1. The “Spill-Over” Effect of E-Learning Claudine SchWeber, Ph.D. Office of Distance Education and Lifelong Learning cschweber@umuc.edu www.umuc.edu/distance/odell/ Tel Aviv University, Israel, February 2002 Fulbright Senior Specialist Program

2. The “Spill-Over” Effect Online Services initially provided for distance faculty and students, now required for everyone.

3. Services that support teaching and learning Administrative support Assessing costs Linking quality and cost Planning for the immediate future ISSUES The “irreversible transformation of higher education”

4. Supporting Teaching and Learning Library resources Course materials 24/7 IT Support Instructional design support Advisement Online Access to Faculty

5. Administrative Support Application Registration/drop-add –long term class schedules Grade Reports Book purchases Tuition Robust IT infrastructure –high % “up” time –24/7HELP - telephone (synchronous); online (asynchronous) –Problem solutions needed quickly

6. Examples (1) UMUC offers over 100 databases-free to students, faculty worldwide E-reserves in the online class 24/7 librarian help Required library resources course/tutorial for all students and new faculty Faculty workshops online: plagiarism detection; use of resources, developing interaction Faculty resources and plagiarism guides www.umuc.edu/library/faculty.html Library and Information Resources

7. Examples (2) Instructional design and IT support (ex., LTAs or simulations) Training about teaching online Workshops Mentors Course Updating Discipline focus For 3 models: –Online –F2F and Online Enhanced –Web-Integrated Faculty Development

8. Administrative Support Text purchases –Online: contract with a company –Onsite: bookstore Articles, reports, etc –Databases –In the online classes Reserve reading (with copyright permission obtained) Webliography Example (1): Books, Articles

9. Cost Issues Is the cost for online education distinguishable from the cost of higher education? Prioritizing and allocating funds Cost models –cost-effectiveness –cost-benefit –cost-feasibility Linking quality and cost

10. Linking Quality and Cost Identify institutional quality indicator (s) Identify measure (s) for each indicator Identify desired impact/goal Select and apply cost model

11. Future Plans Scope of virtual services and support Input from key stakeholders Communicate to all parties Re-assess plans/scope, priorities, funding costs feedback update/change plans

12. Toda Raba Sheelot?