2. CHALLENGES & INNOVATIONS By Douglas Machuki “Sharing a healthy moment” PRACTICE OF HEALTH INSURANCE IN KENYA

3. SLIDE 2 DISCOVERY HEALTH EAST AFRICA LIMITED CONTENTS  Background  Challenges in Health Care Provision  The Future – Possible Innovations  Conclusion

4. SLIDE 3 DISCOVERY HEALTH EAST AFRICA LIMITED  Healthcare constitutes an essential element of human life  Desirable benefit available to organizations, individuals and their families  Provided and financed through different mechanisms oOn-site facility (Staff Clinic) oDirect contracts with private practitioners and facilities  Employers provide annual expenditure per employee  Offering vary depending on employee category Introduction & Background

5. SLIDE 4 DISCOVERY HEALTH EAST AFRICA LIMITED  In-house / Self Administration oReports of high fraud levels oDoctor / Patient collusion  Financing healthcare by purchasing cover oInsurance Company oMedical Insurance Provider  Number of providers have found health care unprofitable  In-patient has been main offering Introduction & Background Cont’d

6. SLIDE 5 DISCOVERY HEALTH EAST AFRICA LIMITED  Costs for private medical services often exceed individual’s ability to pay  Providers and stakeholders seeing need for concentrated and sophisticated effort  Need for more efficient structured, affordable & sustainable healthcare programs  Creating need and opportunity for intervention by experts in areas of healthcare provision esp. actuaries Introduction & Background Cont’d

7. SLIDE 6 DISCOVERY HEALTH EAST AFRICA LIMITED  Focus on practical and operational challenges rather than theoretical or hypothetical experiences  Matching products and services provided with consumer needs  Need to structure and address the following: oHow is the product design done? oDoes product achieve the objective of “fitness of purpose”?  well placed to provide some of the answers  Actuarial profession well placed to provide some of the answers Challenges in Health Care Provision

8. SLIDE 7 DISCOVERY HEALTH EAST AFRICA LIMITED  Analysis of random size and frequency of risk  Risk analysis and measurement  Risk classification and cash flow projections  Solvency and profitability  Areas where actuarial expertise needed Challenges in Health Care Provision Cont’d

9. SLIDE 8 DISCOVERY HEALTH EAST AFRICA LIMITED  Ill health in unknown territory  Disability and sickness are unpredictable and bills can be of unknown size  Individuals wish to minimize risk that healthcare breakdown will disrupt them financially  Insurers study mountains of data, undertake rigorous analysis and use results to minimize risk exposure  Underwriters will require good quality data which is usually not readily available Challenges in Health Care Provision Cont’d

10. SLIDE 9 DISCOVERY HEALTH EAST AFRICA LIMITED  Need to work both public and private sector  Need to increase value of future information  Need to perform sound analysis from that which is currently available  approach to data and analysis is quite thorough  Actuarial approach to data and analysis is quite thorough Challenges in Health Care Provision Cont’d

11. SLIDE 10 DISCOVERY HEALTH EAST AFRICA LIMITED  Need for effective membership, underwriting and claims management  Low level of interaction with medical professionals  Need for health insurance practitioners to constantly engage  Disease management and evidence based medicine will significantly benefit from such a partnership Challenges in Health Care Provision Cont’d

12. SLIDE 11 DISCOVERY HEALTH EAST AFRICA LIMITED  Health Insurance system in Kenya is struggling with a myriad of problems  Price of health insurance is frequently beyond reach of many potential consumers  Certain to continue upward spiral in years ahead  Future does not have a very attractive proposition: One Pays Too Much, and Gets Too Little  Solution lies with business community and advice they get The Future – Possible Innovations

13. SLIDE 12 DISCOVERY HEALTH EAST AFRICA LIMITED  Embrace new model of health coverage  New model should place control of cost and care directly in hands of consumer  Consumer-driven healthcare based on bottom up  Enable insurers and consumers create better, cheaper ways to deliver high quality care  Traditional insurers that impose stringent controls / exclusions usually resisted by consumers and price competitive pressures have not helped much The Future – Possible Innovations Cont’d

14. SLIDE 13 DISCOVERY HEALTH EAST AFRICA LIMITED  Problem persists because “It is in the financial interest of the market’s participants to increase costs” (This includes the consumer)  Consumers want as much as they can rather than as much as they need (over-utilization, abuse)  Same thought pattern and structure is also true for health care professionals  Hospitals and doctors treat patients based on coverage rather than actual need The Future – Possible Innovations Cont’d

15. SLIDE 14 DISCOVERY HEALTH EAST AFRICA LIMITED  Doctors stand to profit from various courses of treatment (Increasing costs => income increase)  Costs will easily be shifted to third party payer  Market needs to be normalized to curtail widespread abuse  Cost inflation and abuse is inevitable as long as wasteful and inefficient behavior is in the interest of primary participants The Future – Possible Innovations Cont’d

16. SLIDE 15 DISCOVERY HEALTH EAST AFRICA LIMITED  Current health insurance model resembles way companies used to manage their employees’ retirement savings  Employees given no choice, no control, and very little information  Effects were dramatic when employees began to have a say  Locally shift to employee-controlled pension plans is succeeding despite much enormous skepticism  Similar consumer revolution can take place with health care benefits The Future – Possible Innovations Cont’d

17. SLIDE 16 DISCOVERY HEALTH EAST AFRICA LIMITED  Employers need to give employees substantially enhanced choice among health plans  Much greater control over how much they spend for various health needs  Much more information to help employees make the right choices  Consumer demand will then force underwriters to provide more innovative products The Future – Possible Innovations Cont’d

18. SLIDE 17 DISCOVERY HEALTH EAST AFRICA LIMITED  Competition will in turn control costs while improving overall quality and coverage and care  Essential problem with health care industry is that “it has been shielded from consumer control by various stakeholder”  Costs have therefore exploded and choices narrowed The Future – Possible Innovations Cont’d

19. SLIDE 18 DISCOVERY HEALTH EAST AFRICA LIMITED Conclusion NEED TO BUILD A COST-EFFECTIVE AND SUSTAINABLE VEHICLE THAT ADEQUATELY ADDRESSES THE IDENTIFIED PROBLEMS AND CHALLENGES NEED TO ENGAGE DIFFERENT STAKEHOLDERS IN ADDRESSING THESE PROBLEMS AND CHALLENGES ESPECIALLY THE ACTUARIAL PROFESSION INTEREST IN HEALTH INSURANCE COMES AT A TIME WHEN CHANGES ARE HAPPENING IN THE INSURANCE INDUSTRY IN KENYA

20. SLIDE 19 DISCOVERY HEALTH EAST AFRICA LIMITED Thank You DISCOVERY HEALTH EAST AFRICA LIMITED E-MAIL: info@discoveryhealth.co.ke info@discoveryhealth.co.ke www.discoveryhealth.co.ke