2Delivering Business Value with IT at Hefty Hardware COOGlen VogelIT Account MgrJenny HendersonVP MarketingCheryl O’SheaMarketing ITRelationship ManagerPaul GutierrezCFOMichelle WrightCIOFarzad MohammedChief ArchitectSergei GroznyNew InternJoyce LiHow effective is the partnership between IT and the business at Hefty Hardware? Identify the shortcomings of both IT and the businessCreate a plan for how IT and the business can work collaboratively to deliver the Savvy Store program successfully
3Investing in TUFSWhat went wrong with the TUFS investment and what can be done to prevent these problems in the future?What does Northern need to do to realize the benefits that were projected for TUFS?How can they measure these benefits?
4IT Planning at ModMeters Develop an IT planning process for ModMeters to accomplish the demands as set out above
5Building Shared Services at RR Communications List the advantages of a single customer service center for RR CommunicationsDevise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service centerIs it possible to achieve an enterprise vision with a decentralized IT function?What business and IT problems can be caused by lack of common information and an enterprise IM strategy?What governance mechanisms need to be put in place to ensure common customer data and a shared customer service center? What metrics might be useful?
6Creating a Process-Driven Organization at AgCredit Propose an organizational structure for the IT department that you feel would support the transformation of AgCredit into a process-centric organizationOutline a project selection process for AgCredit to ensure alignment with the enterprise business visionHow should Manley “make the case” for SOA to ensure that the executive team at AgCredit buys in?What new internal IT capabilities will have to be developed in order to create an IT department to support AgCredit’s future business architecture?What aspects of IT governance do you think would be important in supporting this transformation?
7IT Investment at North American Financial Bill HarrisCEOCaroline WeeseCIOSenior Director, IT InfrastructureBrenda LiuRetail BankingSam PatelMatt HarperCFORisk & ComplianceSenior Director,Ian HaDirector, IT Investment OfficeCathy BensonDirector, Financial StrategyMichael CranstonYour task is to design and implement:A thorough and rigorous method of project categorization and prioritizationA comprehensive and holistic governance of IT spending and benefits delivery at all levelsAn annual IT planning process that provides transparency and accountability for all types of IT spending and which creates an integrated and strategically aligned development portfolio
8Information Management at Homestyle Hotels Fred GainsCOOBen GarrettIS DirectorInformation ArchitectTechnical ArchitectMarie BonheurHome-AwayDirectorLifestyle Resorts???Does it make good business sense to integrate across the different lines of business represented by Lifestyle Resorts and Home-Away Hotels? What exactly would you integrate (beyond financial information) and why?Outline a process for Homestyle to follow in order to decide between the two software options (i.e., HC and CR)? What selection criteria would you use? Who should make the decision?
9Innovation at International Foods CIOJohn AhemIT Finance OfficerSheema SinghManager of ITMarketingTonya JamesTeam ManagerJosh NovakMandy SawhCandis ChungTom WebsterVeejay MitraMarketing RepBen NokonyIn a discussion with Josh, Tonya foreshadows “some serious obstacles to overcome”. Describe these obstacles in detail.How can Josh win support for his team’s 3-point plan to use technology to help IFG reach its customers?
10Director Sales (Georges Degas) CRM at MinitrexMinitrex(Jon Bettman)VP MarketingDirector Sales (Georges Degas)(Harold Blumfen)VP Insurance(Mariella Hopkins)VP FinancingCFO(Denny Khan)Director ITExplain how it is possible for someone at Minitrex to call a customer and not know (a) that this is a customer and (b) that this is the third time this week that they had been called?Outline the steps that Bettman must take in order to implement CRM at Minitrex. In your plan, be sure to include people, processes, and technology.
11Customer Service at Datatronics Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics.Describe your top ideas for Matt to present to Joel next week.How would Matt get Joel to support his ideas?
12Leveraging IT Vendors at SleepSmart Board of DirectorsCEOGreg DansonCIOChief ArchitectStan BaileyCFOSSTA(Vendors)Identify the advantages and disadvantages of the SSTA. Do you think that this sort of vendor partnership can prosper in the long run? Why or why not?Focusing IT on the “top line” (i.e., growing revenues) is very different than focusing IT on the “bottom line” (i.e., reducing costs). Explain.Brainstorm some ideas of how SleepSmart could generate additional revenues using IT.
13Project Management at MM CEOBrian SmithCIOPM. Green ProjectWerner McCannLinda PerkinsUsability ExpertWendy ChanPM. IMR ProjectSenior IT ArchitectYung LeeVP ManufacturingFred TompkinsRaj SambamurthyBusiness AnalystsHRRick MorrowIT RepOther VPsSome organizational factors increase a project’s likelihood of success. Identify these “facilitators” for the Green Project.Other organizational factors decrease a project’s likelihood of success. Identify these “barriers” for the Green Project.Outline the things that McCann needs to do right away.
14Managing Technology at Genex Fuels Corporate CIONick DevlinIT ArchitectConsultant VR “Sandy” SandhuramenDiv #1EVPIT DirectorWhat evidence is the CEO using to suggest that Genex is not using technology competitively?Did Devlin need to hire Sandy, a “high-priced technology consultant,” to tell him that technology at Genex was a mess?Devise a strategy to successfully implement enterprise wide systems (such as SAP) at Genex.