1. Solution Statement Template

2. Presentation title goes here in Arial 36pt regular Subheading/Speaker’s name in Arial 24pt regular Date in Arial Roman 24pt regular The Solution Background / Issues Highlight the issues and their root causes (as identified during the diagnostics) Solution Briefly describe the solution and point how it will fix the issue Feasibility To evaluate the ease of implementation, highlight in this section: The magnitude of the change. For this your may want to explain what is in scope and what is out of scope The resources required The timeframe until full implementation The potential risks / challenges to implement and how to manage them Major dependencies Solution title - Use 1 statement for each solution Reference # Ease of Implementation LowMediumHigh Project name Solution owner xxx Project owner xxx

3. Presentation title goes here in Arial 36pt regular Subheading/Speaker’s name in Arial 24pt regular Date in Arial Roman 24pt regular Benefits Expected impact on KPIs Other Benefits List other benefits not included in KPI Cost Solution title (cont.)- Use 1 statement per solution DescriptionCostFrequency KPI DescriptionBaselineTarget Cost LowMediumHigh Impact on KPI LowMediumHigh Does our solution have a positive impact on: Yes / No Patient Flow / Access Patient Outcomes Patient Experience Patient Safety Staff Experience Waste Reduction

4. Solution Statement Example

5. Presentation title goes here in Arial 36pt regular Subheading/Speaker’s name in Arial 24pt regular Date in Arial Roman 24pt regular The Solution Background / Issues NEAT performance for the hospital was on average 58% over the last 12 months, while our target is 75% Process mapping and data analysis highlighted that the turnaround time for pathology analysis was on average 2h33min. Tests is the number one delay for 65% of ED patients Root causes: 1)Pathology samples taken in ED are not differentiated from those taken throughout the hospital 2)No mechanism exists for urgency of sample to be communicated to laboratory staff Solution ED and Lab will agree on turnaround time for main tests (see attachment) ED and Lab staff will develop special ED stickers Lab will provide 6 education sessions to ED staff Research: Hospital Gama proved a 5% NEAT improvement through better labelling (med. Journal, 2013, ed Nov, p40) Feasibility Turnaround time will only be agreed for the 4 main tests: full blood count, EUC, CRP, NPA. These represent 80% of the ED urgent tests. No major resources required (stickers and time for 6 training sessions) Implementation from 01/02/15 to 10/03/15 Implementation led by Lab manager, closely supported by ED NUM and ANUMs No major dependency identified Major risks: 1)Non compliance of turnaround time: performance and impact will be reviewed monthly at committee meeting 2)New staff / on leave staff not trained: absent staff will be allocated a buddy, training to be recorded in training roster / welcome training, pamphlets available in storage room next to laboratory supplies Solution 1: Pathology Sample Labelling Reference #4Nsol1 Ease of Implementation LowMediumHigh 4Neat: Improving patient flow in the Emergency Department Solution owner Lab manager (Michael Blood) Project owner ED project manager (Greg Gantt)

6. Presentation title goes here in Arial 36pt regular Subheading/Speaker’s name in Arial 24pt regular Date in Arial Roman 24pt regular Benefits Expected impact on KPIs Other Benefits Patient satisfaction will be measured before and after the implementation Expectations will be clearer which will help staff prioritise their work, and increase their satisfaction Timely results can also lead to better patient outcome when time is critical This first project will strengthen working relationships between ED and lab Reduced repeated requests and blood collection Cost Pathology Sample Labelling (cont.) DescriptionCostFrequency Training time (6 x 30min) 6 x.05 x $60 = $180 Once (Feb 2015) Stickers and printing$50Monthly (ongoing) KPI DescriptionBaselineTarget Pathology turnaround time2h331h15 NEAT (impact of this solution)58%63% Cost LowMediumHigh Impact on KPI LowMediumHigh Does our solution have a positive impact on: Yes / No Patient Flow / Access Patient Outcomes Patient Experience Patient Safety Staff Experience Waste Reduction