Presentation on theme: "CrmPLUS. Why Use CRM Software? In today's competitive business landscape, small and medium-sized businesses need the most efficient and effective way."— Presentation transcript:
Why Use CRM Software? In today's competitive business landscape, small and medium-sized businesses need the most efficient and effective way to market, sell, and service clients. CUSTOMER RELATIONSHIP MANAGEMENT - CRM, consists of the business processes and software that enable collaboration, performance improvement, and better business visibility across all customer touch points. If customer relationships are an important asset to your business, then effective CRM strategies and software are key. Analyst studies show that on average, companies using CRM software grow their businesses at a rate 2-3 times faster than those that do not.
Why crmPLUS Software? crmPLUS software consolidates all customer information and processes into one, holistic view of each customer. This enables customer-facing employees in sales, marketing and customer service to make quick, informed decisions on everything from cross-selling and up-selling opportunities to target marketing strategies and effective problem resolution.
Key Features: Business Process Manager crmPLUS provides advanced Business Intelligence features that can be used to streamline labor-intensive processes, such as automated customer responses and follow-ups. Criteria can be easily modified in response to changing business requirements. Speed & Accuracy crmPLUS captures all customer communications in detail, whether through phone e-mail, fax, Internet or personal contact. Empowering your representatives with relevant customer data enables them to provide a high level of customer service.
Key Features: Integrated Process Management Built-in project management features help users efficiently organize and track tasks and resources to keep process on time. Scheduling & Task Management crmPLUS includes fully-integrated workgroup scheduling and task management features to track activities, participants and resources, including pop-up reminders. Managing to-do lists is easy with sorting and filter options to help ensure that important activities are completed on time.