1. 1

2. 2 World Cup Season 4 Format

3. 3 Individual Competition

4. 4 1.Each Franchisee will be judged on his performance on Domestic TS (for city franchisees) and Domestic TS + Book Cost (for outstation franchisees) 1.The franchisee will be judged based on the growth he brings over and above the base sales of Sep-Oct-Nov 2013 2.For both City as well as outstation franchisee for PEP & International products book cost which consists of component of Transhipment will also be considered as part of TS 3.Each franchisee will be slotted in a City or Outstation Category based on his Base TS Sales OR Base TS + Books Consumed respectively 4.Each franchisee will have two targets - a minimum growth expected to qualify for the Regional Prize and a minimum growth expected to qualify for the National Prize 1.In addition to points from the TS Sales he will also get Extra Bonus Points Rules Of The Game – Individual Franchisee Competition

5. 5 7.Rs. 100 of TS will be equal to 1 Point for scoring 8.The actual score begins once the Base Sale is crossed 9.To qualify for a prize a franchisee must first cross the relevant targets through pure TS before extras will be considered 10.Once Qualified, the winner will be decided based on the Total Score including Bonus Points Rules Of The Game – Individual Franchisee Competition

6. 6 11.For Franchisees with multiple codes: The person having more than one franchisee CANNOT club the sales and will NOT be allowed to transfer the sales from one code to another All the codes of the franchisee will need to atleast maintain the average sales and cannot show any degrowth If there is any degrowth in any of the codes then the total degrowth of all the codes which have shown degrowth will be subtracted from the total growth of the code in which highest growth has been achieved All regions will need to declare all franchisees with multiple code before start of the competition which will be monitored by Alva and Debasish so that there is no diversion/manipulation of business If there is any violation of these rules then the franchisee will be disqualified from the competition and if he belongs to a Team then such Team will also be disqualified Rules Of The Game – Individual Franchisee Competition

7. 7 Category & Target – City Franchisees NOTE: The above Targets need to be met over the two month period of Feb-Mar 2014

8. 8 Category & Target – Outstation Franchisees NOTE: The above Targets need to be met over the two month period of Feb-Mar 2014

9. 9 1.Any Franchisee in order to be eligible for a Regional or National Prize needs to clear: All dues upto 31 st Jan 2014 to be cleared by 31 st March 2014 All dues upto 31 st March 2014 to be cleared by 31 st May 2014 2.Any Franchisee in order to be eligible for a Regional or National Prize needs to have completed his Branding by 31 st March 2014 If some outstation franchisees branded offices cannot be opened because seniors will be busy a 15 day grace period is being given and their branding can be completed by 15 th April 2014 Such franchisees should send photos of the office work completion by 31 st Mar 2014 3.Any Franchisee in order to be eligible for a Regional or National Prize needs to have completed his Service Tax Registration with proof submitted by 31 st March 2014 Rules Of The Game – Branding, Outstanding & Service Tax for Individual Competition

10. 10 Team Competition

11. 11 1.All Regions will be divided into Teams as per 5 different categories based on their business size: Super Senior Senior Super Junior Junior Sub-Junior 2.All Metro City Regions will have two teams representing them – Team A and Team B 3.Rules for franchisee selection for all teams is explained in the subsequent slides 4.Each Team will be selecting its team members comprising of the franchisees of the Region 5.The teams will compete within their categories based on the Total Individual Score of all the franchisees in the Team 1.In addition to the Points contributed by the Franchisees, the Team will also get Extra Bonus Points based on different criteria Rules Of The Game – Team Competition

12. 12 Team Competition – Categories

13. 13 Team Competition Categories Senior Chennai & Pondicherry A Hyderabad City A Kolkata City A Mumbai 2A Mumbai 1B North Delhi B South Delhi B Bangalore City B Super Senior North Delhi A South Delhi A Bangalore City A Mumbai 1A Super Junior Pune A Ahmedabad Gurgaon Noida City Cochin Mumbai 2B Kolkata City B Chennai & Pondicherry B Hyderabad City B Junior Pune B Himachal & Punjab ROTN Andhra Pradesh Karnataka West Bengal UPT (West) SUB-Junior Rajasthan Bihar & Jharkhand Odisha Indore Nagpur North East UPT (East) Haryana and J & K

