1. Division of Information Technology IT Support Resources and Retail Services on Campus Division of IT University of Maryland www.it.umd.edu

2. Division of Information Technology Overview of Information Technology on Campus The Division of Information Technology (formerly the Office of Information Technology or OIT) provides technology infrastructure and services to the University of Maryland community. Email (terpmail.umd.edu) Wireless Internet (it.umd.edu/wireless) Terrapin Technology Store (it.umd.edu/techstore) Printing System (it.umd.edu/print) IT Support (helpdesk.umd.edu) Online Course Management (canvas.umd.edu) 24-hour Computing Labs (it.umd.edu/wheretogo) Technology Classrooms (otal.umd.edu)

3. Division of Information Technology Information Technology Support on Campus The Terrapin Technology Store and IT Help Desk are co- located on the first floor of McKeldin Library for sales, service, and support. www.ter.ps/mcklibrary Support and Sales: 8:30 AM to 5 PM

4. Division of Information Technology Information Technology Support on Campus We also offer IT support over the phone from 8 AM to 5 PM Monday through Friday during the regular semester. (We’re open from 8 to 6 during the Fall and Spring). 301.405.1500

5. Division of Information Technology Information Technology Support on Campus What do we help with? General Support Accounts | Internet |Email | Using IT

6. Division of Information Technology Information Technology Support on Campus What do we help with? Hardware Support -Apple and Dell Warranty Repairs- -Apple Non-Warranty Repairs- -Operating System Reinstallation- -Software Installation- -Virus and Malware Removal- -General Hardware Diagnosis and Recommendations-

7. Division of Information Technology Information Technology Support on Campus “What if I don’t have a Dell or Apple?” We support all IT resources to the best of our ability. Many software problems can be resolved easily. Simple hardware problems, such as failed hard drives or LCD panels, can usually be resolved if the customer provides the parts. For complex hardware problems, we will recommend the device be taken to a repair shop or manufacturer.

8. Division of Information Technology Exciting and Free IT Services Free Software!! Visit www.terpware.umd.eduwww.terpware.umd.edu Microsoft Products (Office, Windows) Adobe Creative Cloud Matlab Mathematica Additional titles offered with discounts

9. Division of Information Technology Exciting and Free IT! Services UMD Cloud Storage and Syncing Visit www.box.umd.eduwww.box.umd.edu The University provides 50GB Enterprise Box accounts to students, faculty, and staff.

10. Division of Information Technology Online Security and Safety Advise your student(s) NOT to download or share copyrighted materials using the campus network. It is a direct violation of the university’s acceptable use policy to conduct illegal activity – such as online piracy – while connected to the university network. Some students have faced litigation for illicit activities. Ensure your student is aware that activities, pictures, and their general online presence is often not erasable. Employers and law enforcement continue to increase their use of online activity to make judgments and gather evidence about individuals. Think before you click Enter.

11. Division of Information Technology Project NEThics and Acceptable Use Guidelines Project NEThics promotes responsible use of information technology through user education and policy enforcement. Project NEThics also responds to claims of misuse of university computing resources. The university’s Policy on the Acceptable Use of Information Technology Resources is online at www.umd.edu/aup/.www.umd.edu/aup/ File sharing without permission of the copyright holder is a crime under the U.S. Copyright Act. Copyright infringers can be sued for statutory damages (from $750 to $30,000 or more per work infringed). Make students aware that their actions have consequences and that peer- to-peer file sharing on campus should be avoided. Some Maryland students who have settled with the RIAA have reported that they had to pay between $3,000 and $4,000. Visit www.it.umd.edu/PlayFair to learn more about avoiding online piracy.www.it.umd.edu/PlayFair

12. Division of Information Technology Three Essential Items to bring (and USE!) : External hard drive for backups. Flash drives for moving smaller files between devices. Ethernet Cable (At least 10ft) just in case the wireless internet goes down. All items are available for purchase at the Terrapin Technology Store.

