1. The Supply Chain Management Guide 7. Distribution

2. 7.1. Key Concepts (1) Physical distribution: the activity that is concerned with: receiving parts or finished goods storing them until they are required and then delivering them to the customer.

3. 7. Distribution 7.1. Key Concepts (2) Transport operator: who does the moving. Intermodal: interchange point from one transportation mode provider to another.

4. 7. Distribution 7.1. Key Concepts (3) Consolidation: the process of receiving multiple lots in small quantities, which are accumulated and then repackaged into one larger lot. Cross docking: unloading the cargo from several trucks and then immediately reload it into one container for delivery to a final destination.

5. 7. Distribution 7.1. Key Concepts (4) Distribution warehouse: a facility designed to assemble and then redistribute goods in a way that facilitates rapid movement to customers. Unitization: a technique for grouping boxes on a pallet or skid for later movement by pallet jack, forklift, conveyor and/or truck.

6. 7. Distribution 7.1. Key Concepts (5) Containerization: the process of combining several unitized loads into a single well-protected load.

7. 7. Distribution 7.2. Principal Issues 7.2.1. Functions of Physical Distribution Functions of physical distribution: inventory management order processing warehousing: the set of activities involved in receiving and storing goods and preparing them for reshipment materials handling transportation.

8. 7. Distribution 7.2. Principal Issues 7.2.2. Distribution Decisions Important distribution decisions: Which transport mode? Number and location of distribution warehouses? Own or contract-out warehousing and transport?

9. 7.2. Principal Issues 7.2.3. Transport Modes (1) Basis of transport mode selection: nature, volume, value and criticality of goods flexibility of transport mode: coping with demand change. 7. Distribution

10. 7.2. Principal Issues 7.2.3. Transport Modes (2) Methods of transport: trucks railroads water airways pipelines 7. Distribution Rail Truck Pipeline Water Air Piggyback Birdyback Fishyback

11. 7. Distribution 7.2. Principal Issues 7.2.3. Transport Modes (3) Trucks: flexible, on-time, low loss and damage, tracing, accuracy and wide geographical coverage weather and traffic conditions can delay shipments still heavy price competition.

12. 7.2. Principal Issues 7.2.3. Transport Modes (4) Railroads: inexpensive for carload lots requires more packing material or must allow for rough handling somewhat slow freightforwarders, piggyback truck, and doublestack containers offer cost savings for users. 7. Distribution

13. 7.2. Principal Issues 7.2.3. Transport Modes (5) Water transportation: ideal for heavy, low-value non-perishables, but has high fixed costs weather can be a problem containerization and improved ports allow for expansion in new products and markets. 7. Distribution

14. 7.2. Principal Issues 7.2.3. Transport Modes (6) Airways: high costs, so only suitable for high value or urgent or perishable items weight and locations limited saves inventory holding costs important in international trade. 7. Distribution

15. 7.2. Principal Issues 7.2.3. Transport Modes (7) Pipelines: slow but dependable, continuous flow of liquids or slurries harder to establish today due to government regulations. 7. Distribution

16. 7.2. Principal Issues 7.2.4. Outsourcing Decisions for owning or contracting-out transport consider: total cost control customer service flexibility management skills operators return on investment.

17. 7. Distribution 7.2. Principal Issues 7.2.5. Distribution Warehouses Number and location of distribution warehouses are based on: customer service needs available transportation services cost trade-off.

18. 7. Distribution 7.3. Performance indicators Performance can be assessed on the basis of: distribution system flexibility: response time to special requests distribution system information: speed, accuracy and message detail of response distribution system malfunction recovery: efficiency to recover from malfunction (errors in billing, damage, claims).