14. 14 Each team unit will have the following structure: Each Team will have a maximum of 15 franchisees Final scores will depend on the sum of scores of all the final 15 players as of 31 st March 2014 Each Team will have one franchisee as Captain Each Team will have one franchisee as Vice Captain Each Team requires to select the: Manager of the Team Coach of the Team Assistant Coach Board of Directors will constitute the referees of the competition The Captain and Vice Captain of the team should have completed at least 3 years in DTDC as of 31 st Dec 2013 Each team unit will have the following structure: Each Team will have a maximum of 15 franchisees Final scores will depend on the sum of scores of all the final 15 players as of 31 st March 2014 Each Team will have one franchisee as Captain Each Team will have one franchisee as Vice Captain Each Team requires to select the: Manager of the Team Coach of the Team Assistant Coach Board of Directors will constitute the referees of the competition The Captain and Vice Captain of the team should have completed at least 3 years in DTDC as of 31 st Dec 2013 Team Selection

15. 15 Its mandatory to select the 15 members team as per the following guidelines: All members of the Team have to belong to C3/O3 or higher Mandatory Category Representation Rule: 2 member compulsory from C3/O3 2 member compulsory from C4/O4 1 member compulsory from C5/O5 (if available) 1 member compulsory from C6 (if available) General Guidelines: Remaining 11 team members can be selected from any category Team will NOT earn bonus points for including women players The Team has to be Announced before 27 th January so that all Team Details can be flashed during the World Cup Awards Ceremony in Mumbai Its mandatory to select the 15 members team as per the following guidelines: All members of the Team have to belong to C3/O3 or higher Mandatory Category Representation Rule: 2 member compulsory from C3/O3 2 member compulsory from C4/O4 1 member compulsory from C5/O5 (if available) 1 member compulsory from C6 (if available) General Guidelines: Remaining 11 team members can be selected from any category Team will NOT earn bonus points for including women players The Team has to be Announced before 27 th January so that all Team Details can be flashed during the World Cup Awards Ceremony in Mumbai Team Selection Rules – Any A Team

16. 16 Its mandatory to select the 15 members team as per the following guidelines: Mandatory Category Representation Rule: 1 member compulsory from C1/O1 1 member compulsory from C2/O2 1 member compulsory from C3/O3 1 member compulsory from C4/O4 Not more than 2 members from C5/O5 (if available) Not more than 2 members from C6 (if available) General Guidelines: Remaining 11 team members can be selected from any category Team will NOT earn bonus points for including women players The Team has to be Announced before 27 th January so that all Team Details can be flashed during the World Cup Awards Ceremony in Mumbai Its mandatory to select the 15 members team as per the following guidelines: Mandatory Category Representation Rule: 1 member compulsory from C1/O1 1 member compulsory from C2/O2 1 member compulsory from C3/O3 1 member compulsory from C4/O4 Not more than 2 members from C5/O5 (if available) Not more than 2 members from C6 (if available) General Guidelines: Remaining 11 team members can be selected from any category Team will NOT earn bonus points for including women players The Team has to be Announced before 27 th January so that all Team Details can be flashed during the World Cup Awards Ceremony in Mumbai Team Selection Rules – Any B Team

17. 17 Its mandatory to select the 15 members team as per the following guidelines: Mandatory Category Representation Rule: 1 member compulsory from C1/O1 1 member compulsory from C2/O2 1 member compulsory from C3/O3 1 member compulsory from C4/O4 General Guidelines: Remaining 11 team members can be selected from any category Team will NOT earn bonus points for including women players The Team has to be Announced before 27 th January so that all Team Details can be flashed during the World Cup Awards Ceremony in Mumbai Its mandatory to select the 15 members team as per the following guidelines: Mandatory Category Representation Rule: 1 member compulsory from C1/O1 1 member compulsory from C2/O2 1 member compulsory from C3/O3 1 member compulsory from C4/O4 General Guidelines: Remaining 11 team members can be selected from any category Team will NOT earn bonus points for including women players The Team has to be Announced before 27 th January so that all Team Details can be flashed during the World Cup Awards Ceremony in Mumbai Team Selection Rules – All Other Teams

18. 18 Teams will be allowed to substitute players at the as per following guidelines: 5 players can be substituted at the end of February and the final substituted list must be submitted latest by 7 th March The substituted player can belong to any category subject to the mandatory category representation rule (on slide 15 and 16) not being violated No interchanging of players between A Teams and B Teams is allowed at the time of substitution Teams will be allowed to substitute players at the as per following guidelines: 5 players can be substituted at the end of February and the final substituted list must be submitted latest by 7 th March The substituted player can belong to any category subject to the mandatory category representation rule (on slide 15 and 16) not being violated No interchanging of players between A Teams and B Teams is allowed at the time of substitution Team Substitution