13. Division of Information Technology Terrapin Technology Store Two Convenient Locations! McKeldin Library Open from 8:30am to 5:00pm Stamp Student Union Open from 10:00am to 4:00pm www.it.umd.edu/techstore

14. Division of Information Technology Why Buy From Us? We offer educational discounts You will be eligible for a loaner laptop during repairs processed through our McKeldin service desk location. We will help with setting up your computer for first use and installing software from TERPware. All in-store laptop purchases qualify for our back to school promotion.

15. Division of Information Technology Back to School Promotion Choose from: Option 1 – Ethernet Bundle Laptop Sleeve 8GB Flash Drive 14-foot Ethernet Cable USB to Ethernet Adapter Option 2 – HDMI Bundle Laptop Sleeve 8GB Flash Drive 6-foot HDMI Cable Mini DisplayPort to HDMI Adapter FREE with eligible laptop purchase from the Terrapin Technology Store Valid until August 30, 2014

16. Division of Information Technology Popular Choices Apple computers purchased from the Terrapin Technology Store are eligible for on-campus warranty service and a loaner for overnight repairs. We offer 3-year and 4-year AppleCare Protection Plans which cover manufacturer’s defects only; they do NOT cover accidental damage. You will need to purchase third-party coverage for that purpose. 13-inch Apple MacBook Air 1.4GHz dual-core Intel Core i5 processor 4GB Memory 128GB Flash Storage $949 For complete coverage details: http://www.apple.com/legal/sales-support/applecare/appgeos.html

17. Division of Information Technology Popular Choices Apple computers purchased from the Terrapin Technology Store are eligible for on-campus warranty service and a loaner for overnight repairs. We offer 3-year and 4-year AppleCare Protection Plans which cover manufacturer’s defects only; they do NOT cover accidental damage. You will need to purchase third-party coverage for that purpose. 13-inch Apple MacBook Pro Retina 2.4GHz dual-core Intel Core i5 processor 8GB Memory 256GB Flash Storage $1,399 For complete coverage details: http://www.apple.com/legal/sales-support/applecare/appgeos.html

18. Division of Information Technology Popular Choices Dell computers purchased from the Terrapin Technology Store include a 4-year Dell CompleteCare warranty which includes on-campus warranty service and a loaner for overnight repairs. Dell warranties cover manufacture problems and accidental damage. 14-inch Dell Latitude E6440 2.9GHz dual-core Intel Core i7 processor 8GB Memory 500GB Solid State Hybrid Drive $1,580 For complete coverage details: http://www.dell.com/downloads/global/services/con_completecare_biz.pdf

19. Division of Information Technology Contact Information Summary IT Service Desk and Terrapin Technology Store Location: First Floor of the McKeldin Library IT Help Desk Phone Number: 301 405 1500 IT Help Desk Email Address: itsc@umd.edu Terrapin Technology Store Phone Number: 301 314 7000 Terrapin Technology Email Address: terpstore@umd.edu www.it.umd.edu/techstore Facebook: facebook.com/ITHelpUMD Twitter: @ithelpumd www.it.umd.edu www.helpdesk.umd.edu

20. Division of Information Technology Computer Labs and Printing on Campus Regents Parking Garage Basement (PG2), Worcester Hall, and the Computer and Space Sciences Building. You can find these on the campus map (map.umd.edu) Additional departmental labs, equipment, and software information tables are available at: www.it.umd.edu/wheretogo

21. Division of Information Technology Computer Labs and Printing on Campus Information about printing on campus and instructions for printing from a personal computer to a division computer lab is available at: www.it.umd.edu/print Students can print from lab computers in most labs. Students can print from personal computers in Division of IT labs. Students can print from personal computers at other locations over the Internet and pick up their printed documents in Division of IT labs. Students use Terrapin Express account funds and their Directory ID and password to authenticate and print in labs on campus. Printing Costs: $.10 per page black and white $.50 per page color