Presentation on theme: "ETHICAL AND SOCIAL RESPONSIBILITIES OF THE ENTREPRENEUR"— Presentation transcript:
1 ETHICAL AND SOCIAL RESPONSIBILITIES OF THE ENTREPRENEUR
2 What is Business Ethics? Ethics is the study of moral obligation involving the distinction between right and wrong. As a consequence, the study of ethics paved the way for the adaption of the general rules of conduct in society.
3 What is Business Ethics? The rules about how entrepreneurs ought to behave are referred to as business ethics. The ethical behavior required of entrepreneurs is determined by the following:The public;Interest groups like the Society of Prevention of Cruelty to Animals;Business organizations; and the individual’s personal morals and values.
4 What is Business Ethics? Adherence to ethical standards contributes to the smooth flow of business exchanges. It establishes trust between buyers and sellers and between lenders and borrowers.
5 Laws and regulations requiring ethical behavior Product safety and quality;Fair employment practices;Fair marketing and selling practices;The use of confidential information for personal gain;Community involvement;Bribery; andIllegal payments to foreign governments to obtain business.
11 BriberyIllegal payments to foreign governments to obtain business.
12 Factors Influencing Ethical Behavior Situational contextEthics intensity or issue intensity indicates the degree to which a situation is recognized to pose ethical challengesThe personFamily influences, religious values, personal standards, and personal needs.Ethical framework is a personal rule or strategy for making ethical decisionsSome times the way a person is nurtured also affects his or her state of mind towards the community. When a child is brought up in a very hostile way towards society he or she will find it very difficult to behave positively ethical in that society
13 Factors Influencing Ethical Behavior Internal environment and the organizationSupervisory behavior, peer group norms and behavior, and policy statements and written rules.External environmentGovernment laws and regulations, societal norms and values, and competitive climate in an industry.
14 Factors Influencing Ethical Behavior The norms of the community.The rules of a community usually controls how one should behave in a community in order to fit appropriately within the community. Reward system
15 How Ethical Behavior Is Encouraged Ways of encouraging ethical behavior among employees. These are the following:Adaption of a code of ethics;Institution of rewards and punishments concerning ethical behavior,Adaption of internal programs for resolving conflicts;Creation of ethics review committees;Provision of training in ethics for employees; andTop management support.
16 How Ethical Behavior Is Encouraged Code of EthicsThe code of ethics is a formal document indicating the entrepreneurship’s adapted principles of appropriate behavior.A code of ethics can be made effective if the following requirements are met:It should refer to specific unethical practices like receiving gifts, avoiding warranty claims, bid-rigging, making fictitious claims, among others; andIt must be supported by top management. Support comes in various forms such as providing sufficient funds for its implementation and assigning specific employees to handle ethical infractions of other employees, and the like.
17 How Ethical Behavior Is Encouraged Rewards, Punishment, and Ethical Behavior If the entrepreneurship wants to have some measure of control over the behavior of its personnel, a system of reward and punishment must be instituted.
18 How Ethical Behavior Is Encouraged Internal Programs for Resolving ConflictsConflicts arise, even when ethical conduct of personnel is concerned. For example, a subordinate may think his supervisor is acting unethically regarding promotions. The subordinate may harbor ill feelings toward his superior if the subordinate is not provided with a means to ventilate his grievance.It is important for entrepreneurships to adapt a program of resolving conflicts. For instance, a subordinate may appeal a superior’s decision without exposing him to the concerned superior. Later, a meeting between management and the subordinate is arranged.
19 How Ethical Behavior Is Encouraged Ethics Review CommitteesTo encourage ethical behavior, the entrepreneurship may create an ethics review committee. This committee is usually composed of company employees as well as some who are not employed by the company. These persons have undergone special training in ethics. The committee provides advice to the entrepreneur and his staff concerning sensitive ethical issues. Ethics review committees are not yet popular in Philippine entrepreneurship, but it slowly adapted by government corporations like state colleges and universities. This is not a bad option if the entrepreneur wants ethical conduct from his employees.
20 How Ethical Behavior Is Encouraged Provision of Training in EthicsCompany personnel who are exposed to activities that are ethically charged must be provided with sufficient training in ethics. Such training should make them sufficiently prepared to deal with various ethical issues they would encounter in their respective workplaces.Ethics training is more appropriate for persons occupying sensitive positions in purchasing, waste disposal, personnel, research and development, sales and manufacturing.
21 How Ethical Behavior Is Encouraged The Management SupportAs mentioned earlier, it is very difficult for any program or activity to succeed without sufficient support from top management. For instance, when unethical conduct is committed and no sanction is imposed by top management, it can be expected that more violations of good ethics will be made.
22 Ethical Issues Facing Entrepreneurs Entrepreneurships face ethical questions on a daily basis. This spring from the following relationships:Between the company and the customers;Between the company and its personnel and employees;Between the company and its business associates; &Between the company and the investors and the financial community.
23 Ethical Issues Facing Entrepreneurs Relations with CustomersWhen ethical abuses are committed, the most probable victims are customers. This is expected because of the high frequency of transactions between the company and the customers.The types of abuses vary and they come in forms as varied as the transactions. An example is the practice of sending unsolicited message to the customers through the cell phone.
24 Ethical Issues Facing Entrepreneurs Relations with CustomersEntrepreneurs are expected by society to treat their customers fairly and not to act in ways that will be harmful to them. Entrepreneurs should provide support for consumer rights which are as follows:The right to be safe; The right to be informed;The right to choose; andThe right to be heard.