19. 19 1.We expect all regions to maintain the highest level of ethical standards while administering this competition 2.A Region cannot choose more than one code of a multiple code franchisee to be a part of one team 3.For the purposes of this competition Team A and Team B in the case of City Regions will be considered as two separate teams Rules Of The Game – Team Competition

20. 20 1.Any of the Selected Team Members cannot have Any dues upto 30 th October 2013 as of 31st January 2014 Any dues upto 31 st January 2014 as of 31 st March 2014 To be considered for any position any dues upto 31st March 2014 will need to be cleared by 30 th May 2014 2.Rules for Branding: In Super Senior & Senior Category – All Selected Team Members need to be branded as of 31 st January 2014 In Super Junior, Junior and Sub Junior Category - All Selected Team Members need to be branded as of 15 th March 2014 3.Rules for Service Tax Registration: In Super Senior & Senior Category – All Selected Team Members need to have completed ST Registration as of 31 st January 2014 In Super Junior, Junior and Sub Junior Category - All Selected Team Members need to have completed ST Registration as of 15 th March 2014 4.If any Franchisee is part of a Team and he is found to be in violation of the above norms then he will be disqualified from the Team and Individual Competition and his score will also be removed from the Team’s score with no substitution allowed Rules Of The Game – Branding, Outstanding & Service Tax for Team Competition

21. 21 Any Credit Notes issued to franchisees pertaining to the competition period will need to be sent to Mr. Alva and Surendra Ghosh for verification before it is entered in SAP If there is any discrepancy in the credit notes pertaining to any franchisee then such franchisee will be disqualified from this competition If any disqualified franchisee belongs to any Team then his score will be stricken off from the total score of the the Team before deciding the winners Credit Note Process

22. 22 Other Region Sales and Special TS Business

23. 23 All Franchisees will be allowed to do pickups from other regions provided that such sale should be at Normal TS of the pickup region or the origin TS whichever is higher All Regions to share Borderline Franchisee list by checking with Operations and to be sent to IT before 27 th January, 2014 Individual franchisee will get credit for 40% of the TS of such sales in their Individual score The pickup region Team will get 60% of the TS of such sales as the credit in their Score as Bonus Points All such consignments will be processed in the pickup region only and such sales will be disallowed if there is any deviation to this rule Other Region Sales

24. 24 Any Special Rate business which is already part of the base sales of the franchisee will be considered as part of the normal sales and will be rewarded accordingly If any new customer is signed by franchisee with special rates then for such sales the franchisee will earn 1 point for every Rs. 200 TS under special rates All special rates given during the competition period will need to come to Sanjoy Roy and Abhishek and must be pre approved along with agreement copy of the customer for whom special rates are sought If any region does not take approval for such Special Rates it will lead to disqualification and banning of the franhisee, team and concerned seniors from any award All Regions must furnish the details of all existing special rates given to franchisees before 31 st January 2014 Special Rates TS Business

25. 25 Support Team

26. 26 To help each Team to perform better the Concept of Support Team is being formalized for this World Cup. This gives an opportunity for Regional, Zonal and National Seniors to contribute to the Success of the World Cup and win Prizes. There will be three levels of Support Teams: Regional Level – This team will be responsible for the performance of the Regional Team as well as Region’s Individual franchisees and will consist of: Manager Coach/Assistant Coach Zonal Level – To monitor and enhance the performance of all teams and franchisees in the zone the 7 Zonal Heads will be playing the role of Mentors To drive the franchisee business and all the event communication the Zonal Channel Heads will be playing the role of Team Commentator & Strategist To help each Team to perform better the Concept of Support Team is being formalized for this World Cup. This gives an opportunity for Regional, Zonal and National Seniors to contribute to the Success of the World Cup and win Prizes. There will be three levels of Support Teams: Regional Level – This team will be responsible for the performance of the Regional Team as well as Region’s Individual franchisees and will consist of: Manager Coach/Assistant Coach Zonal Level – To monitor and enhance the performance of all teams and franchisees in the zone the 7 Zonal Heads will be playing the role of Mentors To drive the franchisee business and all the event communication the Zonal Channel Heads will be playing the role of Team Commentator & Strategist Concept of Support Team

