1. Now I can sleep at night Presented by Reliant Data, LLC www.reliantdata.com

2. “He who fails to plan is planning to fail” Winston Churchill www.reliantdata.com

3. What you will learn today ▪The difference between Backup, Disaster Recovery and Business Continuity ▪Types of disasters, their frequency and severity ▪Evolution of backups ▪The different types of backups ▪What a good backup system looks like ▪Where to begin www.reliantdata.com

4. What’s the difference between backup, disaster recovery and business continuity? www.reliantdata.com

5. Backup Copying your data to a safe medium for recovery in the event of data loss due to a disaster or error. Protection from some disasters, like fire or flood, requires two-step backup On-site Off-site www.reliantdata.com

6. Disaster Recovery …is the process, policies, and procedures of restoring operations critical to the resumption of business after a disaster. www.reliantdata.com

7. Business Continuity …is a holistic management process that identifies potential impacts that threaten an organization and provides a framework for building resilience and the capability for an effective response that safeguards the interests of its key stakeholders, reputation, brand and value creating activities. www.reliantdata.com

8. Business Continuity is not just about IT Issues ▪Plan for immediate disaster response – including safety of employees ▪Identification of critical processes ▪Review insurance coverage ▪Disaster prevention ▪Key suppliers/service providers www.reliantdata.com

9. Disasters www.reliantdata.com

10. What is a Disaster? ▪A disaster is any event that interrupts your ability to run your organization! www.reliantdata.com

11. Types of Disasters? ▪Human Error ▪Third Party Failures ▪Environmental Hazards ▪Natural Disasters ▪Terrorism and Sabotage ▪Other Disasters www.reliantdata.com

12. Human Errors ▪Unintentional actions taken by users acting in good faith ▪Most common causes ▪Inadequate user training ▪Fatigue ▪Carelessness www.reliantdata.com

13. Third Party Failures ▪Service delivery failures ▪Electrical power ▪Phone service ▪Internet service ▪Software ▪Hardware www.reliantdata.com

14. Environmental Hazards ▪Denial of access due to ▪Smoke from nearby fire ▪Hazardous substances in buildings ▪Irritants such as ▪Fresh paint ▪Radioactive, biological or chemical substances www.reliantdata.com

15. Natural Disasters ▪Natural Events ▪Earthquakes ▪Tornados ▪Floods ▪Hurricanes ▪Fire www.reliantdata.com

16. Terrorism and Sabotage ▪Intentional, systematic, planned and organized ▪Based on malicious intent ▪Possibility of very concentrated damage with relatively little effort ▪Perpetrated by ▪Terrorists ▪Computer hackers ▪Disgruntled Employees www.reliantdata.com

17. Other Disasters ▪Gas leaks ▪Water pipe leaks ▪Failed HVAC equipment www.reliantdata.com

18. Evaluate Each Disaster Based on… ▪Probability of occurrence ▪Impact ▪Human – possibility of death or injury ▪Property – cost of repair/replacement ▪Business – potential interruption of operation ▪Ability to respond ▪Internal resources ▪External resources www.reliantdata.com

19. What’s the Goal? ▪Make sure you never lose critical data ▪Minimize downtime ▪Recover as quickly as possible in the event of a disaster ▪Know how to evaluate and communicate the value of your data www.reliantdata.com

20. Backup www.reliantdata.com

21. Evolution of Backup ▪3000 BC – Clay Tables ▪2500 BC – Papyrus ▪197 BC – Vellum or Parchment ▪105 AD – Paper ▪1900 – 1950s – Punchcards ▪1960s – Magnetic Tape ▪1969 – First floppy disk ▪1970s – Tape Cartridges ▪1980s – CD-R and CD-RW ▪1994 - Iomega zip drive ▪Late 90’s – SAN’s ▪2000’s – USB flash drive ▪Mid 2000’s – External hard drive ▪Late 2000’s NAS ▪2006 - Amazon launches EC2 and S3 Cloud Storage ▪2009 - SSD www.reliantdata.com

22. Traditional Backup Methodology ▪Backups are performed nightly ▪Someone must remove the media and replace it with the next days media ▪Two-step backup accomplished by taking a recent backup off-site ▪Relies on your staff to make sure that backup is working ▪Single snapshot per day www.reliantdata.com

23. Backup Types www.reliantdata.com

24. Backup to Tape ▪Slow – can take hours to backup and restore ▪Media degrades over time and is greatly affected by the environment ▪Tape drive is expensive ▪Additional capacity is difficult to add ▪Formats are typically proprietary – must have same type of drive and same software to restore www.reliantdata.com

