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3. Workplace Principles Chapter 2 “Getting to Know Yourself” Section 2.1 is about Decision Making Section 2.2 is about Setting Lifestyle Goals

4. Chapter Objectives Name the seven steps in the decision-making process. Explain how to use the decision-making process to choose a career. Determine your values, interests, aptitudes, and abilities. Explain the importance of a good self-concept in choosing a career. Identify your personality and learning styles and match them to career choices.

5. Key Terms – decision-making process – lifestyle goals – values – data – aptitude – ability – personality – self-concept – learning styles Academic Vocabulary – affect sequence – examine

6. Section 2.1 Summary Good decisions take careful thought and planning, especially if they are important decisions such as making a career choice. Making decisions is easier if you follow a decision-making process, which is a series of steps that can help you identify and evaluate possibilities and make a good choice. There are seven steps in the decision-making process: define your needs and wants, analyze your resources, identify your choices, gather information, evaluate your choices, make a decision, and plan how to reach your goal.

7. Developing Professional Skills Identifying Technical Skills Developing Knowledge Skills Developing Personal Qualities Developing Interpersonal Skills Displaying Ethical Behavior International Human Relations

8. Identifying Four Basic Workplace Skills Resources –Identifying, organizing, planning, allocating Information –Acquiring, evaluating, organizing, maintaining, interpreting, communicating

9. Identifying Four Basic Workplace Skills (continued) Systems –Social, organizational, technological Technology –Selecting procedures, tools, or equipment including computers and related equipment

10. Basic Knowledge Skills Thinking Reading Writing Mathematical operations Listening Speaking

11. Basic Knowledge Skills (continued) Thinking skills –Creative thinking –Decision making –Problem solving –Knowing how to learn –Reasoning

12. Developing Personal Qualities Be responsible –Accepting assigned duties Be dependable –Having consistent and reliable behavior Be a self-starter –Taking the initiative to begin a task

13. Developing Personal Qualities (continued) Developing a positive self-esteem What is self-esteem? –The value you place on yourself as a person Don’t be a doormat for others or a “YES-Man” Time Quadrants –The opinion you believe others hold of you –Your strengths and weaknesses –Your social status and how you relate to others –Your independence and ability to be independent

14. URGENT NOT URGENT IMPORTANT PROCRASTINATOR Q1 Exam tomorrow Friend gets hurt Late for school Car break down The Prioritizer Q2 Put first things first Essay due in one week Relationships Tune up your car Study for a test for next week Mow the yard before it’s tall Buy toilet paper NOT IMPORTANT The YES MAN Q3 Unimportant phone calls Interruptions Peer pressure Other people’s problems The SLACKER Q4 Too much tv Endless phone calls Time wasters Time Quadrants

15. What is low self-esteem? –Viewing one or more things negatively What is high self-esteem? –The opposite of low self-esteem. It causes you to Have confidence Be sure of yourself Have a good attitude toward your ability to succeed Developing Personal Qualities (continued)

16. Ways to feel confident –Believe in yourself –Do not expect to control the circumstances where you work –Accept the business world is demanding/fast-paced –Be patient, take time to distinguish between fact/fiction –Accept criticism; in fact; welcome it –Develop a sense of humor

17. Developing Personal Qualities (continued) Be sociable by demonstrating –Understanding – “the deepest need of the human heart is to be understood.” Listen sincerely. Listen with eyes, heart, ears. –Friendliness –Adaptability –Empathy –Politeness

18. Developing Personal Qualities (continued) Exhibit self-management –Set personal goals –Monitor your progress –Assess yourself accurately –Exhibit self-control Display integrity (reputation) / honesty (trust) –Be sincere and trustworthy

19. Developing Personal Qualities (continued) Project a pleasant personality by –Always maintain composure (poise, control) –Say “no” tactfully when you must –Soothe feelings of an irate customer/coworker by demonstrating understanding. –Be considerate and tolerant of someone who isn’t toward you. Don’t take it personal and don’t take sides. –Exhibit poise under extreme pressure –Be patient and understand people with different personalities and interests.

20. Developing Personal Qualities (continued) Show your human side by –Have a friendly smile and cheerful “good morning” –Have a sincere, optimistic approach to life –Take the initiative to speak first –Call others by name –Get acquainted with coworkers

21. Developing Personal Qualities (continued) Project a professional image by –Being an educated and skilled employee –Being a team player who contributes valuable ideas –Being a polished individual by dressing professionally

22. Developing Interpersonal Skills Be a team player What is teamwork? –Collaboration with another employee(s) assigned a task which the team must cooperatively work together to arrive at a solution or recommendation

23. Developing Interpersonal Skills (continued) What is your role as a team player? –Take full responsibility for your part of the workload –Study your team assignment and ask for help when needed –Give helpful criticism when necessary but do so diplomatically –Share the praise or rewards even though you are the most deserving –Strive for excellence; be enthusiastic –Make others feel important –Be courteous and show respect but be yourself –Let your personality sparkle enough so others want to work with you

