1. Executive Secretary Magazine 2011 Job descriptions for enhanced performance Lucy Brazier Editor, Executive Secretary Magazine

2. Executive Secretary Magazine 2011 Why do we need a job description?

3. Executive Secretary Magazine 2011 So why do we need a job description? clarifies employer expectations for employee provides basis of measuring job performance provides clear description of role for job candidates provides continuity of role parameters irrespective of manager interpretation enables pay and grading systems to be structured fairly and logically prevents wrong interpretation of role by employee and employer and manager essential reference tool in issues of employee/employer dispute

4. Executive Secretary Magazine 2011 continued… essential reference tool for discipline issues provides important reference points for training and development areas provides neutral and objective reference points for appraisals, performance reviews and counselling enables formulation of skill set and behaviour set requirements per role enables organisation to structure and manage roles in a uniform way, thus increasing efficiency and effectiveness of recruitment, training and development, organisational structure, work flow and activities, customer service, etc enables factual view (as opposed to instinctual) to be taken by employees and managers in career progression and succession planning

5. Executive Secretary Magazine 2011 And sometimes one to many…

6. Executive Secretary Magazine 2011 The two directions the role appears to be taking

7. Executive Secretary Magazine 2011 So how do Italian assistant roles vary to those around the world

8. Executive Secretary Magazine 2011 Some examples: USA UK New Zealand & Australia Middle East The rest of Europe How is it for you?

9. Executive Secretary Magazine 2011 So how do you improve your role & your career progression? Stage One – Research and analysis of job titles, levels & job descriptions Stage Two – Agreement on job titles, levels and job descriptions for Italy Stage Three – Work with other associations to agree a cross continent standard Stage Four – Work with other associations across the world to put standard job titles, levels and job descriptions in place so there is a clear career path across the industry Stage Five – Work with other associations to develop qualifications for assistants that are recognised worldwide

10. Executive Secretary Magazine 2011 Evaluating allows you… To foster and develop collaboration To encourage alignment to objectives To develop shared values To optimise communication and co-operation To ensure alignment of performance expectations To facilitate improved performance

11. Executive Secretary Magazine 2011 For more information… Email me at lbrazier@executivesecretary.c om lbrazier@executivesecretary.c om Visit the website at www.executivesecretary.com www.executivesecretary.com Talk to me – I’m here for the full two days and happy to talk with any of you on a 1:1 – in fact, I’m looking forward to it!