1. WELCOME to STScI October 2007 Our Goal – Enable a smooth transition to STScI

2. New Employee Orientation on Computer Resources IT Policies and Security – John Kaylor Computer Support Help Desk – Val Ausherman Web and A/V Services – Steve Dignan General Information – John Kaylor Questions

3. Policies and Security Unacceptable items on Institute Equipment Inappropriate material File sharing software Web servers Disabled virus protection Non-STScI equipment on internal network http://www.stsci.edu/institute/itsd/policies

4. Policies and Security NASA IT Security Training http://www.stsci.edu/institute/itsd/it_security - Do not try to fix your own machine -

5. Computer Support Help Desk Contact: –Send Email to support@stsci.edusupport@stsci.edu Not help@stsci.eduhelp@stsci.edu –Call ext 4400 –Visit us in room 330 –Http://www.stsci.edu/institute/itsdHttp://www.stsci.edu/institute/itsd

6. Web and A/V Services

7. Web Services Individual Homepages Collaboration Tools (wikis, bulletin boards, blogs, etc.) http://www.stsci.edu/institute/itsd/collaboration Web Proxy Server https://ltdaccess.stsci.edu Site Development, Maintenance, Support and Training http://www.stsci.edu/institute/itsd/web

8. A/V Services Webcasting/Streaming –Live and after the fact event streaming: http://www.stsci.edu/institute/itsd/information/streaming –Presentation tips, guidelines, templates, etc.: (found in the "Getting Started" box in RHN of above site) Building your ppt (fonts, text-size, colors) to optimize video quality Public speaking tips and presentation dry-runs –Hardware support for real-time events

9. A/V Services (cont’d) Video Conferencing http://www.stsci.edu/institute/itsd/information/VideoConferencing –High-end facilities in 2 separate conference rooms to conduct up to 4-point video conferencing –Project currently underway to solidify STScI policy and supported configurations for desktop video conferencing Teleconferencing Note: Support for both video and teleconferencing provided via email to support@stsci.edu.support@stsci.edu

10. General Information Backups - http://www.stsci.edu/institute/itsd/networks/backups http://www.stsci.edu/institute/itsd/networks/backups Email Discussion Groups: - http://www-int.stsci.edu/cpt/software/mhonarc/ http://www-int.stsci.edu/cpt/software/mhonarc/ To view your Help Desk tickets: - http://www.stsci.edu/institute/itds/ARSystemhttp://www.stsci.edu/institute/itds/ARSystem Public Workstations, tape drives - http://www.stsci.edu/institute/itsd/hardware/desktop/publicwrkstn http://www.stsci.edu/institute/itsd/hardware/desktop/publicwrkstn

11. General Information Webmail – spam filtering, white & black lists: - http://www.stsci.edu/institute/itsd/software/Mirapoint/Mirapoint_Webmail http://www.stsci.edu/institute/itsd/software/Mirapoint/Mirapoint_Webmail Visitor Network: - http://www.stsci.edu/institute/itsd/networks/visitorNetworkConnect http://www.stsci.edu/institute/itsd/networks/visitorNetworkConnect Wireless Network: - http://www.stsci.edu/institute/itsd/networks/wireless http://www.stsci.edu/institute/itsd/networks/wireless Remote Connections – Dial-in, VPN - http://www.stsci.edu/institute/itsd/networks/dialin http://www.stsci.edu/institute/itsd/networks/dialin -http://www.stsci.edu/institute/itsd/it_security/vpnintrohttp://www.stsci.edu/institute/itsd/it_security/vpnintro

12. General Information ITSD Services Ordering equipment - http://www.stsci.edu/institute/itsd/hardware/purchasing http://www.stsci.edu/institute/itsd/hardware/purchasing Computer Supplies ITSD Tech Updates Every 2 mths in the Auditorium at 12:00 noon

13. QUESTIONS Later: Questions can be sent to: support@stsci.edusupport@stsci.edu