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14-1 Chapter 14 Managing Knowledge Applying Innovation By David O’Sullivan and Lawrence Dooley © Sage Publications 2008.

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Presentation on theme: "14-1 Chapter 14 Managing Knowledge Applying Innovation By David O’Sullivan and Lawrence Dooley © Sage Publications 2008."— Presentation transcript:

1 14-1 Chapter 14 Managing Knowledge Applying Innovation By David O’Sullivan and Lawrence Dooley © Sage Publications 2008

2 14-2 Reflections  Why is motivation so important in innovation?  Give an example of intrinsic and extrinsic motivation.  What is the difference between gain sharing and profit sharing?  Explain the performance appraisal system.  How is the need for new skills implemented in a performance  appraisal system?  How are individual goals related to organizational goals?

3 14-3 Activities [Discussion of selected student ‘Activities’ from previous chapter]

4 14-4 Learning Targets  Explain the concept of knowledge and knowledge management  Understand the various stages of knowledge management  Describe the difference between personalization and codification  Explain the different depths of knowledge  Explain why organizations need employees to “care why”  Show ways in which people can collaborate in sharing knowledge  Describe how collaboration can be enhanced through effective meetings

5 14-5 Defining Knowledge  Knowledge is defined as information, together with individual judgment that can lead to informed decisions.  Knowledge is embodied in: People Culture Procedures and routines Systems and processes Information systems

6 14-6 Knowledge Hierarchy

7 14-7 Knowledge Management  The process of managing information, then making it available to people so that they may exercise judgment in the decision- making process  Process consist of: Generating and acquiring knowledge Representing and codifying knowledge Storing and retrieving knowledge Sharing and distributing knowledge Transferring and embedding knowledge

8 14-8 Background  Organizations utilize less than 20% of their knowledge  “If your company knew half as much as it knows it would be twice as productive”

9 14-9 Stages of Knowledge Management

10 14-10 Knowledge Sharing  To share knowledge appropriately, it has to be translated from tacit to explicit knowledge  Principal transfer mechanisms include: Socialization Externalization Combination Internalization

11 14-11 Codification and Personalization  Personalization of knowledge involves the exchange of knowledge and experience between individuals through human contact  Codification of knowledge involves using forms, databases, etc. to allow storage and retrieval from the organization’s information systems.  The two approaches are not mutually exclusive

12 14-12 Codification and Personalization of Knowledge

13 14-13 Depth of Knowledge  Know what  Know how  Know why  Care why

14 14-14 Depth of Knowledge across Teams

15 14-15 Collaboration

16 14-16 Knowledge Management Tools  Support the management of knowledge generation, codification, and sharing in order to enhance decision making.  KM Tools include and Web portals Content management systems Document management systems Search engines Relational and object databases Workflow systems Customer relationship management Data mining and data warehousing

17 14-17 Collaborative Portals  Collaborative portals are computer- based systems used to generate, represent, store, access, and retrieve information in a distributed asynchronous way across an organization.

18 14-18 Types of Portals  Horizontal Portals Target the entire Internet community Google, Yahoo, MSN and AOL  Vertical Portals or ‘vortals’ Specific areas and community members Enterprise Information Portals (EIP) e-Business (Extranet) Portals Personal (WAP) portals

19 14-19 Major Functions of Portals  Sharing information  Search and navigation  Document management  Personalization  Automatic Alerts  Task management and workflow  Integration of applications

20 14-20 Portlets or WebParts  Web components Platform independent Java Servlets Microsoft Sharepoint WebParts

21 14-21 Portal Vendors

22 14-22 Concepts, Hierarchy & R’Ships  Concepts E.g. Organisation  Goals Indicators  Hours per Unit  Value  Relationships Related  Type of Relationship Context of relationship

23 14-23 Lists Columns

24 14-24 Relationships

25 14-25 Applied Innovation - Lists

26 14-26 Applied Innovation - Lists

27 14-27 Example of KM system

28 14-28 Types of Meetings  Various levels of meeting related to the management of the innovation process take place across the organization. They include: Innovation workshops Innovation team meetings Steering group meeting Project team meeting Individual review meeting

29 14-29 Summary  Explain the concept of knowledge and knowledge management  Understand the various stages of knowledge management  Describe the difference between personalization and codification  Explain the different depths of knowledge  Explain why organizations need employees to “care why”  Show ways in which people can collaborate in sharing knowledge  Describe how collaboration can be enhanced through effective meetings

30 14-30 Search Online    [keyword: collaboration software]

31 14-31 Activities

32 14-32 Copyright Copyright © 2009 Sage Publishing, Inc. All rights reserved. Reproduction or translation of this work beyond that permitted in Section 117 of the 1976 United State Copyright Act without the express written permission of the copyright owner is unlawful. Request for further information should be addressed to the Permissions Department, Sage Publications, Inc. The purchaser may make back-up copies for his/her own use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages, caused by the use of these programs or from the use of the information contained herein.


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