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1 1 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 1 Der John Deere Produktentwicklungsprozess als Werkzeug.

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Presentation on theme: "1 1 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 1 Der John Deere Produktentwicklungsprozess als Werkzeug."— Presentation transcript:

1 1 1 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 1 Der John Deere Produktentwicklungsprozess als Werkzeug von der Qualitätsplanung bis zur Kundenzufriedenheit

2 2 2 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 2 Gliederung: Das Unternehmen – Deere & Company Der Produktentwicklungsprozess Der Total Quality Process

3 3 3 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 3 John Deere Ich werde niemals meinen Namen auf ein Produkt setzen in dem nicht das Beste steckt, das ich zu geben vermag

4 4 4 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 4 Traktoren, 39 – 331 kW JOHN DEERE - Produkte

5 5 5 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 5 19992000200120022003 Strategic Business Plan Program Definition Concept Selection Product Development Implementation & Verification Continuous Improvement Product Delivery Process Time Line

6 6 6 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 6 Der Total Quality Process

7 7 7 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 7 Enterprise Product Delivery Process Order Fulfillment Process Employee Training & Planning Quality Goals Setting & Review Metrics and Data Analysis FMEA DPAR Control Plan PPAP Supplier Certification Early Supplier Involvement Supplier Strategy AE Specification Reviews Drawing Audit PV&V ISO 9001/14001 Product Audit Pre Delivery Check First Time Yield Internal Process Audit Internal Module Audit External Module Audit Six Sigma Way (Technology) Test Stand Quality Initatives DQ 10 & WWCA PIP Fix As Fails Customer Support Process Customer Acquisition Process Total Quality Process

8 8 8 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 8 19992000200120022003 Strategic Business Plan Program Definition Concept Selection Product Development Implementation & Verification Continuous Improvement Customer Focus Group Meetings Customer Focus Group Meetings Product Delivery Process Time Line

9 9 9 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 9 19992000200120022003 Strategic Business Plan Program Definition Concept Selection Product Development Implementation & Verification Continuous Improvement Customer Focus Group Product Delivery Process Time Line

10 10 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 10 Quality Goals Setting & Review Metrics and Data Analysis Enterprise Product Delivery Process Order Fulfillment Process Employee Training & Planning Quality Goals Setting & Review FMEA DPAR Control Plan PPAP Supplier Certification Early Supplier Involvement Supplier Strategy AE Specification Reviews Drawing Audit PV&V ISO 9001/14001 Product Audit Pre Delivery Check First Time Yield Internal Process Audit Internal Module Audit External Module Audit Six Sigma Way (Technology) Test Stand Quality Initatives DQ 10 & WWCA PIP Fix As Fails Customer Support Process Customer Acquisition Process Total Quality Process - Phase I Metrics and Data Analysis

11 11 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 11 Product Delivery Process Time Line 19992000200120022003 Strategic Business Plan Program Definition Concept Selection Product Development Implementation & Verification Continuous Improvement Customer Focus Group Durability & Pilot Builds Tractor Builds Tractor Builds

12 12 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 12 Product Verification & Validation (PV&V) Process PV&V Plan Risk Assessment Optimization Design Analysis Simulation Components / System Build Lab Test Durability / Prototype Build Field Test Verification Ensures adequacy of design per product performance and functionality specifications Validation Ensures that design meets or exceeds customer expectations

13 13 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 13 Verification Plan

14 14 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 14 Product Delivery Process Time Line 19992000200120022003 Strategic Business Plan Program Definition Concept Selection Product Development Implementation & Verification Continuous Improvement Customer Focus Group Durability & Pilot Builds SOP Start of Production Start of Production Start of Production SOP


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