1. UNE Partnerships Pty Ltd - The Education and Training Company of the University of New England NSW212: Health Workforce Planning and Development 30 May 2013 Kathryn Hogan and Margaret Kirby

3. Establishing the team UNEP Course Administrator Margaret Kirby UNEP Design Manager Fiona Johns ACHSM Health Manager Participants / students UNEP Facilitator John Ross UNEP Systems Manager Debra Swanson External Educational developer Melissa Kemp UNEP Project Coordinator Kathryn Hogan UNEP Program Manager Peter Mullen National VET eLearning Strategy

4. Consultation and planning DesignDeliveryAssessmentClose-out Program design and delivery Monitoring and review UNEP Project / Quality Management Compliance; planning; contract management; progress reporting; records; maintenance of online site; auditing; client satisfaction; continuous improvement; staff development

5. Project Coordination Administer Moodle Technical support Stakeholder meetings Build eLearning course ROIs – Enrolment Assessment Feedback Continuous improvement Implementation Plan Content development Choice of online tools Webinars Moderation Forum Chat Tracking progress Encouragement Support Design Systems Deliver

6. The Participants Profile – Groups and individuals, Australia-wide, public & private health, busy middle /senior managers, full time > 50 hrs. IT Survey – before and after Health Manager Competency Survey – before and after Highly qualified IT familiarity Time constraints Profile – Groups and individuals, Australia-wide, public & private health, busy middle /senior managers, full time > 50 hrs. IT Survey – before and after Health Manager Competency Survey – before and after Highly qualified IT familiarity Time constraints “ Not studied for years and quite self conscious, struggling with technology” “We want webinars, but… webinar time did not suit… Access issues – firewall…”

7. Learner Experience “Assessor is fantastic, comments are comprehensive and helpful and support is really good” “Completed many online courses & this is one of the best- delivery structure, admin follow up and IT assistance. Very -well organised overall.” “…would love to continue with this course…”

8. Impact How relevant? How applied? How collaborative? How relevant? How applied? How collaborative? “Content meaningful and helpful, identifies gaps in knowledge & work practices” “Collaborating with other … staff, working and helping each other” “Living the knowledge and applying it daily in my job…aligned by assessments with my work goals to have a more educated and qualified approach to my duties.”

9. Pathways

10. Lessons Learnt 1.Dive in and swim hard 2.Whose role is that? 3.Remember all the stakeholders 4.Communicate, consult, communicate again 5.KISS and learn new tricks 6.Manage risks / Take risks / Learn from mistakes 7.Over-estimate time x 3..or 4…or 5 1.Dive in and swim hard 2.Whose role is that? 3.Remember all the stakeholders 4.Communicate, consult, communicate again 5.KISS and learn new tricks 6.Manage risks / Take risks / Learn from mistakes 7.Over-estimate time x 3..or 4…or 5 “Life happens while you are making other plans” John Lennon

11. What would we do differently? Project planning – tighter scope - realistic timeframes Resource planning Take risks – use new tools Project planning – tighter scope - realistic timeframes Resource planning Take risks – use new tools

12. D & D Team Capacity + Educational designer + Educational developer + Plan + Procedures + Software Guidelines for tendering Meanwhile: Dived into another pool Converting existing courses Still learning on the job Window to the future? Business objective “Provide innovative design, development and delivery of learning solutions to our students and clients.” Business objective “Provide innovative design, development and delivery of learning solutions to our students and clients.”

13. UNE Partnerships Pty Ltd - The Education and Training Company of the University of New England UNE Partnerships Pty Ltd CB Newling Building, 122-132 Mossman Street ARMIDALE NSW 2350 P O Box U199, University of New England 2351 Kathryn Hogan : 02 6773 0017 kathrynh@unep.edu.au ABN 74 003 099 125 www.unep.edu.au Questions