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Published byGriffin Watts Modified over 7 years ago
Building a successful e-commerce service in Sri Lanka
Why people buy Online? Comparison Shopping Wider Selection Better Prices Reviews From Other Shoppers Saving Time
Why people don’t buy online? Fear of Credit Card information is being Stolen. Need a help person assistance. Ability to Return & make Refund. Not being able to track an order or status of your purchase. Cant tell what’s the product is really like.
We grew with the customers need FREE fare comparison site. Make FREE online Reservation, with out making any payment. Fully automated payment timeline system. Discount on online transaction Manage my Booking
Its All about Numbers ! What is the Daily site visit, is it growing ? How is the user penetration ? Where are they coming from ? How long they spend on each page ? How many time a unique user have used your service ? Where is the user entering & excising ? Has he/she attempt to make a purchase? Do you collect contact information? Google Analytics is KING Behaviour Flow
Customer Feedback is an Opportunity ? Value your customer feedback, Specially the complaints. Less than 10% of dissatisfied customers will lodge a complaint or notify your company of an issue. Consulting with the customer is much more cheaper and efficient that professional service. If its your mistake accept and compensate, that the FEE for the learning.
Are you empowering your Customer ? Access to FREE information Service available 24 x 7 Book from any where Multiple payment option Fast refund process Keep it simple
What is Make FREE Booking ? Flight results page: www.expedia.comwww.expedia.com Flight results page: www.findmyfare.comwww.findmyfare.com
Convenience & Conversion Flight results page: www.expedia.comwww.expedia.com
Happy Staff Happy Customer Happy Business Happy Company Thank You
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