globalisation
new organisational structures
different forms of communication
more competition, change, mergers, downsizing, stress
need more sensitivity to cultural differences
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

8. Trends: changing workforce
Primary and secondary diversity
More women in workforce and professions
Different needs of Gen-X, Gen-Y and baby-boomers
Diversity has advantages, but firms need to adjust through
cultural awareness
family-friendly policies
empowerment
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

9. Trends: employment relationship
Employability
employees perform many tasks, not a specific job
Casual work
no explicit or implicit contract for long-term employment
Telecommuting
working from home, usually with a computer connection to the office
Virtual teams
operate across space, time and organisational boundaries; mainly communicate through electronic technologies
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

10. Trends: information technology
Affects how employees interact
virtual teams
telecommuting
Affects how organisations are configured
network structures  alliance of several organisations
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

11. Trends: values and ethics
stable, long-lasting beliefs about what is important
personal, cultural, organisational, professional
Importance of values
globalisation  more awareness of different values
values replacing command and control
more emphasis on ethical business conduct
Ethics
moral principles/values  determine whether actions are right/wrong and outcomes are good/bad
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

12. Organisational behaviour anchors
Multidisciplinary
anchor
Organisational
behaviour
anchors
Open systems
anchor
Systematic
research
anchor
Multiple levels
of analysis
anchor
Contingency
anchor
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

13. Open systems anchor of OB
Feedback
Feedback
Subsystem
Inputs
Outputs
Organisation
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

14. Knowledge management defined
Any structured activity that improves an organisation’s capacity to acquire, share and use knowledge for its survival and success.
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

15. Intellectual capital Human capital Structural capital
knowledge that employees possess and generate
Structural capital
knowledge captured in systems and structures
Relationship capital
value derived from satisfied customers, reliable suppliers and others
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

16. Knowledge mgt at Billabong
Billabong, the Queensland-based surf wear company, practises knowledge acquisition by employing people who live that lifestyle.
Courtesy of Billabong
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

17. Knowledge management processes
Knowledge acquisition
grafting
learning
experimentation
Knowledge sharing
communication
communities of practice
Knowledge use
awareness
freedom to apply knowledge
Courtesy of Billabong
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

18. Organisational memory
The storage and preservation of intellectual capital
Retain intellectual capital by
keeping knowledgeable employees
transferring knowledge to others
transferring human capital to structural capital
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

19. Overview of the next chapter
MARS model of individual behaviour and performance
Types of work-related behaviour
Features of behaviour modification
Elements of effective feedback
Features of social learning theory
Kolb’s model of experiential learning
 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

20. Introduction to the field of organisational behaviour