1. Library Journal in Partnership with The B.A. David Company A Problem Orientation Focus = Problem What we don’t want or like Causes one to ReactEngages an inner state of Anxiety Three Basic forms of reacting: Fight, Flight or Freeze ProblemAnxietyReact

2. Library Journal in Partnership with The B.A. David Company An Outcome Orientation Focus = Vision or Outcome What we choose to create Propels one to Engages an inner baby step state of passion Vision Outcome Passion Take Next Step

3. Library Journal in Partnership with The B.A. David Company » Outcomes: The Third Stage of Management Stage One Stage Two Stage Three -Only management possible. -Appearance of first national -Modern post-industrial -Find strongest, smartest, commercial systems: economy most reliable workers Railroads -Advent of the knowledge - Need for funning complex worker -Only way to increase organizations -More & more work involves production was to get people -Hierarchies of authority were less physical labor to work longer, harder, or faster. rigid & procedures & chains of -Shift from work to command were strict -Focus on process If we want better, If we want better, we find If we wanted better, find better we must first better workers. process.define what better is. Agricultural & Early Industrial Economy Management of WORKERS 1920-1970 Management of WORK Age of Outcomes Management of The Product of Work RESULTS

4. Library Journal in Partnership with The B.A. David Company » David Bondarchuck From Homeless Teen to Business Owner - Came to Denver Public Library all day, every day, not only to ‘feel safe’ but to pore over cookbooks including those by Martha Stewart. - Today, David owns Scratch Catering Services, a local business he founded. - Applies to decorate the White House for the holidays & was accepted in December 2011 -Someone on Martha Stewart’s staff heard of his story & asked him to be on her TV show -Says he didn’t learn his craft in culinary school, but at the library. -David says, “The library changed the direction of my life.” 3.5 million people walked through Denver Public Library’s door in 2011, each with their own story. Output Outcome Impact

5. Library Journal in Partnership with The B.A. David Company INPUTS ACTIVITIES OUTPUTS OUTCOMES IMPACT Resources that the library commits to an effort. ------------------------------- PROCESS ---------------------------------- -------------RESULTS OF PROCESS ------------ ------------- WHAT THE LIBRARY DOES/PROVIDES --------------- -------------HOW PEOPLE BENEFIT------------ What the library does using its inputs to achieve its purpose or mission. Products that result from the activities How people benefit. Changes in knowledge, skills, behavior or condition The unfolding realization of the conditions of our vision statement foresees, suggests or implies How is the library Helping People… Engaging the Community…. Enriching lives? How are people benefiting

6. Library Journal in Partnership with The B.A. David Company A Shift in Perspective from Efficiency to Effectiveness User Needs Community Goals Outcome Definition Inputs Activities Outputs Outcomes Impact Community Goals Library Perspective: What library does/provides. User Perspective: Changes in knowledge, skills, behavior or condition. (How people benefit.) Process Results of Process

7. Library Journal in Partnership with The B.A. David Company MID-CONTINENT Public Library User Needs Community Goals Outcome Definition Inputs Activities Outputs Outcomes Impact Community Goals Library Perspective: What library does/provides. User Perspective: Changes in knowledge, skills, behavior or condition. (How people benefit.) Pass Algebra! Take AP course. Get into college. Provide Career services. Reduce 17% unemployment rate Students receive expert help when and where they need to succeed in school. 2,500+ expert tutors available covering 20 subjects. Students connect with tutors for individualized instruction. Over 40,500 tutoring sessions served over a 6 year period. Of the 40,500 tutoring sessions served, 95% say it helped improve their grades Student confidence rises. They pass their class. Take more difficult classes. Graduate. Education level of the community improves resulting in stronger economy and better quality of life.