1. Secondary and Primary Data AMA Collegiate Marketing Research Certificate Program

2. Module Objectives Introduce secondary and primary data Present some of the advantages and disadvantages of using secondary data vs. primary data

3. The local mall is not generating the traffic expected. They need to find out who comes to the mall, why, how often they come, and what would attract more frequent shoppers. Problem Scenario

4. A French chef wants to open a restaurant in your community. She wonders whether a fancy, expensive French restaurant could be successful there. She wants to know more about the city and its population (income levels, types of occupations, education levels, composition of households, major employers, etc.). Problem Scenario

5. Your community wishes to determine the driving public's use of seat belts Problem Scenario

6. You have been asked you to determine which of several prototype toys are most appealing for two- and three-year-olds Problem Scenario

7. You are starting a business when you graduate. You think radio might be a good way to advertise but are unsure of what stations best match your target market demographics. Problem Scenario

8. Take a step back –starting from scratch, how do marketers find the data needed to help make decisions? Currently available data? What new data need to be collected? So, What Data Do You Need?

9. Internal dataMarketing intelligenceMarketing research Marketers Obtain Information From

10. Internal Data

11. Collections of consumer and market information obtained from data sources within the company network

12. Detailed customer data on 40 million U.S. households, gleaned from phone orders, online orders, and point-of-sale transactions at its more than 7,500 restaurants Example of Internal Data

13. Marketing Intelligence

14. Is the systematic collection and analysis of publicly available information about consumers, competitors and developments in the marketplace

16. Secondary Data Advantages CostSpeedCoverage Disadvantages CurrentRelevantAccuracyImpartial

17. Marketing Research

18. Marketing research Marketers Obtain Information From Marketing research is the systematic design, collection, analysis, and reporting of data relevant to a specific marketing situation facing an organization

19. Primary Data New data you collect to answer specific questions or serve specific needs –Surveys –Focus groups –Depth interviews –Experiments –Observational studies

20. Primary Data - Limitations Do you have the time and money for: –Designing your collection instrument? –Pretesting/piloting the instrument to work out sources of bias? –Administration of the instrument? –Entry/collation of data?

26. Secondary or Primary? What is your research question? What data/variables are needed to answer that question?

27. Secondary or Primary Data? If the needed data exist in secondary form, then use it to the extent you can, keeping in mind limitations But if it does not, and you are able to fund primary collection, then it is the method of choice

28. Concluding Comment Start with secondary data Close the loop with primary data Secondary Data Primary Data Decisions