1. CORGI Services Limited December 2009 - Peterborough Trevor Batt Technical Safety Manager

2. CORGI Services Limited Audit Commission Short Notice Inspections

3. CORGI Services Limited Landlords have specific duties for managing gas safety under: Health and Safety at Work Act Gas Safety (Installation & Use) Regulations They are also answerable to the Audit Commission inspection regime in England Landlords have specific duties for managing gas safety under: Health and Safety at Work Act Gas Safety (Installation & Use) Regulations They are also answerable to the Audit Commission inspection regime in England

4. CORGI Services Limited Short Notice Inspection The Audit Commission have trialled short notice inspections for HA’s in England, Are being implemented for ALMOs and Council’s in 2009 Gas servicing will not “automatically” feature, but inspections will concentrate on “areas of weakness” so it could be any part of the housing service – might concentrate on just one area of the service The Audit Commission have trialled short notice inspections for HA’s in England, Are being implemented for ALMOs and Council’s in 2009 Gas servicing will not “automatically” feature, but inspections will concentrate on “areas of weakness” so it could be any part of the housing service – might concentrate on just one area of the service

5. CORGI Services Limited Short notice inspections October 2008 – April 2009 Audit Commission conducted 13 Short notice inspections Gas safety found to be the weakest area Average score of 0.66 out of 3 across three inspections focusing on gas servicing Gas servicing now automatically inspected in all short notice repairs inspections Short notice inspections October 2008 – April 2009 Audit Commission conducted 13 Short notice inspections Gas safety found to be the weakest area Average score of 0.66 out of 3 across three inspections focusing on gas servicing Gas servicing now automatically inspected in all short notice repairs inspections

6. CORGI Services Limited Reasons for Failure Low rates of access – e.g. below 96% Properties with ‘no access’ for 2 or 3 years Incomplete records, poor paperwork & IT Little or no publicity of the dangers Unclear procedures with no named responsible officer Protracted and lengthy procedures Ad hoc approach (pepper potting / left to the contractor) Reliance on ‘forced entry’ to gain access Reasons for Failure Low rates of access – e.g. below 96% Properties with ‘no access’ for 2 or 3 years Incomplete records, poor paperwork & IT Little or no publicity of the dangers Unclear procedures with no named responsible officer Protracted and lengthy procedures Ad hoc approach (pepper potting / left to the contractor) Reliance on ‘forced entry’ to gain access

7. CORGI Services Limited Void repairs How quickly, and to what standard, does the organisation complete repairs to its empty properties? Has a challenging re-let standard, to which service users have contributed, and which is available to tenants and prospective tenants before they view the property. Carries out repairs and safety checks to empty properties quickly and efficiently, to its own re-let standard. As a result, there is a high level of service user satisfaction with the standard at which homes are re-let. May have a lettable standard, but it is not systematically used to ensure new service users move into homes of a consistently good standard. Provides inconsistent advice to advise prospective tenants of the re-let standard before they view the property. May carry out safety checks, but service users do not automatically receive copies of safety certificates. Gas servicing Does the organisation comply with Gas Safety Regulations? Annually services and carries out safety checks to all internal gas appliances and carries out all necessary repairs and replacements promptly. Uses innovative ways to gain access where service users refuse it, using forced entry as a last resort and only after taking appropriate legal advice. Annually services gas appliances in accordance with statutory requirements. May rely on possession action or other less satisfactory remedies to gain access where service users refuse it. Kloe No3 – www.audit-commission.gov.uk

8. CORGI Services Limited Any of the following areas may have an effect on your ability to demonstrate that you are complying with the Gas Safety Regulations: Contractor Selection Void properties & mutual exchanges Tenants own appliances Work Records Gas Escapes Access Policy Personnel Quality Control Any of the following areas may have an effect on your ability to demonstrate that you are complying with the Gas Safety Regulations: Contractor Selection Void properties & mutual exchanges Tenants own appliances Work Records Gas Escapes Access Policy Personnel Quality Control

9. CORGI Services Limited Contractor Selection Key Areas; Checks for competencies of contractors/operatives Do you hold details of registration and categories of work? Can they facilitate evening and weekend appointments? Do they have a clear work allocation process? Key Areas; Checks for competencies of contractors/operatives Do you hold details of registration and categories of work? Can they facilitate evening and weekend appointments? Do they have a clear work allocation process?

10. CORGI Services Limited Void properties Key Areas; Is the gas supply capped or disc’d whilst property is empty? Is there a policy regarding appliances left by tenants? Are pre-checks undertaken by personnel with awareness of gas issues? Do you record the issue of a copy of the current LGSR (CP12s) to the incoming tenant? Is the turn on check carried out in the presence of the new tenant? Key Areas; Is the gas supply capped or disc’d whilst property is empty? Is there a policy regarding appliances left by tenants? Are pre-checks undertaken by personnel with awareness of gas issues? Do you record the issue of a copy of the current LGSR (CP12s) to the incoming tenant? Is the turn on check carried out in the presence of the new tenant?

