1. Common ICT Capability Government Services
Managing the Data Flood

2. Agenda A bit about me Common Capabilities - Opinion
The Future (is now) – The coming Data Flood
How Common Capabilities can support that direction
Questions

3. Isis Group
Small company that is focussed on transformational change of business and ICT
Primary work is currently moving government agencies (mostly) to take up Cloud (in various forms), through Common Capabilities (mostly), and implementing Service Management to support those new technologies
A bit about me:
Twenty Five years in the industry
Freelance writing and blogging for about the same (various publications, currently National Business Review and CIO.com amongst others)
Author of two books “How to migrate your ICT services to Cloud” and “Wellington as a Smart City”
Have worked with and researched Common Capability for some time, these are my personal views and opinion

4. Common Capabilities Fit in a world of Government Services
Designed to encourage government agencies to share services, save money, and support better Public Service
Generally managed by the Department of Internal Affairs (DIA) and consist of sixteen individual services
Not to be confused with All of Government services
Is a mixture of products, services, directives, and can be confusing
Some are “mandated” some are not
Some are very well constructed and some are not

5. Common Capability List
Common Web Platform
Large Account Reseller
Common Web Services
Microsoft Licensing Framework
Confirmation Service
Office Productivity as a Service (OPaaS)
Desktop as a Service (DaaS)
One.Govt
Enterprise Content Management
RealMe Login
ICT Security and Related Services Panel
RealMe Verified Account Service
Infrastructure as a Service (IaaS) SE
IT Managed Services (ITMS)
Shared Workspace

6. Common Capability - Grouping
Licensing: Microsoft, Large Account Reseller
Telecommunications: One.Govt
Security: ICT Security Panel, RealMe, SE
Cloud: Infrastructure, Desktop, and Office Productivity
Web Tools: Common Web Platform and Common Web Services
Information Management: Enterprise Content Management
Open Data: Confirmation Service

7. Licensing
Allows government to save money through bulk purchasing by joining contracts such as Microsoft agreement
Positive: Saves money and time
Caution: None
Mandated: No

8. Telecommunications
One.Govt is a service that can take care of network services along with related capabilities
Delivered by: Dimension Data (single provider)
Positive: One stop shop for telecommunications
Negative: Cost and likely to be replaced (TaaS RFI) so future uncertain
Mandated: Yes (but shouldn’t be)

9. Security A cluster of services that support increased security
Delivered by: multiple providers
Positive: Less of a need for RFP process
Negative: None
Mandated: Yes

10. Cloud: Infrastructure as a Service (IaaS)
Provides a virtualised environment along with disc storage that is similar to Cloud
Delivered by: IBM, Datacom, and Revera (Gen-I)
Positive: Cost (usually), provides foundation for wider Cloud adoption, flexibility, risk avoidance, pay for what you use
Negative: Cost compared to international (soon to be national) IaaS, short life (will be replaced by other Cloud services), not quite as flexible as international IaaS
Mandated: Yes

11. Cloud: Desktop as a Service (DaaS)
Delivers a virtual desktop based on your current organisation that can be accessed anywhere, anytime, securely, on any device, and includes wrapper services such as Service Desk
Delivered by: Datacom, Dimension Data, Fujistu, Telecom (Revera & Gen-I)
Positive: Allows for Mobile Worker and BYOD, pay for what you use, very cost competitive (even against international services)
Negative: None
Mandated: No

12. Cloud: Office Productivity (OPaaS)
Is effectively Microsoft 365 for government including , calendaring, and some other services
Delivered by: Datacom
Positive: Subsequent phases might deliver something of value
Negative: Too late, very difficult to deploy (integration), has been pipped at the post by Desktop as a Service
Mandated: No

13. Web Tools: Common Web Platform and Common Web Services
Provides a set of web platform and other web services
Delivered by: SilverStripe (platform), other services by multiple parties
Positive: Provides a comprehensive set of services for web
Negative: Single provider
Mandated: No

14. Information Management: Enterprise Content Management
Enterprise content management service
Delivered by: Intergen, OpenText, TEAM Informatics
Positive: Three enterprise class ECMS to choose from
Negative: Did not include the one ECMS that is already implemented in a third of government, is very new (some teething issues)
Mandated: No

15. Open Data: Confirmation Service
Confirms customer identity data against passports, births and citizenship databases as well as a deaths check
Delivered by: Data Access Platform
Positive: Better identity management
Negative: None
Mandated: No

16. Guidance on Choosing Common Capabilities
It is absolutely critical that you document and agree your requirements prior to engaging with Common Capabilities
Sector strategy
Business strategy
ICT strategy
Functional Requirements
Non-functional Requirements
Mandate to use
Talk to others who are in the process of deploying or have deployed for lessons learned
Integration and Service Management are critical
Establish Governance and Risk & Assurance Early (see DIA guidelines)

17. Summary: General Opinion on Common Capabilities
Positive
Encourages agencies to work together collaboratively
Encourages agencies to keep technology up to date with appropriate investment
Some services (DaaS) are excellent
Negative
Mandates work negatively, we don’t like to be told what to do
The “product” approach is risky versus a guidance approach
The misconception that Common Capability can cater for everything (it can for 15% - 20%)
Some services are redundant already, or if not, will be soon

18. The Future: The Data Flood is coming

19. Driver - Big Data
Big data is a blanket term for any collection of data sets so large and complex that it becomes difficult to process using on-hand data management tools or traditional data processing applications. – Wikipedia
As we move to more of an online world (smart phones), the amount of data we capture increases exponentially
Our customers want to interact with us on a digital platform, not a face to face platform (it’s too slow)
The requirement then is that we collect increasing amounts of data that must be turned into real-time information that is accessible anytime, anywhere, on any device