27. 27 Each member of the support team will have the following Role and Responsibility in order to qualify for a Prize Assistant coach – He has to make sure all the Team Members have to cross the National Qualification target excluding Bonus points. Assistant Coach will be applicable only for Seniors and Super Seniors and will be in addition to the Coach Coach – He has to make sure all Team Members cross National Qualification target and sum total of all members national target is exceeded by at least 25% (excluding Bonus points) Manager of Senior & Super Senior Team– He has to meet the target at Coach level and also ensure at least 30% of all franchisees in the region cross the Regional Qualification Target (excluding Bonus points) Manager of Super Junior, Junior & Sub Junior– He has to meet the target at Coach level and also ensure at least 25% of all franchisees in the region cross the Regional Qualification Target (excluding Bonus points) Manager can change coach and/or assistant coach for non performance One individual can at most play two roles from amongst Manager/Coach/Assistant Coach for 2 different regions with which they are linked Each member of the support team will have the following Role and Responsibility in order to qualify for a Prize Assistant coach – He has to make sure all the Team Members have to cross the National Qualification target excluding Bonus points. Assistant Coach will be applicable only for Seniors and Super Seniors and will be in addition to the Coach Coach – He has to make sure all Team Members cross National Qualification target and sum total of all members national target is exceeded by at least 25% (excluding Bonus points) Manager of Senior & Super Senior Team– He has to meet the target at Coach level and also ensure at least 30% of all franchisees in the region cross the Regional Qualification Target (excluding Bonus points) Manager of Super Junior, Junior & Sub Junior– He has to meet the target at Coach level and also ensure at least 25% of all franchisees in the region cross the Regional Qualification Target (excluding Bonus points) Manager can change coach and/or assistant coach for non performance One individual can at most play two roles from amongst Manager/Coach/Assistant Coach for 2 different regions with which they are linked Role of Support Team

28. 28 The Zonal Channel Head will be playing the role of Team Commentator & Strategist for all the Teams in his Zone and will need to achieve the following: Have to minimum get 15% zonal franchisees to cross national target OR 20% zonal franchisees to cross regional target They have to make National Individual prize winners East Zone has to atleast contribute 10 North Zone 1,2 has to atleast contribute 10 each South Zone 1,2 has to atleast contribute 10 each West Zone has to atleast contribute 20 They also have to play the role of: Team commentator Has to convert all communication to local language Make the last franchisee in the zone aware about all the rules of the competition Handle complete propaganda of the event They will ultimately be judged on the target achievement and also on handling the communication upto the mark The Zonal Channel Head will be playing the role of Team Commentator & Strategist for all the Teams in his Zone and will need to achieve the following: Have to minimum get 15% zonal franchisees to cross national target OR 20% zonal franchisees to cross regional target They have to make National Individual prize winners East Zone has to atleast contribute 10 North Zone 1,2 has to atleast contribute 10 each South Zone 1,2 has to atleast contribute 10 each West Zone has to atleast contribute 20 They also have to play the role of: Team commentator Has to convert all communication to local language Make the last franchisee in the zone aware about all the rules of the competition Handle complete propaganda of the event They will ultimately be judged on the target achievement and also on handling the communication upto the mark Role of Support Team

29. 29 The Zonal Head will be playing the role of Mentor for all the Teams in his Zone The Different Zonal Mentors have the following targets to achieve – North Super Zone - at least 5 Teams from the super zone must be prize winners and 15% of all franchisees in zone must cross national target OR 25% of all franchisees must cross the Regional Target North Zone 1 - at least 2 Teams from the zone must be prize winners and 20% of all franchisees in zone must cross national target OR 30% of all franchisees must cross the Regional Target North Zone 2 - at least 2 Teams from the zone must be prize winners and 15% of all franchisees in zone must cross national target OR 25% of all franchisees must cross the Regional Target South Zone 1 and South Zone 2 - at least 2 Teams from the zone must be prize winners and 20% of all franchisees in zone must cross national target OR 25% of all franchisees must cross the Regional Target West Zone 1 - at least 2 Teams from the zone must be prize winners and 20% of all franchisees in zone must cross national target OR 30% of all franchisees must cross the Regional Target West Zone 2 - at least 2 Teams from the zone must be prize winners and 15% of all franchisees in zone must cross national target OR 25% of all franchisees must cross the Regional Target East Zone - at least 2 Teams from the zone must be prize winners and 15% of all franchisees in zone must cross national target OR 25% of all franchisees must cross the Regional Target The Zonal Head will be playing the role of Mentor for all the Teams in his Zone The Different Zonal Mentors have the following targets to achieve – North Super Zone - at least 5 Teams from the super zone must be prize winners and 15% of all franchisees in zone must cross national target OR 25% of all franchisees must cross the Regional Target North Zone 1 - at least 2 Teams from the zone must be prize winners and 20% of all franchisees in zone must cross national target OR 30% of all franchisees must cross the Regional Target North Zone 2 - at least 2 Teams from the zone must be prize winners and 15% of all franchisees in zone must cross national target OR 25% of all franchisees must cross the Regional Target South Zone 1 and South Zone 2 - at least 2 Teams from the zone must be prize winners and 20% of all franchisees in zone must cross national target OR 25% of all franchisees must cross the Regional Target West Zone 1 - at least 2 Teams from the zone must be prize winners and 20% of all franchisees in zone must cross national target OR 30% of all franchisees must cross the Regional Target West Zone 2 - at least 2 Teams from the zone must be prize winners and 15% of all franchisees in zone must cross national target OR 25% of all franchisees must cross the Regional Target East Zone - at least 2 Teams from the zone must be prize winners and 15% of all franchisees in zone must cross national target OR 25% of all franchisees must cross the Regional Target Role of Support Team

