1. Annual Homeless Assessment Report (AHAR) 2010

2. What data will be included in the 2010 AHAR? October 1, 2009 – September 30, 2010 Seattle and King County ◦Emergency Shelter - Individuals ◦Emergency Shelter - Families ◦Transitional Housing - Individuals ◦Transitional Housing - Families ◦Permanent Supportive Housing - Individuals ◦Permanent Supportive Housing - Families

3. What can I expect? Monthly data quality assessments from Safe Harbors (starting this month) Technical assistance including site visits from Safe Harbors staff if needed Regular communication from Safe Harbors staff regarding AHAR updates & deadlines Report drafts ◦November 15: First draft due ◦December 15: Final draft due

4. Universal data elements: HUD authorized data elements found in Central Intake (name, DOB, gender…) Program specific data elements: Found in Program Entry and Exit Client service data: Data reported on each service a client receives including date and type of service De-duplicated data: Data that only counts each person in HMIS once HIC: List of the housing inventory in King County for each housing type that was created by the County (now in HMIS)

6. Safe Harbors Help Desk Based upon the feedback from our last Partner’s Meeting, we are working toward updating our Help Desk services. Please contact us in the following ways: ◦Phone: (206) 386-0030 ◦Email: SafeHarborsHMISHelp@seattle.govSafeHarborsHMISHelp@seattle.gov ◦Website: http://www.safeharbors.org/http://www.safeharbors.org/ 4/13/20106Partner's Meeting

7. Safe Harbors Help Desk Service Objectives ◦Provide rapid feedback to User questions. ◦Create a knowledge base for Frequently Asked Questions (FAQ). ◦Identify new or additional Training and Support needs. ◦Assist customers with issues specific to Safe Harbors HMIS policies and procedures

8. Safe Harbors Help Desk Our Customer Service Statement The Safe Harbors Help Desk Support Team is committed to delivering effective customer service by: ◦Striving to ensure customer satisfaction ◦Responding to customer requests for support within published time frames ◦Interacting with the community in a respectful and courteous manner ◦Listen and provide feedback to the interests, concerns, and suggestions that are voiced by our customers

9. Safe Harbors Help Desk What to Expect ◦Acknowledgement email of your Help Desk Request with a Ticket Number ◦Acknowledgement of Progress or Closure ◦Link to Survey – Used to gauge your satisfaction and identify areas for improvement

10. Safe Harbors Help Desk Things to remember: ◦One Training session may not be enough  Targeted and Customized Training is available  Call and sign up for additional sessions (http://www.safeharbors.org/)http://www.safeharbors.org/ ◦Your single points of contact are Email and Help line (Phone)  Provide your contact information  Description of your request or issue  Importance or level of impact (Can you do your work)