24. Developing Interpersonal Skills (continued) Factors that influence team dynamics –Personality styles –Office layout –Team roles –Tools and technology – Process, methodologies, procedures Establish team rules

25. Developing Interpersonal Skills (continued) Recognize individual differences –Be laid back/reassuring to those who worry and are tense –Show friendliness and warmth to extraverts –Tolerate moments of silence and emphasize things, ideas, and data to introverts –Appeal to the intellect by discussing topics of substance with those who are experienced, willing to share, and approach problems with creativity –Blamers—never solve their own problems

26. Developing Interpersonal Skills (continued) Learn to work with difficult people –The bully—uses intimidation to gain control –Gossip—goes from person to person spreading negative rumors –Know-it-all—believes he or she is the expert –Backstabber—wants to discuss problems you are involved in then talks to others about the problem and you –Blamer—never solves their own problems; believes someone else caused them

27. Developing Interpersonal Skills (continued) Understand conflict resolution –Agree to come together voluntarily and privately –Agree to work cooperatively –Agree to keep what is said confidential –Agree on ground rules –Agree to listen to other person

28. Developing Interpersonal Skills (continued) –Gather information about key issues –State your position while other listens –Restate other person’s position as you believe it to be –Agree to what he or she can do to solve the problem –Draw up an agreement providing each a copy

29. Developing Interpersonal Skills (continued) Teach others –Be patient –Recognize some learn by doing; others by hearing –Teach in short segments –Always review before you begin a session –Always summarize when you end a session –Don’t view others’ learning as a threat to your job

30. Developing Interpersonal Skills (continued) Offer exceptional customer service –Smile and be friendly –Offer to help before being asked –If you can’t help, locate someone who can –If the person is upset, let him or her vent frustration, then show empathy and understanding –Go the extra mile

31. Developing Interpersonal Skills (continued) Exercise Leadership –Communicate clearly and effectively your position on certain matters, persuading or convincing others, and responsibly challenging existing procedures and policies when necessary –Realize leaders are made not born –Understand leaders develop through a never-ending process of self-study, education, training, and experience

32. Developing Interpersonal Skills (continued) Negotiate effectively –Plan before you begin –Recognize others often ask for more than they expect –Practice negotiating skills at every opportunity –Be ready to compromise –Display excellent people skills –Be a good listener

33. Developing Interpersonal Skills (continued) Embrace constructive criticism –To give constructive criticism Be genuine Always give criticism in private Don’t sound threatening Focus on the problem, not the person –To receive constructive criticism Welcome the criticism Listen carefully Focus on the problem, not the person Understand the relationship between you and the person giving the criticism may be improved

34. Developing Interpersonal Skills (continued) Respect Diversity –What is diversity? Refers to the variety of experiences and perspectives that arise from differences such as: Race Culture Religion Mental or physical abilities Heritage Age Gender Sexual orientation Other characteristics

35. Developing Interpersonal Skills (continued) Keep these thoughts about diversity in mind –Workforce is becoming more diverse –Employers consider diversity good business –State and federal law ensures no employee suffers discrimination –Diversity is not just cultural but encompasses less-visible differences such as religion and sexual orientation –Sensitivity to others is essential –People have more similarities than differences –Respect, tolerance, and goodwill are the keystones to enjoying the rich diversity of our world

36. Developing Interpersonal Skills (continued) Keep confidential information confidential –Refrain from repeating your manager’s opinions –Keep all upcoming announcements confidential –Be careful not to give away information to your friends

37. Developing Interpersonal Skills (continued) Cope with change –Technology is being continually updated –Competition is increased because the world is a global marketplace –Businesses are restructuring—making changes within and without to meet competition –Increased government involvement affects business activities

38. Developing Interpersonal Skills (continued) Cope with Stress –Happens because of physical and psychological response or reaction to events, people, and environment –How to cope Wellness programs

39. Developing Interpersonal Skills (continued) Display Good Manners –Is a desirable social skill –Makes a good impression –Follow guidelines How to treat a guest What are general rules for table settings How to eat properly What to do when you finish eating What are general rules showing good manners

40. Displaying Ethical Behavior What is ethical behavior? –Behavior conforms to accepted professional standards of conduct –What is right, or more right, in a given situation –Your values and how you behave in ways that display ethical values

41. International Human Relations Ask yourself these questions about international employment: –What general traits are expected of an overseas worker? –What type of adaptation and coping skills do I possess? –What intercultural communication skills must I possess? –What traits and skills do I possess to be effective in an office? –What skills will enable me to understand and appreciate different social and political cultures?

42. International Human Relations Ask yourself these questions about international employment: –What general traits are expected of an overseas worker? –What type of adaptation and coping skills do I possess? –What intercultural communication skills must I possess? –What traits and skills do I possess to be effective in an office? –What skills will enable me to understand and appreciate different social and political cultures?