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VSU Online, Offline, and Out of Line The interplay of emerging technologies, higher education, and student development at Vermont State University A Presentation.

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Presentation on theme: "VSU Online, Offline, and Out of Line The interplay of emerging technologies, higher education, and student development at Vermont State University A Presentation."— Presentation transcript:

1 VSU Online, Offline, and Out of Line The interplay of emerging technologies, higher education, and student development at Vermont State University A Presentation to the University Deans Council by: Jessica Belue, Director of Student Life Jonathan Bove, Chief Information Officer Erin K. Miller, Director of Judicial Affairs Gabriel Reif, Director of Admissions [A submission for the 2007 StudentAffairs.com Online Case Study Competition from the University of Vermont]

2 VSU In the past six months, at VSU… Students with disabilities and low-income students have struggled with access to distance learning courses and courses utilizing on-line forums Students with disabilities and low-income students have struggled with access to distance learning courses and courses utilizing on-line forums Faculty have begun to incorporate blogs in their classroom work Faculty have begun to incorporate blogs in their classroom work A student was found responsible for using her cellular phone to receive answers to test questions during a final exam A student was found responsible for using her cellular phone to receive answers to test questions during a final exam Institutional spam has decreased by 15% due to novel institutional policies Institutional spam has decreased by 15% due to novel institutional policies A laptop containing 90,000 detailed alumni/ae records was recently stolen A laptop containing 90,000 detailed alumni/ae records was recently stolen

3 VSU Session Objectives Familiarize staff with hot topics in technology Familiarize staff with hot topics in technology Recognize and understand the numerous benefits and drawbacks of such technologies Recognize and understand the numerous benefits and drawbacks of such technologies Utilize VSU and nationwide technological mishaps and successes as case studies, assisting us in developing policy and practices Utilize VSU and nationwide technological mishaps and successes as case studies, assisting us in developing policy and practices Prepare staff to respond to technological issues within their functional areas Prepare staff to respond to technological issues within their functional areas

4 VSU Technology and Our Mission VSUs institutional mission outlines that we engage students and support them in their development VSUs institutional mission outlines that we engage students and support them in their development Students come to campus already familiar with many emerging technologies Students come to campus already familiar with many emerging technologies We must incorporate these technologies into our work so that we can meet students where they are and provide them with optimal support and opportunities for development We must incorporate these technologies into our work so that we can meet students where they are and provide them with optimal support and opportunities for development

5 VSU Hot Topics We Will Highlight Institutional Spam Institutional Spam Text Messaging and Other Cell Phone Capabilities Text Messaging and Other Cell Phone Capabilities Information Security Information Security Blogging Blogging The Digital Divide The Digital Divide

6 VSU Institutional Spam

7 VSU Institutional Spam Is… The mass e-mailing of the campus community (all faculty, staff, or students) The mass e-mailing of the campus community (all faculty, staff, or students) Institutional spam is not… Institutional spam is not… E-mails sent over voluntary listservs E-mails sent over voluntary listservs E-mails sent to small campus groups (e.g. biology majors, a student organization, a faculty committee) E-mails sent to small campus groups (e.g. biology majors, a student organization, a faculty committee)

8 VSU Why Institutional Spam is Important to Understand Many parties demand access to campus- wide e-mail privileges Many parties demand access to campus- wide e-mail privileges Institutional spam filtering enhances productivity of all campus constituents Institutional spam filtering enhances productivity of all campus constituents Lack of policies and procedures can result in confusion Lack of policies and procedures can result in confusion

9 VSU VSU Policies for Institutional Spam Administrative approval required Administrative approval required Submission one working day before the message is to be sent (unless it is an emergency e-mail) Submission one working day before the message is to be sent (unless it is an emergency e-mail) Accordance with the mission of our institution Accordance with the mission of our institution Compliance with federal and state laws Compliance with federal and state laws

