1. University IT Professionals O RIENTATION

2. IT Governance Council UITM Subcommittee and the UITM Leadership Team IT Policies & Guidelines IT Governance at FSU

3. Campus Networking and Security Committee FSU Macintosh Users Group (FSUMUG) Microsoft Technology Services Community SharePoint Users Group IT Collaborative Groups & Committees

4. Nolenet – General IT Discussion List FSU-ADC – Microsoft Technologies FSU Webmasters IT Security UITM Mailing List (IT Managers Only) Mailing Lists / Listserv Services FSU IT Related Mailing Lists

5. IT Services provided by: Information Technology Services (ITS) Other FSU Departments Management of IT Services and Systems

6. its.fsu.edu/Service-Catalog E-Mail CTS Desktop Support Network Collaboration Services (MS SharePoint) IT Security eZPublish (Web Services) IT Services Provided by Information Technology Services (ITS)

7. FSU Service Center:servicecenter.fsu.edu ITS Service Desk:850-644-HELP IT Services Provided by Information Technology Services (ITS)

8. FSUID Eligibility Activation Process Provisioning additional accounts Authentication Services FSUCARD Identity & Access Management

9. Application Security Mainframe (NWRDC) Secure Apps OMNI De-provisioning Identity & Access Management

10. Major IT Services provided by Information Technology Services (ITS) Storage Local and Off-site backups Virtual Server Hosting Local and Off-site backups Service Availability 24 hours a day, 7 days a week.

11. Storage Provides primary file storage for departments through enterprise class NAS. Typically provided through the use of the CIFS protocol and now NFS protocol as well. Virtual Server Hosting Departments can utilize ITS' enterprise data center to house their own servers. A cost effective alternative to operating a departmental server and includes storage and backup services utilizing clustered enterprise class servers running the VMware/ESX virtualization suite.

12. Virtual Server Hosting (Continued) Virtual server host services include basic operating system installation (Windows or RedHat Enterprise Linux) and patches. For virtual server hosts, memory and disk space utilization is constrained by available resources. Patched on a prearranged schedule in consultation with the departments. Departments are responsible for the applications running on the hosts.

13. Major IT Services provided by Information Technology Services (ITS) IT Security Enterprise Incident Response Computer & Network Forensics Network, Subnet, and System Vulnerability Scanning Penetration Testing / nexpose System Vulnerability

14. Major IT Services provided by Information Technology Services (ITS) IT Security Continued IBM RPT Privacy Tester Website Spider Enterprise McAfee ePO Console Enterprise WSUS for Microsoft Security

15. Major IT Services provided by Information Technology Services (ITS) Business Continuity/Disaster Recovery Enterprise Software Licensing ( Microsoft Campus Agreement, McAfee, MATHLAB, Oracle, and also others in the queue) Privacy and Security Committee Legislative Affairs

16. Network Communication Technologies Communication Infrastructure Pathways (ISP/OSP) Hor./Vert. Wiring (Cat3, Cat5e, Fiber, Coax) Major and Minor Projects Major IT Services provided by Information Technology Services (ITS)

17. Network Communication Technologies Core Networking to Building Entry Switch Building Edge Switches Wireless Voice (TDM/SIP-VoIP) Major IT Services provided by Information Technology Services (ITS)

18. Network Communication Technologies Voice Mail MAN/WAN (MFN, I2, TFL, FLR) FSU Card Access/Security Systems Closed Circuit TV Major IT Services provided by Information Technology Services (ITS)

19. Network Communication Technologies Service Level Understanding (SLU) Seminole Cable Vision Campus Wide Cell Site Management Major IT Services provided by Information Technology Services (ITS)

20. Blackboard (campus.fsu.edu) Assessment and Testing (ODL) Campus Access and Security (CASS with FSUPD) Technology Services Provided by other FSU Departments

21. OMNI (ERP) High Performance Computing (HPC) Departmental Copier Service (OBS) Computer Purchases (FSU Book Store) Technology Services Provided by other FSU Departments

22. Property & Equipment: Accounting/Reporting/Surplus Purchasing IT Resources IT Asset Management & Purchasing

23. OMNI E-Market Software Licensing P-Card FSU Purchasing FSU Computer Store Property Accounting Purchasing IT Resources

24. Unified Communications Expanded Campus Wireless University Events Calendar ITS News Roller Newsfeed Current IT Updates

25. fsu.edu/helpdesk FSU Service Center:servicecenter.fsu.edu ITS Service Desk:850-644-HELP FSU Service Centers / Help Desks

26. T HANK Y OU University IT Managers Leadership Team