1. Telecommunications and the Government of Ontario
Marty Gallas
Corporate Chief
Infrastructure Technology Services
Ministry of Government Services
October 25, 2010

2. Agenda
Background and Evolution
Challenges
Strategy

3. Welcome to Ontario

4. Government of Ontario Overview
Personal
Health care
Marriage/divorce
Children
Employment
Automobile events
Identification
Tax
Education
Vacation
Recreation
Housing/property
Business
Workplace safety
Business registration
Labour
Advice
Stewardship, Development and Security
Natural Resources
Northern Development
Courts
Law enforcement/policing
Corrections

5. Ontario Public Service
OPS Staff Distribution
Ontario Public Service
67,000 FTE’s (estimate)
328 Cities/Towns
95% of OPS = 65 Cities/Towns
Top 10 Cities/Towns = 67% of OPS
GTA = approx. 65% of OPS
Northern Region
98 Cities/Towns
Top 10 Cities/Towns = 90% of Region
Top 3 = 63% of Region (Orillia/Sudbury/North Bay)
North West Region
33 Cities/Towns
Top 10 Cities/Towns = 97% of Region
Top 3 = 76% of Region (Thunder Bay/Kenora/Dryden)
Ontario
Eastern Region
71 Cities/Towns
Top 10 Cities/Towns = 90% of Region
Top 3 = 74% of Region (Kingston/Ottawa/Peterborough)
Southwest Region
92 Cities/Towns
Top 10 Cities/Towns = 79% of Region
Top 3 = 47% of Region (London/St. Catharines/Hamilton)
GTA
34 Cities/Towns
Top 10 Cities/Towns = 96% of Region
Top 3 = 83% of Region (Toronto/Oshawa/Downsview)
Data as of December 2007

6. Background
Prior to 1998, the Ontario government had many different I&IT systems / organizations serving each ministry
1998 Information and Information Technology (I&IT) Strategy created IT Clusters and started to move towards a common infrastructure (e.g. the network)
In 2004 the e-Ontario Strategy was approved to complete the consolidation and….

7. eOntario Strategy Enterprise Systems (Payroll, HR, Finance)
One Central Infrastructure Organization
From 8 Help Desks to 1 Service Desk
From 8 systems to 1
1 Network
Datacentre consolidation and virtualization
I&IT Clusters - ministry business solutions
Outcome: $100m annual savings

8. Current Data Centre Environment
4,100 physical servers and 2,500 virtual servers in 12 Data Centres
2,000 applications including legacy applications that need refresh
New tier 4 data centre built in Guelph
Multi-year transition underway

9. Telecommunications and IT
Supporting 1,600 government service locations
900 telephone systems (Centrex, key and PBX systems)
115,000 telephones/lines (57,000 lines of Centrex)
177M minutes of long distance
Over 27M minutes of Contact Centre
122,000 data ports / 2,000 circuits
373 radio towers, 30,000 pieces of user radio gear

10. Evolution of the Network
Pre-2000 a Multi Protocol Router (MPR)
Outsourced - Integrated Network Project
First true enterprise government wide network
Completely outsourced solution with EDS as integrator
Re-tendered Network 2006
Managed service contract awarded to TELUS
Integrator role shared with TELUS
Significant savings

11. Current Network Environment
Network services:
Includes primary services:
Local Area Network (LAN)
Wide Area Network (WAN)
Remote Access Service (RAS)
Also includes Internet access, firewalls and network core services.
Network evolution needs to support IP telephony and Unified Communications.

12. Lessons Learned
Governance – There needs to be a clearly defined governance model to provide reliable and predictable enterprise services.
Visibility – It is important to have network oversight monitoring capability.
Decision Making – It is imperative to have internal capacity / intelligence to make informed choices.

13. Current Voice Telecom Environment
Service
Central Managed
Ministry Managed
Centrex
42,000 lines
15,000 lines
PBX
18 systems 10,000 lines
280 systems 32,000 lines
Key Systems
None
560 systems 14,000 lines
Voice Mail
35,000 mail boxes
Inventory in progress
Contact Centre
27M minutes per year
300,000 s
Long Distance
156M minutes per year
Audio Conference
300,000 per year

14. Challenges Voice Telecommunications We have “one of everything”
No enterprise view of assets
Many different administrative processes
Managing a collection of disparate systems
Introducing IP telephony to the environment

15. Challenges Data Network
Very limited opportunity to use technologies that rely on Quality of Service (QoS) capability
Legacy technology used for lower speed circuits
Collaborating with agencies and the broader public sector to share facilities and services

16. Priorities Government / Ministry priorities
Service Guarantees – Service Ontario
Modernizing Legacy Applications
Public Safety
Green Ontario – IT strategy
Sustainable IT infrastructure
Increase online collaboration between distributed worksites
Cost effective solutions / service delivery

17. Enterprise Class Data Centre
GUELPH DATA CENTRE TRANSITION UPDATE
Guelph Data Centre – Front View
Main Entrance Lobby
Raised Floor 17

18. Guelph Data Centre - Building Features
GUELPH DATA CENTRE TRANSITION UPDATE
Guelph Data Centre - Building Features
BUILDING AREA
247,867 sq ft (approx)
1 storey building with 2 storey components
RAISED FLOOR AREA
30,000 sq ft
Can be expanded to 60,000 sq ft
Designed for 125 watts per square foot
SITE AREA
26 acres (approx)
Adjacent to conservation area
ADDITIONAL BUILDING FEATURES
Uptime Tier 4 Certified
Highly Flexible
High Availability
Highly Secure
LEED Certified
Energy Efficient 18 18

19. Beyond eOntario 2008-13 More Reliable, Cost Effective IT Solutions
Convenient, Accessible Service Delivery
Improved Information Management
More eCitizen Engagement & eCollaboration
Dependable, Professional I&IT Staff

20. Thank you