10 VSU VSU Procedures for Institutional Spam The IT office monitors mass e-mails The IT office monitors mass e-mails Requests for mass e-mails can be made on the Web Requests for mass e-mails can be made on the Web The following officers may approve mass e- mails: The following officers may approve mass e- mails: President: mailings to entire university President: mailings to entire university Provost: mailings to all faculty Provost: mailings to all faculty Vice President for Finance: mailings to staff Vice President for Finance: mailings to staff Deans: mailings to faculty and/or students of college Deans: mailings to faculty and/or students of college Vice President for Student Affairs: mailings to student body Vice President for Student Affairs: mailings to student body

11 VSU Benefits of Institutional Spam Policies Help us avoid viruses and network overload Help us avoid viruses and network overload Streamline campus procedures to ensure consistency, clarity, and understanding Streamline campus procedures to ensure consistency, clarity, and understanding Avoid e-mail inundation; ensure campus constituents read necessary e-mails Avoid e-mail inundation; ensure campus constituents read necessary e-mails Prevent third-parties from sending campus- wide e-mails Prevent third-parties from sending campus- wide e-mails Ensure messages to large audiences are in accordance with the mission of the university Ensure messages to large audiences are in accordance with the mission of the university

12 VSU Drawbacks of Institutional Spam Policies Change in technology will require that we continually reevaluate our policies and procedures Change in technology will require that we continually reevaluate our policies and procedures Some university offices who want control may not have immediate control (e.g. registrar) Some university offices who want control may not have immediate control (e.g. registrar) Collaboration among involved parties can be difficult. IT will be the gathering point Collaboration among involved parties can be difficult. IT will be the gathering point University assumes responsibility for what messages are or are not delivered University assumes responsibility for what messages are or are not delivered

13 VSU Text Messaging and Other Cellular Phone Capabilities

14 VSU Text Messaging Is… Sending short messages to a [cellular phone], pager, PDA or other handheld device. Text messaging implies sending short messages generally no more than a couple of hundred characters in length. (P.C. Magazines pcmag.com, http://www.pcmag.com/)

15 VSU Why Text Messaging is Important to Understand Text messaging is one of the many features available on todays cellular phones Text messaging is one of the many features available on todays cellular phones 80% of first-year students at colleges nationwide have cell phones (Student Monitor, www.studentmonitor.com) 80% of first-year students at colleges nationwide have cell phones (Student Monitor, www.studentmonitor.com) Additional capabilities: Additional capabilities: Record and view videos Record and view videos Capture and view photos Capture and view photos Download and listen to music Download and listen to music Record and listen to audio notes Record and listen to audio notes Locate ones position and download maps (GPS) Locate ones position and download maps (GPS) Watch TV shows/movies Watch TV shows/movies

16 VSU Texting & the College Campus: Issues to Consider Academic Integrity Academic Integrity Safety Safety Marketing & Communication Marketing & Communication

17 VSU Text Messaging: Academic Integrity Drawbacks: Drawbacks: December 2002: Cheating scheme uncovered during final- exam week at the University of Maryand, College Park. A dozen students were caught (Wired News, http://www.wired.com) December 2002: Cheating scheme uncovered during final- exam week at the University of Maryand, College Park. A dozen students were caught (Wired News, http://www.wired.com) In 2005, a 9% increase in cheating was reported over the previous year due to mobile phone use (Curtis, 2005) In 2005, a 9% increase in cheating was reported over the previous year due to mobile phone use (Curtis, 2005) In the United Kingdom, the number one cited cheating offense is inappropriate use of mobile phones (Curtis, 2005) In the United Kingdom, the number one cited cheating offense is inappropriate use of mobile phones (Curtis, 2005) Examples of inappropriate use may include taking pictures of exams with camera phones, or storing notes or formulas in phones Examples of inappropriate use may include taking pictures of exams with camera phones, or storing notes or formulas in phones