30. 30 1.If as a Company we cross last year’s total World Cup TS Sales by 30% or higher then: All RM and above members of the support team including functional heads and ZCMs (total not more than 40) will qualify for a foreign trip of the level of HK/Dubai/Singapore/Thailand All Coach/Assistant Coach level members who achieve their target will qualify for a foreign trip of the level of Sri Lanka/Maldives 2.If as a Company we cross last year’s total World Cup TS Sales between 25 and 30% then: All RM and above members of the support team including functional heads and ZCMs (total not more than 40) will qualify for a foreign trip of the level of Sri Lanka/Maldives All Coach/Assistant Coach level members who achieve their target will qualify for a trip of the level of Goa 3.In case any of the above Company Targets are reached and if any Mentor OR Managers reaches their target then they will be allowed to take one additional member of their family on the foreign trip. However if they reach their target and Company does not then they alone will be allowed to go for the foreign trip 4.If any Mentor OR Managers who are leading 2 or more teams are able to exceed the minimum no. of prize winning regions by even 1 number OR achieve the target for more than one Team then they will be allowed to take one additional member of their family on a foreign trip for every additional Team they add to their achievement 5.In case any of the above Company Targets are reached and if any Coaches/Assistant Coaches/Team Commentators reaches their target then they will be allowed to take one additional member of their family on the trip. However if they reach their target and Company does not then they alone will be allowed to go for the Goa trip 1.If as a Company we cross last year’s total World Cup TS Sales by 30% or higher then: All RM and above members of the support team including functional heads and ZCMs (total not more than 40) will qualify for a foreign trip of the level of HK/Dubai/Singapore/Thailand All Coach/Assistant Coach level members who achieve their target will qualify for a foreign trip of the level of Sri Lanka/Maldives 2.If as a Company we cross last year’s total World Cup TS Sales between 25 and 30% then: All RM and above members of the support team including functional heads and ZCMs (total not more than 40) will qualify for a foreign trip of the level of Sri Lanka/Maldives All Coach/Assistant Coach level members who achieve their target will qualify for a trip of the level of Goa 3.In case any of the above Company Targets are reached and if any Mentor OR Managers reaches their target then they will be allowed to take one additional member of their family on the foreign trip. However if they reach their target and Company does not then they alone will be allowed to go for the foreign trip 4.If any Mentor OR Managers who are leading 2 or more teams are able to exceed the minimum no. of prize winning regions by even 1 number OR achieve the target for more than one Team then they will be allowed to take one additional member of their family on a foreign trip for every additional Team they add to their achievement 5.In case any of the above Company Targets are reached and if any Coaches/Assistant Coaches/Team Commentators reaches their target then they will be allowed to take one additional member of their family on the trip. However if they reach their target and Company does not then they alone will be allowed to go for the Goa trip Prizes for Support Team

