Presentation on theme: "Accessible College Services"— Presentation transcript:
1Accessible College Services An eLearning Professional Development ResourceA Presentation for CollegesDeerhurstMay 12/13, 2009Presented by:Karen Coffey, Project ManagerBrian Bell, The Wired Schoolhouse
2Agenda Introduction Overview of AODA Highlights of the Customer Service StandardThe Enabling Change Partnership ProjectBackground to ASCDevelopmentImplementationResources and Q&A
3At the end of this session you will be able to answer the following questions: What is this new resource?Why was it developed?How was it funded?Who had input in the development?How was this tool designed?What are some of the features of this resource?Who can access this resource?How do I access this resource?How much it will cost your institution?
4An Overview to the AODA, 2005 It starts with the ODA, 2001
5the relationship to each other AODA and ODA:the relationship to each otherOntarians with Disabilities Act, 2001 is about planningAccessibility for Ontarians with Disabilities Act, 2005 is about accessibility standardsODA no standards, limited enforcementAODA enforceable standards with timelines for compliance
6AODA, 2005Standards completed or being completed in key areas of daily livingCustomer ServiceBuilt EnvironmentEmploymentInformation & CommunicationTransportation
7Current Status of AODA Accessible Customer Service * (SDC) established in 2006* Ontario Regulation 429/07 came into force January 1, 2008* Applies to all organizations and businesses in Ontario with at least one employeeAccessible Transportation* SDC established in 2006* Public review completed in September 2007* Final proposed standards posted on MCSS website with supporting documents
8Accessible Information & Communication * Expected to remove barriers in access to information and communication* SDC established in April 2007* Public review completed in February 2009Employment Accessibility* Proposed standards expected to remove barriers in employment practices* SDC established in 2007, standards are underway* Public review to be completed May 22, 2009Accessible Built Environment* Proposed standards to address access into and within building and outdoor spaces* SDC established in October 2007* Public review expected in 2009
9Customer Service Regulation Highlights Requirements include:* Establishing policies, practices and procedures on providing goods and service to people with disabilities* Establish policies on assistive devices, service animals, support persons, admission fees and service disruptions* Ensure policies, practices and procedures are consistent with the key principles of independence, dignity, integration and equality of opportunity* Communicate with a person with a disability in a manner that takes into account the nature of the disability
10* Set up a process to receive and respond to feedback * Ensure certain staff receive training on how to serve people with disabilities, including staff involved in developing customer service policies, practices, and procedures and people who deal with the public or other third parties on behalf of the provider
11What funding is available to assist organizations to comply with these new standards?
13The Enabling Change Partnership Project In June 2008 we submitted an application for funding to cover the costs of developing an on line training program on how to provide customer service to individuals with disabilities. Our proposal was one of 14 that was accepted in October. It was the only college proposal accepted. Project began in January.Provides funding for strategic partnership projects that will make a significant impact on improving accessibility for people with disabilities and promote compliance with the AODA and accessibility standards
17Project Structure Steering Committee Membership Accessibility DirectorateColleges OntarioAlgonquin CollegeGeorge Brown CollegeWorking group
18Advisory Committee Membership HRCC SASCC CCDI HLLR CPALO Faculty/French representationDisability expertNorthern representationHuman Resources Coordinating Committee Student Access and Success Coordinating Comm.CCDI, Heads of Libraries, and Learning, Comm. of Registrars, Admission and Liaison Officers
19How was this tool designed? What are some of the features of this resource?Who can access this resource?How do I access this resource?How much it will cost your institution?
20How was this tool designed? Instructional Design Plan DevelopmentHow was this tool designed? Instructional Design PlanTWS retained to create eLearning module: requires raising awareness of disabilities among staff and providing them with the appropriate means of serving the disabled.Needed to evaluate different learner groups and learning styles (learner profiles)Are four instructional architectures; guided discovery is best suited for this project - provides resources and experiences that promote learners’ construction of new knowledge and skillsLearning Objectives: measurable behaviours. Are Terminal and Enabling Objectives:Terminal ObjectiveServe customers with disabilities to an acceptable standard of performanceEnabling Objectives• Demonstrate awareness of a variety of disabilities• Identify the service techniques appropriate to specific disabilities• Identify resources related to service for customers with disabilities
23What are some of the features of this resource? available in both Flash and HTML (maximum interactivity / maximum accessibility)available in French and Englishthree separate modules; one for each user groupavailable 24/7full verbatim audio, photographs, video, scenarios, glossary, roll-overs, ccSCORM 2004 compliant / W3C compliant
24Who can access this resource. How do I access this resource Who can access this resource? How do I access this resource? How much will it cost your institution?access controlled by individual collegesare fundamentally three ways to access the coursevia a web site executable file (identical to MCSS implementation)via a college Learning Management Systemvia a third party LMSCost depends upon implementationdirt cheap (posting a file on a web site)internal labour, management and overheadexternal vendor
25How do I manage the training data? key issue - What are you going to do with the data?you might choose not tocan export data from LMS (either internal or external)
26ImplementationFrom the outset, this project was designed to allow maximum flexibility. Colleges will need to decide for themselves how they wish to implement this training. This resource can be used as a stand alone training session, similiar to WHMIS, or it can be incorporated into a workshop training session. Colleges who wish to use this resource will have full access to all the files that make up this resource.
27Colleges that wish to use this resource must decide how they wish to implement it It can be used as stand alone PD or incorporated into a workshop settingColleges will have full access to all the files that make up this resource
28Project will be available at the end of May Colleges can plan the implementation over the summerProvide training in the fall which will allow time to meet the compliance deadline of January 1, 2010.
30Accessibility Standards for Customer Service: Summary of Requirements RESOURCES IN SUPPORT OF THE ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICEAccessibility Standards for Customer Service: Summary of RequirementsHighlights in clear language what organizations need to know about the standard to comply.Guide to the Accessibility Standards for Customer ServiceExplains the formal meaning of the regulation and provides some examples to help describe its interpretation.Compliance Manual: Accessibility Standards for Customer ServiceA "how" to manual that offers compliance assistance information to obligated organizations.
31Training Resource: Accessibility Standards for Customer Service A resource to assist organizations meet the training requirements of the customer service standard.Serve-Ability: Transforming Ontario's Customer ServiceAn e-learning course to help you better serve customers with different disabilities and help organizations meet the legal obligations under the customer service standard.Questions and Answers about the Accessibility Standards for Customer ServiceDirect link to the Accessibility Standards for Customer Service, Ontario Regulation 429/07Go to click on "Current Consolidated Law" and do a keyword search for "429/07"