1. 1 Welcome to Eloqua Customer Success January 2010

2. Your Go-Forward Account Team As Needed: Eloqua Professional Services and Certified Partners Eloqua Program Launches Full Service Campaigns Marketing Best Practice Consulting Business Process Reviews Training As Needed: Eloqua Professional Services and Certified Partners Eloqua Program Launches Full Service Campaigns Marketing Best Practice Consulting Business Process Reviews Training Eloqua Product Support Team Customer Central – or – 1.866.327.8764 Eloqua Product Support Team Customer Central – or – 1.866.327.8764 Account Manager Dalia Asterbadi Dalia.asterbadi@eloqua.com Customer Success Manager (CSM) Dalia Asterbadi Dalia.asterbadi@eloqua.com Customer Success Manager (CSM) End User Support Success Planning New Solutions, Renewals Escalations Potential Need Eloqua Account Team Nadia de Villa nadia.devilla@eloqua.com Sr. Director, Customer Success Management Nadia de Villa nadia.devilla@eloqua.com Sr. Director, Customer Success Management Chad Horenfeldt chad.horenfeldt@eloqua.com Regional Manager, Corporate Customer Success Chad Horenfeldt chad.horenfeldt@eloqua.com Regional Manager, Corporate Customer Success

3. A little information about your CSM! Over 10 years of marketing experience Focus on High-Tech software Involved with Marketing Automation & Full Demand Gen Lifecycle since 2004 Areas of expertise include Integrated Marketing Communications Social Media Lead Scoring Metrics & Reporting KPI Analysis 3 My Eloqua Profile http://success.eloqua.com/?elqPURLPage=2618

4. The Next 90 Days | Success Planning Identify Key Result Areas Initiate a Success Plan Review & Align efforts Success Plan Tracking Best-Practice discussions 4 Boost Calendar November 2009

5. © 1999 – 2008 ALL RIGHTS RESERVED 5 Home Recommended Path The 10 things to Know 1. Eloqua Success Toolbox: Subscribe to topics based on your Success Plan. Receive 2-4 emails on each topic. http://knowledge.eloqua.com http://knowledge.eloqua.com 2. Local User Groups give clients the opportunity to network with other Eloqua users to share ideas, challenges and successes. http://user.eloqua.comhttp://user.eloqua.com 3. Eloqua Success Portal has white papers, case studies and success stories from our large customer base. http://customersuccess.eloqua.com/http://customersuccess.eloqua.com/ 4. Training Unlimited free online training with a live Trainer 5. Deliverability - http://blog.deliverability.com/http://blog.deliverability.com/ 6. Digital Body Language - http://digitalbodylanguage.blogspot.com/http://digitalbodylanguage.blogspot.com/ 7. Eloqua Artisan - http://eloqua.blogspot.com/http://eloqua.blogspot.com/ 8. Marketing Insights - http://marketinginsights.eloqua.com/http://marketinginsights.eloqua.com/ 9. Anything Goes Marketing– http://anythinggoesmarketing.blogspot.com/http://anythinggoesmarketing.blogspot.com/ 10. Customer Central – join the discussion!