31. 31 Extra Bonus Points

32. 32 Both for the Individual Competition and Team Competition Extras will be applicable for getting Bonus Points Certain Bonus Points are applicable only to Individual Competition and certain Bonus Points are applicable only to Team Competition and few are applicable to both For Teams of the same Region which are split into A and B the Bonus Points accrued on account of all franchisees of that region will accrue equally to both the teams except for the team members of the other team of the same region The score of the team will be a sum of the Basic points of the Team Member Franchisees and the Team’s Bonus Points To focus and encourage specific aspects of the business the following “Extra”s have been created which will be added to the Basic Score to decide the Final Performance: Branding International Business GEC Risk Surcharge Office Collect Ops Performance Both for the Individual Competition and Team Competition Extras will be applicable for getting Bonus Points Certain Bonus Points are applicable only to Individual Competition and certain Bonus Points are applicable only to Team Competition and few are applicable to both For Teams of the same Region which are split into A and B the Bonus Points accrued on account of all franchisees of that region will accrue equally to both the teams except for the team members of the other team of the same region The score of the team will be a sum of the Basic points of the Team Member Franchisees and the Team’s Bonus Points To focus and encourage specific aspects of the business the following “Extra”s have been created which will be added to the Basic Score to decide the Final Performance: Branding International Business GEC Risk Surcharge Office Collect Ops Performance Extras

33. 33 Branding Extras – Basic Points Format Sl. No.City CategoryMinimum Star Rating 1A3 2B3 3C2 Branding Extras : The franchisee required to achieve the minimum branding rating as shown in the table above as per their city category. The franchisee will earn 25,35,50,80 and 150 branding points respectively for 2,3,4,5 and 7 star rating. The Basic Points for Branding will continue to be as follows as applicable since last year:

34. Extras – Branding for Team Competition As declared earlier this year Regions have accumulated Branding Points and Bonus on the same for having done branding throughout this Financial Year Branding Points will also be available for Rebranding and the Bonus will be calculated as difference between old branding points and new branding points For Branding and Rebranding Extra Bonus will be available to the Teams as per the following format: As declared earlier this year Regions have accumulated Branding Points and Bonus on the same for having done branding throughout this Financial Year Branding Points will also be available for Rebranding and the Bonus will be calculated as difference between old branding points and new branding points For Branding and Rebranding Extra Bonus will be available to the Teams as per the following format: SR NO PERIOD ( QUARTER) EXTRA POINT ( % age of bonus points that will be earned by region over and above Extras ) Example of 5 star branding in each Qtr Extras + % age bonus on extras 1Q175%80 points80+60 = 140 2Q250%80 points80+40 = 120 3Q330%80 points80+24 = 104 4Q420%80 points80+16 =96

35. 35 Risk Surcharge: Protecting the value of consignments against any potential damage or loss is a very important issue for us and hence we have always insisted on the collection of risk surcharge to protect the company and the customer Hence to encourage this during the World Cup we are including Risk Surcharge as a Bonus this year as well Bonus Points System: Individual Competition: For every Rs. 50 paid as Risk Surcharge by the Franchisee he will earn 1 Point extra as Bonus Team Competition: Each Team will earn extra one point against every Rs 50/- paid as Risk Surcharge by all franchisees of that region Risk Surcharge Bonus Points

36. 36 Office Collect: Office Collect is our Dream Product to make all of India serviceable through premium product and can revolutionize the Express Industry Hence to encourage this during the World Cup we are including Office Collect as a Bonus Bonus Points System: Individual Competition: For every Rs. 50 of Office Collect Booking the Franchisee will earn 1 Point extra as Bonus Team Competition: Each Team will earn extra 1 point against every Rs. 50/- TS of Office Collect booking by all franchisees of that region DTDC Office Collect Bonus Points

37. 37 GEC : GEC is the game changing product that was introduced last year which has created a huge potential of growth for all our franchises. This product with its volume can help franchisees get an edge in the competition Hence we will be giving bonus points for GEC this year as well Bonus Points System: Individual Competition: Each Franchisee will earn extra 1 point against every Rs 100/- TS in GEC for Within Region/ Within Zone booking Each Franchisee will earn extra 1 point against every Rs 50/- TS in GEC for Outside Zone booking Team Competition: Each Team will earn extra 1 point against every Rs 100/- TS in GEC by all franchisees of that region which pertains to Within Region/Zone booking Each Team will earn extra 1 point against every Rs 50/- TS in GEC by all franchisees of that region which pertains to Outside Zone booking DTDC GEC Bonus Points

