1. Upping Grades? Upgrade’s contribution to the student experience

2. ‘The help is helpful!’ ‘Upgrade is the best idea the university could have. People @ Upgrade are professionals who help you as much as possible in understanding your work’ ‘I thought it was good then they handed out handouts that you can use whist doing the work’ ‘When I first attended Upgrade I was only achieving a Grade C but now I am a Grade B+ which I know will even get better with the help of Upgrade’

3. In 2006/07 Upgrade has delivered  1403 sessions to  744 students

4. What’s the draw?  Conversation  Relief - sharing anxieties  Non-judgemental / non-assessed / outside  Easy access  Unpacking the task and expectations  Navigating Module Handbooks

6. BSLES projects at Upgrade 1Materials development Strand 1: Referencing Guide for Education students (adapted from ‘How to reference for Health and Social Care students’) Strand 2: Doing critical A guide to ‘writing critically’ for students new to it 2Resit Support Project: LS / SSL / HSC

7. Links and collaborative work Links  Dyslexia service: support work + referrals  ICELS: 1 hour p/w ICELS staff Specific collaborations (Sem 2 07)  PASS (Life Sciences) – study skills and Maths advice  Referencing workshops (Business School)  Supporting Basic Maths (non-Maths students)  Graduate Writing Workshops (Graduate Centre)

8. INT 21% (154) INT 21% (154) EU 11% (81) EU 11% (81) UK 68% (493) UK 68% (493) Upgrade use by permanent residence 2006/07 Semester 1 EU 12% (44) EU 12% (44) UK 68% (248) UK 68% (248) INT 20% (72) INT 20% (72) Semester 2

9. Tutorial sessions by campus 2006/07 Semester 1Semester 2 GL (Library foyer) 507 GL (Library foyer) 595 SS 29 SS 51 WH 25 WH 34 MR 22 MR 26 HH 68 HH 36

10. Upgrade Tutorial Sessions by Week Semester 1 2006-2007 Sessions Week

11. Upgrade Tutorial Sessions by Week Semester 2 2006-2007 Sessions Week

12. Bringing queries … What we do and don’t do! Early weeks  What do I have to do? What does this mean?  Help me plan... Later  Check this through …  Help – it’s due in at 4.00!  Fix my English …

13. Tutorial sessions by year / level of study 2006/07

14. Tutorial sessions Semester 1 2006/07 by School

15. Tutorial sessions Semester 2 2006/07 by School

16. Upping grades? Does the data show it? We see it … Students know it … ‘I was getting B+s, then after using Upgrade I started getting A grades’ (Natalie, Observe, Spring 2007 issue 2)

17. Upgrade Gotta be a better student experience ….