18 VSU Text Messaging: Safety Drawbacks: Drawbacks: A New York Post survey found that 30% of teens age 13-18 have engaged in unhealthy stalking behavior via text messaging (Delfiner, 2007) A New York Post survey found that 30% of teens age 13-18 have engaged in unhealthy stalking behavior via text messaging (Delfiner, 2007) Text messaging enables the exponential increase of students involved in large-scale campus incidents via instantaneous communication Text messaging enables the exponential increase of students involved in large-scale campus incidents via instantaneous communication Benefits Benefits Text messaging allows individuals to remain connected to others at all times, even when alone Text messaging allows individuals to remain connected to others at all times, even when alone

19 VSU Text Messaging: Marketing & Communication Benefits: Benefits: Baruch College - CUNY has started a service that allows people to access class information easily through text messages (e.g., homework assignments, computer lab availability, course surveys) Baruch College - CUNY has started a service that allows people to access class information easily through text messages (e.g., homework assignments, computer lab availability, course surveys) University of Maryland Student Government (2005) sponsored Mobile Campus, a text messaging service that allows students to receive campus updates from student organization leaders, faculty, and administration. (Carnevale, 2005) University of Maryland Student Government (2005) sponsored Mobile Campus, a text messaging service that allows students to receive campus updates from student organization leaders, faculty, and administration. (Carnevale, 2005)

20 VSU Information Security

21 VSU Information Security is… The protection and management of crucial data The protection and management of crucial data One can repeatedly read in the Chronicle of Higher Education of security incidents where data was lost or stolen One can repeatedly read in the Chronicle of Higher Education of security incidents where data was lost or stolen Colleges are repositories of personal information, and this makes them prime targets of identity thieves Colleges are repositories of personal information, and this makes them prime targets of identity thieves Students, as a group, are less likely to keep diligent track of their online bank accounts Students, as a group, are less likely to keep diligent track of their online bank accounts Alumni/ae, as a group, are more likely to be considered rich targets because of the assumption that they have money to give away Alumni/ae, as a group, are more likely to be considered rich targets because of the assumption that they have money to give away

22 VSU Why Information Security is Important to Understand As our campus stores more and more personal information electronically, our data becomes a higher profile target for hacking, phishing (fake e-mailing), and information thieves You may not think youre a target, but that most likely makes you more of one

23 VSU Steps to Heightening Our Information Security Educate our staff Educate our staff IT is launching a set of digital self-defense sessions open to all staff IT is launching a set of digital self-defense sessions open to all staff Keep secret information secret Keep secret information secret Switch to systems that use alternate identifiers, not social security numbers Switch to systems that use alternate identifiers, not social security numbers Know each type of attack and how to defend against it Know each type of attack and how to defend against it Hacking, viruses, and malicious software Hacking, viruses, and malicious software Phishing: use of a fake e-mail or website as a lure Phishing: use of a fake e-mail or website as a lure Physical theft Physical theft

24 VSU Benefits of Heightened Information Security Secure information and well-managed data prevent a loss of faith in the university Secure information and well-managed data prevent a loss of faith in the university Every precaution we take individually improves the overall security of the entire campus Every precaution we take individually improves the overall security of the entire campus Awareness of the issue makes us more secure and savvy users Awareness of the issue makes us more secure and savvy users

25 VSU The Not-So-Distant Future of Information Security There is no single solution that protects against all threats There is no single solution that protects against all threats A layered defense is the best approach: one solution for each threat A layered defense is the best approach: one solution for each threat Campus constituents must realize the need for and be educated to use each new layer of defense as it is added or updated Campus constituents must realize the need for and be educated to use each new layer of defense as it is added or updated

26 VSU Blogging

27 A Blog Is… A weblog or online journal commonly used to express personal, political, or scholarly opinion A weblog or online journal commonly used to express personal, political, or scholarly opinion Blogs are becoming increasing popular among college students, faculty, and admissions office Blogs are becoming increasing popular among college students, faculty, and admissions office