11. CORGI Services Limited Mutual Exchanges Key Areas; Is one person given responsibility for ensuring gas safety in cases of mutual exchange? Is there a policy regarding appliances left by tenants? Are property checks undertaken by personnel with awareness of gas issues? How do you issue and record receipt of current LGSR (CP12s) to each tenant? Does your contractor play an integral part in the exchange process? Key Areas; Is one person given responsibility for ensuring gas safety in cases of mutual exchange? Is there a policy regarding appliances left by tenants? Are property checks undertaken by personnel with awareness of gas issues? How do you issue and record receipt of current LGSR (CP12s) to each tenant? Does your contractor play an integral part in the exchange process?

12. CORGI Services Limited Tenants own appliances Key Areas; Do you have an up to date asset register of tenant owned appliances? Is there a policy for the installation of tenants appliances? Are proactive checks made following installations? Do you receive commissioning certificates for appliances? Are tenants made specifically aware that the CP12 service does not test their appliance Key Areas; Do you have an up to date asset register of tenant owned appliances? Is there a policy for the installation of tenants appliances? Are proactive checks made following installations? Do you receive commissioning certificates for appliances? Are tenants made specifically aware that the CP12 service does not test their appliance

13. CORGI Services Limited Work Records Key Areas; Are work records received for all gas work carried out? Are work records received checked for correct completion at point of receipt? Do landlord records meet current legal requirements? Do you have a specific process for display/issue of LGSR (CP12s) in sheltered housing accommodation? Do you have current and previous LGSR (CP12s)? Key Areas; Are work records received for all gas work carried out? Are work records received checked for correct completion at point of receipt? Do landlord records meet current legal requirements? Do you have a specific process for display/issue of LGSR (CP12s) in sheltered housing accommodation? Do you have current and previous LGSR (CP12s)?

14. CORGI Services Limited Gas Escapes/Fumes Key Areas; Are all relevant staff aware of procedure for dealing with reports? Is there a checklist for telephone staff to relay to callers? Are all reports recorded in a recognised format? Are all reports relayed to the gas supplier by your staff? Is a reference number recorded on every occasion? Key Areas; Are all relevant staff aware of procedure for dealing with reports? Is there a checklist for telephone staff to relay to callers? Are all reports recorded in a recognised format? Are all reports relayed to the gas supplier by your staff? Is a reference number recorded on every occasion?

15. CORGI Services Limited Access Policy Key Areas; Is servicing approached on a structured basis with a clear procedure for advising tenants in advance? Is there a clear handover from contractor to landlord? Are steps recorded? Are front line staff involved in the Access process? Is a personal visit made to the property? Is there a defined route to legal measures? Key Areas; Is servicing approached on a structured basis with a clear procedure for advising tenants in advance? Is there a clear handover from contractor to landlord? Are steps recorded? Are front line staff involved in the Access process? Is a personal visit made to the property? Is there a defined route to legal measures?

16. CORGI Services Limited Personnel Key Areas; Does gas safety awareness form part of your induction programme? Do you have a regime of regular gas safety update training? Have relevant staff had specialised training in verification of LGSR (CP12s?) Are staff aware of symptoms of CO poisoning? Are frontline staff aware of basic aspects of gas safety? Key Areas; Does gas safety awareness form part of your induction programme? Do you have a regime of regular gas safety update training? Have relevant staff had specialised training in verification of LGSR (CP12s?) Are staff aware of symptoms of CO poisoning? Are frontline staff aware of basic aspects of gas safety?

17. CORGI Services Limited Quality Control Key Areas; Do you receive regular QC paperwork from your contractor? Is QC a set agenda item at progress meetings? Does QC include checks on paperwork completed by operatives? Does QC include all operatives and all appliance types? Are independent third party QC checks carried out? Key Areas; Do you receive regular QC paperwork from your contractor? Is QC a set agenda item at progress meetings? Does QC include checks on paperwork completed by operatives? Does QC include all operatives and all appliance types? Are independent third party QC checks carried out?

18. CORGI Services Limited CORGI | Overview Key Areas; Policies and procedures for control of gas work Accountability designated to specific trained personnel Written procedures for clarity Records kept where necessary Staff awareness of gas safety issues key to success Good access rates and records of NA visits Key Areas; Policies and procedures for control of gas work Accountability designated to specific trained personnel Written procedures for clarity Records kept where necessary Staff awareness of gas safety issues key to success Good access rates and records of NA visits

19. CORGI Services Limited Gas Audits Through working with RSLs CORGI Services know the Regulations and Benchmark for gas management processes One day on site gas audit Speak to key staff so they understand the requirements Verbal feedback throughout the process Written reports with recommendations Expert help is available should the need arise Through working with RSLs CORGI Services know the Regulations and Benchmark for gas management processes One day on site gas audit Speak to key staff so they understand the requirements Verbal feedback throughout the process Written reports with recommendations Expert help is available should the need arise

20. CORGI Services Limited 1 Elmwood Chineham Park Crockford Lane Basingstoke Hants RG24 8WG www.trustcorgi.com