1. Improving Human Resource Management Dr. David Lawson

2. The Role of HRM Building for the future –Develop a HRM philosophy –Hire the right people –Keep employees –Invest in them –Empower them

3. The Philosophy Provide overall guidance and direction –Most organizations lack philosophy or ignore the one they have Success depends on explicit strategy to manage people Build systems and practices

4. Hire the Right People Understand and Know what you want –Understand your corporate culture –Be selective –Hire only those who fit your need –People skills are a must More employees are interacting with the customer Employees must be able to represent the company at all times

5. Keep People Attracting people is costly How do you keep people? –Reward well –Protect jobs –Promote from within –Share the wealth

6. Invest in Employees The complex organization Under trained workers are costly –Quality problems –Poor service –Mistakes –Higher costs Training and developing employees Create a learning organization –Mentors to teach –Management that encourages new ideas –Good environment

7. Empower Employees Empower employees to invest in their development –Provide information and support –Autonomy and participation –Redesigning work –Fostering self managing teams –Give work meaning

8. Putting it Together Success requires long term strategy and commitment TQM example –Combines structure and HRM –Deming, Juran, Cosby, Ishikawa, et al. Differ on specifics but agree workforce involvement, participation and teaming are essential elements for success Represents coherent and distinctive philosophy and strategy for HRM

9. Getting There: Training and Organization Development Why do organizations fail –Managerial reluctance –Costs –Understanding and skills to implement Group intervention –Training groups or T-groups –Team building –Work out conferences

10. Conclusion When employees find satisfaction and meaning in work, the organization profits Otherwise, the employee withdraws, resists or rebels and all lose Progressive organizations use “high involvement” activities

11. Conclusion Strengthen the bond between worker and organization –Pay well –Job security –Promotion –Training –Sharing the fruits –Empower the employee No single strategy will work by itself –Takes a combination

12. Questions