25. Backup to External Hard Drive ▪Backup and restore times are much faster ▪Capacity is increased ▪Solutions may use standard Windows file systems ▪Still requires user interaction www.reliantdata.com

26. Backup to Cloud ▪Data is off-site ▪Backups can be scheduled ▪File/Folder vs Image ▪Unlimited storage – you pay as you go ▪Integration with mobile platforms, etc… www.reliantdata.com

27. What Should a Backup System include? www.reliantdata.com

28. What should a good backup system include? ▪Simply stated…your backup system(s) must include the necessary requirements that align with your disaster recovery and business continuity planning. www.reliantdata.com

29. Characteristics of a Backup System that supports Business Continuity ▪Limits the amount of human interaction ▪ALL files are backed up ▪Automated and easy ▪Continuous Backups ▪Must not impact day to day operations ▪Fast restores and Fast backups ▪Ability to recover a single file/folder ▪Bare Metal Recovery ▪The ability to replicate off-site ▪The ability to launch a virtual instance of failed machine(s) from a backup file ▪The ability to run systems in failover NOC ▪Secure client access to failover NOC ▪Failback procedures www.reliantdata.com

30. Getting serious about it all… What does that mean and where to begin? www.reliantdata.com

31. Where to begin? ▪Ensuring that disaster recovery for IT is part of the business continuity plan ▪Select a backup service or platform that will support the goals of the organization www.reliantdata.com

32. How to create a backup plan that supports your goals? ▪Identify Data that is critical and must be available AND accessible during a disaster ▪Identify RPO and RTO ▪Identify the costs associated with system outages ▪Identify key components, LAN, WAN, Systems, Remote NOC ▪Ensure your backup solution can accommodate all backup types…in other words, do NOT try to manage too many backup platforms ▪Identify who will need access ▪Design and train key staff on how they will access the remote systems ▪Validate and Test both local and remote access www.reliantdata.com

33. Key Concepts ▪Recovery Time Objective – RTO ▪How long can your organization survive before you have to be operational to continue providing the services your customers depend on? ▪How long before the costs of being down outweigh the costs of recovery? ▪Recovery Point Objective – RPO ▪How old can your data be and still have value? ▪How old can your data be before the cost of recovering outweighs the cost of protecting it? www.reliantdata.com

34. 14 days 7 days 2 days1 hour 1 day 2 days Lower costHigher Cost Lower cost www.reliantdata.com

35. Questions to ask ▪How much revenue do you generate? ▪How much does it cost to run your organization? ▪How much of that is facilitated, or even dependent, on your IT infrastructure? www.reliantdata.com

36. Questions to ask ▪How will a failure – even short lived failures – be perceived by your customers and your employees? ▪What type of impact can this cause to your customers? ▪How quickly can you recover lost files? ▪If a server fails, how long will it be before you are back up and running…how much opportunity cost would this represent? www.reliantdata.com

37. Additional Considerations ▪Vulnerability Assessment ▪Probability ▪Potential Impact ▪List potential threats considering ▪History ▪Geography ▪Technology ▪Building Characteristics www.reliantdata.com

38. Key Points ▪Review your business continuity/disaster recovery plan to ensure it includes IT infrastructure ▪Identify all key components of IT that must be considered, including LAN, WAN, systems, and remote NOC ▪Determine whether your current backup solution will provide you with the desired outcome for business continuity ▪Understand that backup systems in place are ONLY a piece of the puzzle to continued operations during a disaster www.reliantdata.com

39. Could you Survive... ? www.reliantdata.com

40. BDR Demonstration Reliant Data, LLC www.reliantdata.com

41. On-line Resources ▪www.ready.gov/business ▪www.disastersafety.org/business_protection ▪www.fema.gov ▪www.Rothstein.com ▪www.thebci.org www.reliantdata.com

42. Conference Attendees ▪Reliant Data is offering a free backup systems evaluation for anyone who calls and said they attended the conference. ▪The evaluation includes ▪Analysis of current backup processes ▪Analysis of systems in place ▪Analysis of disaster recovery/business continuity ▪Recommendations for enhancements/changes in backup systems www.reliantdata.com

43. Contact Reliant Data Laura Strickland Senior Account Manager lstrickland@reliantdata.com 361-433-0199 102 Westbrook Dr Victoria, TX 77904 Tim Meador Co-Founder/CEO tmeador@reliantdata.com 361-433-0199 102 Westbrook Dr Victoria, TX 77904