28 VSU Blogging Example:

29 VSU Why Blogging is Important to Understand Blogs have become infused in the work of the campus Blogs have become infused in the work of the campus Diverse users and uses on campus Diverse users and uses on campus Students Students Using blogs to communicate and network Using blogs to communicate and network Faculty Faculty Utilizing blogs for scholarly debate and publishing Utilizing blogs for scholarly debate and publishing Integrating blog use into student assignments Integrating blog use into student assignments College admissions offices College admissions offices Current students posting blogs to reveal student life on campus Current students posting blogs to reveal student life on campus Prospective and current students communicating through blogs Prospective and current students communicating through blogs

30 VSU Diverse Users and Uses of Blogs: Students Sites like Xanga, Angelfire, Blogspot enable students to create blogs Sites like Xanga, Angelfire, Blogspot enable students to create blogs Blogs are personal or shared, private or public Blogs are personal or shared, private or public Students comment on one anothers blogs Students comment on one anothers blogs Blog topics include anything and everything Blog topics include anything and everything Students use blogging as a way to journal and connect to their peers Students use blogging as a way to journal and connect to their peers Social networking websites like Facebook and MySpace have blog-like features called Walls Social networking websites like Facebook and MySpace have blog-like features called Walls

31 VSU Blogs and Students: Social Networking Benefits Benefits Facilitates communication between students, leading to the important development of mature interpersonal relationships (Chickering & Reisser, 1993) Facilitates communication between students, leading to the important development of mature interpersonal relationships (Chickering & Reisser, 1993) Creates venue for open expression, dialogue, and developmental friction Creates venue for open expression, dialogue, and developmental friction Drawbacks Drawbacks Potential distraction from more educational endeavors Potential distraction from more educational endeavors Public blogs can be read by anyone; poses safety threat Public blogs can be read by anyone; poses safety threat Students unaware of what speech is and is not protected under First Amendment Students unaware of what speech is and is not protected under First Amendment

32 VSU Diverse Users and Uses of Blogs: Faculty Professors use the blogosphere as venue to post scholarly blogs, debate and exchange ideas Professors use the blogosphere as venue to post scholarly blogs, debate and exchange ideas Faculty incorporate blogs into coursework for students Faculty incorporate blogs into coursework for students

33 VSU Blogs and Faculty: Scholarly Blogs Benefits Benefits Serve as instantaneous publishing opportunities Serve as instantaneous publishing opportunities Create connection between professors and wide public audience Create connection between professors and wide public audience Expedite academic discourse that could take years through other media Expedite academic discourse that could take years through other media Provide faculty a venue to establish reputation in discipline Provide faculty a venue to establish reputation in discipline Drawbacks Drawbacks Blogs viewed by many as superfluous and inappropriate for academic work Blogs viewed by many as superfluous and inappropriate for academic work Content can have negative impact on non- tenured faculty or individuals seeking employment Content can have negative impact on non- tenured faculty or individuals seeking employment

34 VSU Blogs and Faculty: Incorporating Blogs into Coursework Benefits Benefits Familiar medium available to many students Familiar medium available to many students Introverted students comfortable with asynchronous nature of blogs and become invested in education, thereby improving their experiences (Astin, 1984) Introverted students comfortable with asynchronous nature of blogs and become invested in education, thereby improving their experiences (Astin, 1984) Professors have easy access to submitted work Professors have easy access to submitted work Convenient forum for student interaction and out-of-class discussion Convenient forum for student interaction and out-of-class discussion Drawbacks Drawbacks Access to and fluency with blogs is not universal among college students Access to and fluency with blogs is not universal among college students Blogs do not help writers interact (Krause, 2005) Blogs do not help writers interact (Krause, 2005) Blogs not conducive for editing process (Krause, 2005) Blogs not conducive for editing process (Krause, 2005)