38. 38 DTDC International: This year thanks to all the development that has happened for DTDC globally, we have tried to focus on growing our International Sales. Coupled with our International Expansions this is the right time for us to expand this vertical To give a final thrust to International business in this quarter we are including International Bonus Points Bonus Points System: Individual Competition: For City Franchisee (C1 to C6) - Every franchisee will earn 1 Bonus Point for every Rs. 250 International Express TS and 1 Bonus Point for every Rs. 1000 International Freight TS once he crosses a minimum International TS of 5000 during the competition period For O/s Franchisee (O1 to O5) - Every franchisee will earn 1 Bonus Point for every Rs. 250 International Express TS and 1 Bonus Point for every Rs. 1000 International Freight TS once he crosses a minimum International TS of 5000 during the competition period Team Competition: The team will gain one extra point for every Rs.500 International sales in DP & CP added over and above Aug- Sep-Oct 2013 average For Both Team and Individual Competition DNIL sales will be considered provided that the lead was generated and closed for a franchisee. For this manual data will be provided by the DNIL Team which will get audited by Corporate Team "In case of DNIL, For both Team and Individual competition, Maximum of 500 point will be considered from a single transaction". DTDC International Bonus Points

39. 39 This ultimate aim of the Team competition this year is to ensure that the regions focus not only on the growth of the 15 Franchisees in the Team but mainly on all the other franchisees in the region Hence we are giving extra bonus points for those regions who will be driving their AMs/BMs to ensure all franchisees cross their Regional and National Target Bonus Points System: These Bonus points are applicable only for the Team Competition For every franchisee in the region that crosses the Regional Target the region will earn Extra 10 points For every franchisee in the region that crosses the National Target the region will earn Additional 10 more points (which means maximum of 20 points) Individual Franchisee Growth Bonus Points

40. 40 Operations being our backbone, we cannot have a competition like the World Cup without giving due focus and importance to our service levels. This is all the more important this year because 2014 has been declared as the “Year of Service” and we have begun “PEP 2 nd Revolution” This focus needs to be there both at the level of Individual franchisees as well as Regional Operations Teams and thus this year we will be giving Bonus Points for service performance at both levels Ops Performance Bonus Points

41. 41 Individual Franchisee Competition: Every franchisee will be judged for his same day delivery and updation for Lite and PEP with a reward and penalty points system The same parameters as those which were used last year will continue this year as well For Every Franchisee, the following is the Delivery Target (FDM vs Same Day Delivery) For PLUS Consignments - 93% For Priority Next Day (ND) - 90% For Lite (DOX + NDOX) - 80% Ops Performance Bonus Points – Individual 1/2

42. 42 Individual Franchisee Competition: If Performance is less than the Target: For Every Percentage Short in PLUS, 1% will be deducted from the Total Points earned (in the WC Competition). For Every Percentage Short in Priority ND, 1% will be deducted from the Total Points earned (in the WC Competition). For Every Percentage Short in LITE (DOX + NDOX), 0.5% will be deducted from the Total Points earned. If Performance is above the Target: For Every Percentage Short in PLUS, 2% will be added to the Total Points earned (in the WC Competition). For Every Percentage Short in Priority ND, 2% will be added to the Total Points earned (in the WC Competition). For Every Percentage Short in LITE (DOX + NDOX), 1% will be added to the Total Points earned. Ops Performance Bonus Points – Individual 2/2

43. 43 Team Competition: This year all teams will get to win Ops Bonus points based on three different KPIs: BSPC – Same Day Updation Inscan vs Delivery Booking vs Delivery The parameters for the above are explained in the subsequent slides Ops Performance Bonus Points - Team

44. 44 BSPC – Same Day Updation: Based on the Same Day Updation % of all incoming shipments at each destination region a benchmark for minimum achievement has been set for different regions: 85% for North Delhi, South Delhi, Mumbai-1 and Mumbai-2 82% for Bangalore, Kolkata, Chennai and Hyderabad 80% for all other Regions Points Calculation: At the end of Mar’14, for every 1% increment in the Same Day Updation % or part thereof 500 points will be allotted to the region and for every 1% decrement or part thereof 500 points will be deducted from the respective region Example: If BSPC Target for NDL is 85% and if NDL achieves 87%, it means there has been an increment of 2%. So a bonus of 1000 points (2*500) will be added to NDL’s WC points. Similarly if SDL achieves, say 80%, means it is below Target by 5%. So 2500 points (-5*500) will be deducted from SDL’s WC points. Ops Performance Team Bonus Points - BSPC

45. 45 Inscan vs Same Day Delivery Performance: Based on the Inscan vs Delivery % of different products at destination, a target has been set for each product category which the region must cross Along with this a weightage has been given for each product category based on which the final weighted average Inscan vs Delivery Performance % of each region will be determined The table below explains the breakup: Ops Performance Team Bonus Points – Inscan vs Same Day Performance 1/2 PRODUCTTARGETWEIGHTAGE LITE80%15% NDX75%10% PTP+PLUS+BLUE+G REEN 90%25% PRIORITY75%15% PEC90%10% COD50%25%

