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2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione C H A P T E R 1 Introduction to the.

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Presentation on theme: "2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione C H A P T E R 1 Introduction to the."— Presentation transcript:

1 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione C H A P T E R 1 Introduction to the field of organisational behaviour

2 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 2 Chapter learning objectives 1.Define organisational behaviour. 2.Identify three reasons for studying organisational behaviour. 3.Describe five trends in organisational behaviour. 4.Identify the five anchors on which organisational behaviour is based. 5.Diagram an organisation from an open systems view. 6.Define knowledge management and intellectual capital. 7.Identify three that organisations acquire knowledge.

3 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 3 Computershare and org behaviour Computershare Ltd has leveraged the power of organisational behaviour to become one of Australias leading high technology companies. Courtesy of Computershare Ltd

4 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 4 What are organisations? Groups of people who work interdependently toward some purpose structured patterns of interaction coordinated tasks work toward some purpose Courtesy of Computershare Ltd

5 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 5 Organisationalbehaviourresearch Understandorganisationalevents Predictorganisationalevents Influenceorganisationalevents Why study organisational behaviour?

6 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 6 Trends: globalisation Global companies extend their activities to other parts of the world actively participate in other markets compete against firms in other countries

7 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 7 Trends: globalisation Implications of globalisation new organisational structures different forms of communication more competition, change, mergers, downsizing, stress need more sensitivity to cultural differences

8 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 8 Trends: changing workforce Primary and secondary diversity More women in workforce and professions Different needs of Gen-X, Gen-Y and baby-boomers Diversity has advantages, but firms need to adjust through cultural awareness family-friendly policies empowerment

9 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 9 Trends: employment relationship Employability employees perform many tasks, not a specific job Casual work no explicit or implicit contract for long-term employment Telecommuting working from home, usually with a computer connection to the office Virtual teams operate across space, time and organisational boundaries; mainly communicate through electronic technologies

10 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 10 Trends: information technology Affects how employees interact virtual teams telecommuting Affects how organisations are configured network structures alliance of several organisations

11 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 11 Trends: values and ethics Values stable, long-lasting beliefs about what is important personal, cultural, organisational, professional Importance of values globalisation more awareness of different values values replacing command and control more emphasis on ethical business conduct Ethics moral principles/values determine whether actions are right/wrong and outcomes are good/bad

12 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 12 Organisationalbehaviouranchors Multidisciplinaryanchor Systematicresearchanchor Contingencyanchor Open systems anchor Multiple levels of analysis anchor Organisational behaviour anchors

13 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 13 Feedback Feedback Outputs OutputsInputs Subsystem Subsystem Subsystem Subsystem Organisation Open systems anchor of OB

14 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 14 Knowledge management defined Any structured activity that improves an organisations capacity to acquire, share and use knowledge for its survival and success.

15 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 15 Intellectual capital Human capital knowledge that employees possess and generate Structural capital knowledge captured in systems and structures Relationship capital value derived from satisfied customers, reliable suppliers and others

16 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 16 Knowledge mgt at Billabong Billabong, the Queensland-based surf wear company, practises knowledge acquisition by employing people who live that lifestyle. Courtesy of Billabong

17 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 17 Knowledge management processes Knowledge acquisition grafting learning experimentation Knowledge sharing communication communities of practice Knowledge use awareness freedom to apply knowledge Courtesy of Billabong

18 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 18 Organisational memory The storage and preservation of intellectual capital Retain intellectual capital by keeping knowledgeable employees transferring knowledge to others transferring human capital to structural capital

19 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 19 Overview of the next chapter MARS model of individual behaviour and performance Types of work-related behaviour Features of behaviour modification Elements of effective feedback Features of social learning theory Kolbs model of experiential learning

20 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione C H A P T E R 1 Introduction to the field of organisational behaviour


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