35 VSU Diverse Users and Uses of Blogs: Admissions Offices Admissions offices recruit current students to post blogs that reflect life on campus, targeting prospective students Admissions offices recruit current students to post blogs that reflect life on campus, targeting prospective students Prospective and current students communicate through blogs Prospective and current students communicate through blogs

36 VSU Blogs and College Admissions: Recruitment Benefits Benefits Accessible and comfortable arena for many college-goers Accessible and comfortable arena for many college-goers Cost-effective recruitment tool Cost-effective recruitment tool Forum for open exchange regarding all aspects of student experience Forum for open exchange regarding all aspects of student experience Drawbacks Drawbacks Administrators lose control of often uncensored message being conveyed to prospective students Administrators lose control of often uncensored message being conveyed to prospective students

37 VSU The Not-So-Distant Future of Blogging Enhanced role of blogs in instruction Enhanced role of blogs in instruction Increases in e-recruitment Increases in e-recruitment Expanded definition of blog Expanded definition of blog Audio blogs Audio blogs Photo blogs Photo blogs Video blogs Video blogs

38 VSU The Digital Divide

39 VSU The Digital Divide Is… Harvard University Political Scientist Pippa Norris (2001) describes three main components of the digital divide: Harvard University Political Scientist Pippa Norris (2001) describes three main components of the digital divide: The global divide between the countries with commonplace Internet access and those without The global divide between the countries with commonplace Internet access and those without The social divide in each country of those with access and those without it The social divide in each country of those with access and those without it The democratic divide between those who use technology to participate in public life and those who do not The democratic divide between those who use technology to participate in public life and those who do not

40 VSU The Digital Divide Is… Michael Bugeja adds a fourth component, an interpersonal divide that concerns the social gap that develops when individuals misperceive reality because of media overconsumption and misinterpret others because of technology overuse. (2005, p. 6)

41 VSU Why Digital Divide Is Important to Understand Students without computers lack convenient access to a growing number of blended courses (featuring an online component) and online university systems (registration, finances, etc.) Students without computers lack convenient access to a growing number of blended courses (featuring an online component) and online university systems (registration, finances, etc.) Without access to social networking Web sites and cellular phones, students may have difficulty generating social capital and connecting to their peers Without access to social networking Web sites and cellular phones, students may have difficulty generating social capital and connecting to their peers

42 VSU Implications for A Socially Just Educational Climate Emerging educational technologies enhance learning opportunities for many students, while widening the gap for traditionally underrepresented groups: Emerging educational technologies enhance learning opportunities for many students, while widening the gap for traditionally underrepresented groups: Van Dusen elaborates: Van Dusen elaborates: There is a more ominous consequence of these new education opportunities. [They present] a new set of barriers for the traditionally underrepresented in higher education because computers are less likely to be in the schools and homes of low-income families (2000, p. 11).

43 VSU Potential Barriers to Access Age Age Income Income Gender Gender Lack of computer and technology training Lack of computer and technology training Household type Household type Physical disabilities Physical disabilities Learning disabilities Learning disabilities Geography and access to the internet Geography and access to the internet These barriers not only impact student success in traditional learning environments but also limit the access of these groups to the online classroom and its associated virtual communities. (Van Dusen, 2000, Novak & Hoffman, 1998 )

44 VSU Bridging the Divide: Suggestions for VSU Ensure faculty awareness of the implications of limited technological access for their students Ensure faculty awareness of the implications of limited technological access for their students Extend hours for campus computer labs Extend hours for campus computer labs Offer sections featuring both blended and traditional instructional methods for all required university courses Offer sections featuring both blended and traditional instructional methods for all required university courses Include optional training on Web-based university systems during New & Transfer Student Orientation Include optional training on Web-based university systems during New & Transfer Student Orientation