46. 46 Points Calculation: Bonus points will be allotted only for every percentage increment on the product specified target. Points Allotted = Every percentage increment * weightage * 2000 Total Points= Sum Total of Weighted Average Points earned from each product However, there will be no penalties in case performance has been below respective targets. Example: Inscan Vs Same day Delivery Target for Priority is 75% and the Weightage given is 15%. If a region achieves 80% in Priority means there has been an increment of 5% on the given Target. Therefore Points allotted = 5 (Increment above target)*15%(weightage) * 2000 = 1500 points The below table shows the complete sample calculation for Gurgaon Region: Ops Performance Team Bonus Points – Inscan vs Same Day Performance 2/2 GURGAON PRODUCTSSAME DAY %TARGETINC/DECWEIGHTAGECALCULATIONPOINTS LITE78.79%80.00%0.00%15.00% 0*15%*2000 0.00 NDX71.67%75.00%0.00%10.00% 0*10%*2000 0.00 PEP94.49%90.00%4.49%25.00% 4.49*25%*2000 2246.08 PRI80.37%75.00%5.37%15.00% 5.37*15%*2000 1610.77 PEC82.98%90.00%0.00%10.00% 0*10%*2000 0.00 COD32.06%50.00%0.00%25.00% 0*25%*2000 0.00 TOTAL WEIGHTED AVG POINTS 3856.85

47. 47 Booking vs Delivery Performance – For Origin & Destination : For the first time in this World Cup we want to give Bonus points for Booking vs Delivery % which is the ultimate measure of the Service Level of the Company The aim is to reward both the origin and the destination for crossing the minimum benchmark of Booking vs Delivery % expected Bonus points will be allotted for every % increment on the Origin- Destination combination specified target which will be given to both the origin and the destination for every pair of origin and destination and then the average will be taken for the 18 pairs that are possible for a given region. For Booking Vs Delivery Performance, targets have been set as per below table: Ops Performance Team Bonus Points – Booking vs Delivery Performance 1/2 ORIGINDESTINATIONTARGET Senior 85% SeniorJunior / Sub-Junior75% Junior / Sub-Junior 70% Junior / Sub-JuniorSenior80%

48. 48 Points Calculation: Booking Vs Delivery Performance is calculated for only PEP i.e. Products which have their lanes defined / have a definite TAT. It is the percentage of consignments which were delivered within their respective TAT between Origin & final Destination. Total Points = (Destination Summation of all the percentage increments - Inter Region) + (Origin Summation of all the percentage increments - Inter Region) The total point is then divided by 18 (no. of regions) for Average. The Average figure is then multiplied by 2000 point to arrive at the final Points in Booking Vs Delivery However this time there will be no penalties in case performance has been below respective targets. Ops Performance Team Bonus Points – Booking vs Delivery Performance 2/2

49. 49 Total OPS Bonus Points for WC-IV will be: Sum of BSPC Points + Inscan Vs Same Day Delivery Points + Booking Vs Delivery Points The points as per above formula will be calculated for both February and March 2014 separately and added The maximum Ops bonus points that a region can carry forward to their World Cup Score will be capped at 10000 on the positive side and -5000 on the negative side If 2 or more World Cup Teams are combined and participating as 1 team in Ops Competition then the points earned will be given equally to all the World Cup Teams that form that Ops Competition Team. The methodology for all Ops Bonus points calculations is explained with actual December 2013 data in the Excel and Word document attached Ops Performance Bonus Points – Team

50. 50 CategoryPrizeCash RewardNo of Certificate / Trophy Super Seniors WinnersY15 Runners UpY15 Seniors WinnersY15 1 st Runner UpY15 2 nd Runner UpY15 Super Junior WinnersY15 1 st Runners Up Y15 2 nd Runners Up Y15 Juniors WinnersY15 1 st Runners Up Y15 2 nd Runners Up Y15 Sub-Juniors WinnersY15 1 st Runners Up Y15 2 nd Runners Up Y15 Team Competition Awards and Rewards

51. 51 Team Competition Awards – Consolation Prize If any Team placed 4 th from any Group other than Super Senior can beat the Total Points of any 3 rd placed or higher Team from any of the Groups which are higher to them then such Team will qualify for a Consolation Prize Consolation Prize Winner Teams will be considered for the Performance of Mentors and Managers

52. 52 Awards and Rewards

53. 53 Thank You.