20. Driver - Open Data
Open Government Information and Data Work Programme (DIA):
make non-personal government-held data and information more widely available and discoverable, easily usable and compliant with open government data principles within the NZ legal context; and
facilitate agencies’ release of the non-personal government-held data and information that people, communities, and businesses want to use and re-use.
Data must be shared be default where it can be (privacy)
That data must be robust and always available
The requirement is then for us to make available (non-attributable) data anytime, anywhere, in a robust fashion for other’s to consume

21. Driver - Smart (sensing) Cities
Globally, residents are demanding Smart Cities driven by information that is extracted from the Flood of Data
The Internet of Things describes the new environment that will collect data and relay back information to residents
Local government is at the heart of this movement and must adapt to this new model or face irrelevance as it is built around them
It is not for local government to buy, build, or create these services, it is for local government to make data and information available to feed them while extracting value for future planning
Miramar Hackathon example
It’s here now

22. Smart (sensing) Cities - Examples
Sensors everywhere; personal smartphones, cars, buses, cameras, road side counters, water systems, air quality, sewage systems, weather, bicycles, taxis, and more
Real-time public transport (and taxi) information including arrival time, congestion, number of people on the service, and other information
Traffic management and analysis in order to decrease congestion and ease flows (Artificial Intelligence already operating in this area overseas)
Free wireless
Fault logging (and things like pothole management)
Artificial Intelligence controlled irrigation
Digital collaboration in all things controlled by the city including redefining the consultation process between local bodies and residents

23. Recap: What we know so far
We have access to a number of Common Capabilities that may or may not suit our purposes
We have a Flood of data coming at us today that will only increase as sensors
We have requirements from Government to make that data open where we can for others to reuse
Citizens demand increased information from us and digital interaction

24. The Challenge
Local government is responsible for managing the data and resulting information to meet these requirements.
The Data Flood pours into local body at an increasing rate however, not all data needs to be kept. The value of data in this context is largely determined by time. The vast proportion only has value for minutes, if hours.
That data has to be processed into information, not necessarily by local government, and made available to the organisation (longer) and the world (shorter).
We must engage the ICT community to build the applications based on data and information we make available.
This requires a very strong strategy, discussion amongst local bodies, and then a plan to deliver.

25. Common Capabilities: Managing the Data Flood
We know that not all Common Capabilities will provide for all of our requirements, however, most will either:
Help us manage the Data Flood
Help us Open Data
Help us as an organisation
If we revisit the Common Capabilities with those in mind, we see a different view

26. Licensing
Allows government to save money through bulk purchasing by joining contracts such as Microsoft agreement
This is about saving money, so is positive for the organisation itself, however as a strategy adds little value

27. Telecommunications
One.Govt is a service that can take care of network services along with related capabilities
As the amount of data increases the network becomes more critical and more specialised
When we want our residents in interact with us digitally, we must ensure that the network is a very resilient, very supportable, very highly available services because otherwise we will lose their confidence and spend a large amount of money supporting it
As we move more to Mobile Worker, the network becomes increasingly important

28. Security A cluster of services that support increased security
Warning: Do not mistake security for privacy
Privacy is the set of requirements that the business has for data and information
Security is the set of tools that meet those requirements that are generally delivered by ICT
The Security Common Capability provides access to a very wide group of professionals who can help you

29. Cloud: Infrastructure as a Service (IaaS)
Provides a virtualised environment along with disc storage that is similar to Cloud
As the growth of data is exponential, more and more storage is required
The IaaS service (whether Common Capability or delivered by a global Cloud Provider, i.e. Amazon) allows for you to grow that storage rapidly and pay for what you consume
The IaaS service allows for different tiers of storage at different costs. For example, information that must be delivered in real-time is stored on more expensive disc where archival data can be stored on slower disc
The IaaS can be made public so anyone can access the data (think DropBox on steroids)
Note: Datacom and Revera are in the process of bringing Amazon archival disc into their product set

30. Cloud: Desktop as a Service (DaaS)
Delivers a virtual desktop based on your current organisation that can be accessed anywhere, anytime, securely, on any device, and includes wrapper services such as Service Desk
Allows you to unlock Mobile Worker and also BYOD
Allows you to give secure access to external customers
Provides the foundation, potentially, for Application Virtualisation (your own App Store)

31. Cloud: Office Productivity (OPaaS)
Is effectively Microsoft 365 for government including , calendaring, and some other services
Has been effectively replaced by Desktop as a Service
Keep a watching brief, other services are planned in the future

32. Web Tools: Common Web Platform and Common Web Services
Provides a set of web platform and other web services
Has clear value in an increasingly online world

33. Information Management: Enterprise Content Management
Enterprise content management service
Potentially ok for internal use, however, noting that data is becoming more open, you should check to see how services can scale. I.e. Can they deal with several thousand residents logging in to use it and what would that cost?
Consider other Software as a Service (SaaS) ECM’s for external use

34. Open Data: Confirmation Service
Confirms customer identity data against passports, births and citizenship databases as well as a deaths check
Will have applications in the area of identity

35. Final Thoughts & Advice
The Data Flood is coming and local government will be at the forefront of it
Residents demand data be made open
Common Capabilities can be utilised as tools to support your wider strategy to manage this, however you will require supplemental tools to assist
Ignore the “mandate” – Either the service is of value to you, or it is not
Talk to others
Spend time with DIA to understand the service available
Setup the following alerts on Google News:
Smart City
Internet of Things

36. Questions You can find me at: ian@isisgroup.co.nz www.isisgroup.co.nz