1. Outpatient Services and Primary Health Care Christy Harris Lemak, Ph.D Associate Professor Health Services Administration

2. Overview for Today Outpatient Care Primary Care What are key issues?

3. Some Key Terms Outpatient Services Ambulatory Care Primary Care

4. Definitions Outpatient Services = those that do not require overnight hospital stay. Ambulatory Services = services provided to the “walking” patient. Community Medicine = services provided in the immediate “community” where patients live

5. Where is Outpatient Care Provided? Physician offices Hospital outpatient departments Diagnostic (e.g. lab, radiology) Therapeutic (e.g. PT, chemotherapy) Hospital emergency departments Home health agencies Ambulatory clinics and surgery centers Chiropractors, other types of providers Neighborhood health centers Public health centers/services Hospice

6. Outpatient Care = Growth! All trend lines are up, up, up Why? Reimbursement changes Payments Utilization controls New technologies Patient preferences

7. Important Considerations Outpatient services are delivered…. In a variety of settings By various types of providers For various conditions Acute Chronic Preventive Primary, secondary, tertiary Etc.

8. Some Trends to Watch Telephone and Email visits Group visits Use of the Internet in various ways Information (general, specific) Tracking care (conditions, progress) Finding providers Finding support groups, “community” Increased role of the consumer/patient

9. The Health Services System Preventive Care Primary Care Secondary Care Tertiary Care Restorative Care Continuing Care

10. The Health Services System Preventive Care Primary Care Secondary Care Tertiary Care Restorative Care Continuing Care

11. Understanding Primary Care Primary Care Secondary Care Short-term, sporadic consultation from a specialist for expert opinion or surgical/other intervention Typically includes hospitalization, surgery, rehabilitation Tertiary Care Complex care for conditions that are relatively uncommon (usually institution-based and technology-driven) Can be long-term Quaternary Care

12. Two Dimensions to Consider Type of Care Preventive ----- Continuing Location of Care Inpatient --- Outpatient With various inpatient sites (e.g. hospital, nursing home) and outpatient locations (e.g. physician office, surgery center, home)

13. Primary Care Three key elements Point of Entry Coordination of Care Essential Care

14. Point of Entry First contact with health care system Gatekeepers Patients come “through” primary care physicians to hospitals and specialists Con: Limits care? Pro: Prevents unnecessary care?

15. Coordination of Care PCPs coordinate delivery of care from many sources Patient advisors, patient advocates Ensure continuity and comprehensiveness The Evidence this works (better health outcomes) people prefer it (patient satisfaction)

16. Essential Care Meeting needs to optimize population health What is population health? Why do we care?

17. Ideal Attributes of Primary Care Integrated Coordinating Continuity of care Accessibility Remove barriers of geography, financing, race, language, culture Accountability For both patients and providers

18. Who Provides Primary Care?  Physicians  Doctors  Extenders Nurses Ancillary Alternative

19. Physicians PCPs (Primary Care Physicians) Typically… Family Practice General Internal Medicine Pediatrics Obstetrics & Gynecology Others Controversy Who? Specialized primary care training?

20. PCP Trends Historically over-supply of specialists Bias towards specialists and sub-specialists Follow the money Future Growing demand for PCPs Income still lower New organizational and financial structures promoting use of primary care physicians

21. Doctors Allopathy Osteopathy Optometry Psychology Podiatry Pharmacy

22. Physician Extenders or Nonphysician Practitioners Nurse Practitioners Physician Assistants Nurse Midwives Social Workers Nutritionist

23. Alternative Medicine Providers Also known as “complementary medicine” Examples include… Chiropractic Homeopathy, herbal formulas Acupuncture Meditation, biofeedback Spiritual guidance Others Trends: Growth! Growing acceptance by traditional health care systems

24. Primary Care Tools Clinical guidelines Disease management Case management Pharmacy care management Others

25. Future Trends/Issues The aftermath of September 11, 2001 Mental health needs Potential for bioterrorism

26. Conclusions