1. 2006 vs. 2009

2. 220-601 Domain% of Exam 1.0 Personal Computer Components 21% 2.0 Laptop and Portable Devices 11% 3.0 Operating Systems 21% 4.0 Printers and Scanners 9% 5.0 Networks 12% 6.0 Security 11% 7.0 Safety and Environmental Issues 10% 8.0 Communication and Professionalism 5% Total 100% 220-701 Domain% of Exam 1.0 Hardware 27% 2.0 Troubleshooting, Repair & Maintenance 20% 3.0 Operating System and Software 20% 4.0 Networking 15% 5.0 Security 8% 6.0 Operational Procedure 10% Total 100%

3.  Solid state storage.  Blu-Ray optical disks.  eSATA  Processor sockets.  Processor ID, # of cores, 32 vs. 64 bit.  Biometrics.  Touch screen, KVM, resolution & refresh.  Cellular WAN.

4.  Given a scenario, explain the troubleshooting theory.  Given a scenario, explain and interpret common hardware and operating system symptoms and their causes.  Given a scenario, determine the troubleshooting methods and tools for printers.  Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method.  Given a scenario, integrate common preventative maintenance techniques

5. 220-601  Windows 2000, Windows XP.  General discussion of system utilities.  General discussion of disk file systems and traits.  Diagnostic procedures and trouble shooting techniques. 220-701  Windows 2000, Windows XP, Windows Vista.  Detailed discussion of expanded system utility list.  Detailed description of file systems, their use and management.  Data migration and system recovery tools and procedures.

6.  Increased detail of media types including termination and installations.  Major use of scenario type questions to show understanding of protocol use.  Discussion of wireless setup including MAC filtering and DHCP settings.

7.  New technologies and techniques.  More situational and scenario questions.  Less changes in content than most objectives.

8.  More focus on causes of safety issues and environmental situations.  Physical safety scenarios (lifting, heat, etc.)  Cable management and tripping hazards.  ESD, EMI & RFI.

9.  Positive attitude.  Cultural sensitivity.  Personal distractions.  Time management.

10. 220-702

11.  Hardware  Operating Systems  Networking  Security

12.  Details and comparison of RAID levels.  Capture cards (TV & video).  Media readers.  Specialty testers (power supply, cable, etc.).

13.  Expanded CLI utilities and their use.  OS version differences in directory structures including system file locations.  Aero settings.  UAC

14.  TCP/IP settings.  Proxy settings.  Router/Access Point configuration.  Consumer VoIP.  Basic firewall configuation.

15.  BIOS security.  Vista User Access Control (UAC).  User and Group security.  Permission propagation.  Education of users.

16. BR0-003

17.  Same objectives as 220-701.  Single test over new material.  End of lifetime cert.

18. Q & A