1. © 2014 Emergency CallWorks - Confidential Out of Sight, Out of Mind And Out of Danger Cloud Hosted 9-1-1 9-1-1 innovation beyond next generation

2. © 2014 Emergency CallWorks - Confidential What Does Hosting Mean to you? Definition - “Hosting” Generally speaking, this has been referred to as centrally managed Web Sites or Pages, Databases, Services (blogs, e- mails, etc.), Sever Hardware and other similar products and services connected to the basic Internet Typically part of an Internet Access Service Plan Network studies and bandwidth requirement is very important Other Terms you may be familiar with; Cloud Hosting ASP (Application Service Provider) SaaS (Software as a Service) Salesforce.com Accounting, Payroll, Data Storage, etc..

3. © 2014 Emergency CallWorks - Confidential ● Out of Sight ○ Reduce Operational Requirements ○ Eliminate Cyclical Procurement ●Out of Mind ○ Faster Turn-Up ○ Increased Operational Expertise ●Out of Danger ○ Disaster Recovery ○ Increased Redundancy Software as a Service / Hosting

4. © 2014 Emergency CallWorks - Confidential Hosting we see in PSAP's today! Redundant 9-1-1 Controller at a Customer Premise PSAP The legacy model most common today for the host All hardware and software installed and maintained at a customer site or Telco Generally a capital purchase Utilize IP Networks to add Remote Positions/Phones Share investment in CPE equipment with other PSAP's Generally County / Regional in scope Optionally place host in a data center nearby Generally the same set-up but moves the backroom to a more secure facility

5. © 2014 Emergency CallWorks - Confidential Factors that Lead to Consideration? Budget shortfalls and or reductions Complexities of (or Anxiety about) i3 compliance and participation Need for known TCO “no surprises” Challenges with or lack of local IT support System forklifts to become compatible (i3 NG as an example) Shared systems with neighbors Want to transfer voice and data quickly Desire for increased support from manufacturer Wants a completely managed service Additional capacity at reduced cost Survivability / Disaster Recovery

6. © 2014 Emergency CallWorks - Confidential Enterprise Hosting is Hot ! State of Mass 250+ PSAP's RFP in Process State of North Dakota RFP In Process State of South Dakota RFP in Process State of Oregon Feasibility studies State of Kansas Feasibility studies State of Kentucky Feasibility studies Multiple COG's in Texas East Central, NE 10 PSAP's / 30 Pos. Tarrant County, TX 51 PSAP's / 311 Pos. Cuyahoga County, OH 45 PSAP's / 200 Pos.

7. © 2014 Emergency CallWorks - Confidential PSAP Hosted Single Site – How it Looks

8. © 2014 Emergency CallWorks - Confidential Geo-Diverse Host – How It Looks

9. © 2014 Emergency CallWorks - Confidential True NG Hosted SaaS Model

10. © 2014 Emergency CallWorks - Confidential PSAP Backroom View

11. © 2014 Emergency CallWorks - Confidential Workstation Detail – Just Like you have today

12. © 2014 Emergency CallWorks - Confidential Call Taking Only CallStation®

13. © 2014 Emergency CallWorks - Confidential Call Taking and Mapping

14. © 2014 Emergency CallWorks - Confidential Call Taking, Mapping and Dispatch DispatchStation®

15. © 2014 Emergency CallWorks - Confidential Increased Data Sharing and Visibility Data Sharing Exceptional speed increase in transfers with data All received and added data can be transported with calls Permission based decision support tools to view data Real time active call and incident dashboards Historical data mining General analytics/reports with export All this across the enterprise user base as desired Virtual operator capability across enterprise

16. © 2014 Emergency CallWorks - Confidential Advantages Known budget per month – “no surprises” Legacy and NG Ready as migration(s) occurs PSAP CPE footprint – utility – maintenance Eliminates the need to install LNG's at PSAP's Survivability / Disaster Recovery Accelerated feature delivery Messaging between PSAP's Remote Monitoring included Removes anxiety about upgrades, warranty, etc. Consolidated reporting – as desired Add-on Dispatch at any time Escape RFP Purgatory - Long Life

17. © 2014 Emergency CallWorks - Confidential Economics / Cross Benefit Eliminate duplication of equipment Shared infrastructure Common Spares Unified and cross training Reduce support costs – remote monitoring included Minimal site equipment Reduced truck rolls Concurrent use licensing Don’t pay for what your not using Also, be prepared for more as needed Budget Friendly NO money down for capital purchase Known cost over time Add new capability anytime (interop-with other users)

18. © 2014 Emergency CallWorks - Confidential Questions ?

19. © 2014 Emergency CallWorks - Confidential Contact Info Eddie Lau - 410.672.6543 elau@emergencycallworks.com