25 Ethical Issues Facing Entrepreneurs Relations with CustomersNavotas Mayor John Rey Tiangco ordered yesterday the city’s agriculture and market authorities to closely monitor public markets to prevent unscrupulous traders from selling “botcha” fish from Batangas and Pangasinan which have reportedly injected with hazardous chemicals to make them appear fresh. Tiangco issued the directive following reports that some unscrupulous traders in other places are using formalin to the fish affected by the massive fish kills in the two provinces. (Traders Warned from Selling Botcha Fish, Journal Online, 6/3/2011)
26 Ethical Issues Facing Entrepreneurs Relations with CustomersThe Right to Be SafeConsumers expect that the products and services that they buy will do them no harm. They also expect to be free from bodily harm when they are inside the entrepreneur’s business premises. This concern brought about the passage of laws intended to protect the consumer. For example, manufactured drugs intended for sale to the general public must first pass the standard requirements of the Food and Drugs Administration. The purpose is to provide some guarantee to the public that the drugs are safe to use.
27 Ethical Issues Facing Entrepreneurs Relations with CustomersThe Right to Be InformedConsumers make purchasing decisions often. The quality of their decisions, however, will depend on whether or not they are properly informed. Advertisements and information printed on labels are some of the ways of providing information to consumers about products and services. The requirement for indicating dates of manufacture and expiry on labels is a result of legislation intended to inform the consumer.
28 Ethical Issues Facing Entrepreneurs Relations with CustomersThe Right to ChooseFirms that intended to adhere to business ethics should strive to protect consumers’ right to choose, what products and services they need and intend to purchase. However, some traders would violate this right to make huge profits.An example is the trader who cornered the year’s supply of a certain brand of cigarettes. Nobody could buy that brand except from him and he was able to make huge profits by selling at a high price.Another “hot issue” in the Philippines is the question on the right of consumers to choose between branded and generic drugs.
29 Ethical Issues Facing Entrepreneurs Relations with CustomersThe Right to Be Heard.Customers have the right to communicate their concerns to entrepreneurships they patronize. This right may be used to express appreciation about what the company is doing, or to provide information about defects in the products the customer bought.To support the customer’s right to be heard, some companies install a system of receiving and processing complaints. An example is the information printed on the product’s label indicating contact numbers where complaints may be relayed.
30 Ethical Issues Facing Entrepreneurs Relations with Personnel and EmployeesThere is always the possibility that business firms, including entrepreneurships, will commit unethical acts towards their employees. Since entrepreneurs and their staff make decisions on various business activities like hiring, promotion, transfer, compensation, and dismissal, it is not uncommon for ethical lapses to happen every now and then. An example is the ethical question faced by a manager in deciding whether or not to give hiring preference to a relative of his superior.Good ethical conduct requires entrepreneurs to be aware of their responsibilities to employees. These are the following:Workplace safety; Quality of life issues;Avoiding discrimination; andPreventing sexual harassment
31 Ethical Issues Facing Entrepreneurs Relations with Personnel and EmployeesWorkplace safetyThe ethical entrepreneur is one who makes sure that the workplace is safe for employees. He sees to it that adequate measures are adapted to prevent accidents from happening in the factory and in the office. Sufficient ventilation must be maintained. Fire exits must be provided. Machines and chemicals must be handled by properly trained personnel.
32 Ethical Issues Facing Entrepreneurs Relations with Personnel and EmployeesQuality of Life IssuesMany employees are burdened by problems about maintaining a good balance between work and family. Caring for children and the elderly are two of the most common responsibilities that make life difficult for any employee. The more difficult it becomes if the employee is a single parent. Many years ago, such concerns are taken for granted because most Filipinos have extended families and there is someone who would take care of the children and the elderly. However, the situation has changed since then.
33 Ethical Issues Facing Entrepreneurs Relations with Personnel and EmployeesAvoiding DiscriminationEveryone has the right to work in a place where discrimination is not practiced. Factors like age, sex, race, religion, political beliefs, and the like must not be allowed to affect any person’s chance of getting employed or promoted.
34 Ethical Issues Facing Entrepreneurs Relations with Personnel and EmployeesPreventing Sexual HarassmentSexual harassment refers to unwelcome sexual advances, requests for sexual favors, and other verbal or physical contact of a sexual nature. Entrepreneurs have the moral responsibility of keeping the workplace free from sexual harassment and where everybody is treated fairly.In preventing sexual harassment, the entrepreneur needs to do the following:Issue a specific policy statement prohibiting sexual harassment;Develop a complaint procedure for employees to follow;Create a work environment that encourages sexually harassed employees to report their experiences;Establish a committee to investigate sexual harassment claims; andTake disciplinary actions against harassers
35 Ethical Issues Facing Entrepreneurs Relations with Business Associates Preventing Sexual HarassmentEntrepreneurships operate in conjunction with the efforts of suppliers, agents, and various types of middlemen. In the course of business transactions between the players mentioned and the firms, some ethical questions may come into fore. A supplier who badly needs a contract, for instance, may attempt to bribe the company’s purchasing officer. Another example would be the company’s sales manager extending favors to a trader by giving priority to delivery of orders, in exchange for personal favors.
36 Ethical Issues Facing Entrepreneurs Relations with Investors and the Financial CommunityThe country’s financial system survives partly because investors and other players have placed a certain degree of trust in firms they deal with. The degree of trust is maintained at a high level if the investors and the financial community feel that business firms practice good business ethics, especially if they think that their investments are well protected. If that is so, the desired level of investment is maintained.