45 VSU Next Steps

46 VSU What Can You Do? Contact us to present to your department Contact us to present to your department Attend workshops sponsored by the IT department Attend workshops sponsored by the IT department Stay up-to-date on emerging trends: Stay up-to-date on emerging trends: Talk to students Talk to students Consult literature Consult literature Experiment with new technologies Experiment with new technologies

47 VSU Works Cited Astin, A. W. (1984). Student involvement: A developmental theory for higher education. Journal of College Student Personnel, 25, 297-308. Astin, A. W. (1984). Student involvement: A developmental theory for higher education. Journal of College Student Personnel, 25, 297-308. Bugeja, M. (2005). Interpersonal divide: The search for community in a technological age. New York: Oxford University Press. Bugeja, M. (2005). Interpersonal divide: The search for community in a technological age. New York: Oxford University Press. Carnevale, D. (2006, October 6). E-mail is for old people. The Chronicle of Higher Education [Online version]. Retrieved February 17, 2007 from http://chronicle.com/ Carnevale, D. (2006, October 6). E-mail is for old people. The Chronicle of Higher Education [Online version]. Retrieved February 17, 2007 from http://chronicle.com/ Chickering, A. W., & Reisser, L. (1993). Education and identity (2nd ed.). San Francisco: Jossey-Bass. Chickering, A. W., & Reisser, L. (1993). Education and identity (2nd ed.). San Francisco: Jossey-Bass. Curtis, P. (2005, April 15). Pupils use mobile phones to cheat on exams. The Guardian Unlimited. Retrieved February 15, 2007 from http://education.guardian.co.uk/ Curtis, P. (2005, April 15). Pupils use mobile phones to cheat on exams. The Guardian Unlimited. Retrieved February 15, 2007 from http://education.guardian.co.uk/ Delfiner, R. (2007, February 9). Tech stalking: Teen epidemic. The New York Post. Retrieved February 15, 2007 from http://www.nypost.com Delfiner, R. (2007, February 9). Tech stalking: Teen epidemic. The New York Post. Retrieved February 15, 2007 from http://www.nypost.com Krause, S. D. (2005, June 24). Blogs as a tool for teaching. The Chronicle of Higher Education. Krause, S. D. (2005, June 24). Blogs as a tool for teaching. The Chronicle of Higher Education. Norris, P. (2001). Digital divide. Cambridge, England: Cambridge University Press. Norris, P. (2001). Digital divide. Cambridge, England: Cambridge University Press. Novak, T. P. & Hoffman, D.L. (1998). Bridging the digital divide: The impact of race on computer access and internet use. Retrieved November 17, 2005 from http://elab.vanderbilt.edu/research_papers.htm Novak, T. P. & Hoffman, D.L. (1998). Bridging the digital divide: The impact of race on computer access and internet use. Retrieved November 17, 2005 from http://elab.vanderbilt.edu/research_papers.htm Student Monitor. Retrieved February 16, 2007 from http://www.studentmonitor.com/ Student Monitor. Retrieved February 16, 2007 from http://www.studentmonitor.com/ Text Messaging (Definition). P.C. Magazine Online. Retrieved February 16, 2007 from http://www.pcmag.com/ Text Messaging (Definition). P.C. Magazine Online. Retrieved February 16, 2007 from http://www.pcmag.com/ Van Dusen, G.C. (2000). Digital dilemma: Issues of access, cost, and quality in media enhanced and distance education. ASHE-ERIC Higher Education Report 27(5). Retrieved November 2, 2005, from ERIC Van Dusen, G.C. (2000). Digital dilemma: Issues of access, cost, and quality in media enhanced and distance education. ASHE-ERIC Higher Education Report 27(5). Retrieved November 2, 2005, from ERIC Wired News. Students Called on SMS Cheating. Retrieved February 16, 2007, from http://www.wired.com/news/school/0,1383,57484,00.html Wired News. Students Called on SMS Cheating. Retrieved February 16, 2007, from http://www.wired.com/news/school/0,1383,57484,00.html


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