1. © 2004 by Level 3 Communications, Inc. All rights reserved.
Level(3)Enabled and the Level(3)Enabled logo are service marks of Level 3 Communications, Inc. in the United States and/or other countries. Other trademarks and service marks are the property of their respective owners.
© 2004 by Level 3 Communications, Inc. All rights reserved.

2. © 2004 by Level 3 Communications, Inc. All rights reserved.
Agenda
Company Overview
Challenges with Today’s Phone Systems
A Better Solution
Q&A
© 2004 by Level 3 Communications, Inc. All rights reserved.

3. © 2004 by Level 3 Communications, Inc. All rights reserved.
PartnerTEL Overview
Headquartered in Atlanta, GA
One of the largest Master Agents in the Country
360 Independent Consultants/Agents
10 Strategic Hardware and Software Partners
Focused on Total Telecom Cost Management and Outsourcing
Helped over 1500 Companies lower their Telecom Costs & better manage their telecom processes
© 2004 by Level 3 Communications, Inc. All rights reserved.

4. What You’re Saying About Phone Systems
Features hidden and difficult to use
No control over moves, adds, changes
No support for remote workers
Multiple locations costly and hard to manage
Upgrades and expansions too costly and unpredictable
Can’t justify retaining phone system expert on-staff
Difficult maintaining communication between branch offices
Difficult to manage multiple phone numbers and voic s
Too many messages all over the place — voice, cell phone,
Multiple vendors make it difficult to manage invoicing
How does your current system stack up against these challenges?
© 2004 by Level 3 Communications, Inc. All rights reserved.

5. © 2004 by Level 3 Communications, Inc. All rights reserved.
Now there’s a Better Way! TelCentrex Hosted Voice over IP service for Business
© 2004 by Level 3 Communications, Inc. All rights reserved.

6. Why Hosted VoIP Service?
No more headaches
Inexpensive to implement
Simple to control, configure, customize
No more upgrades (i.e., protection from obsolescence)
Unparalleled productivity gains
Scale according to your needs
© 2004 by Level 3 Communications, Inc. All rights reserved.

7. © 2004 by Level 3 Communications, Inc. All rights reserved.
TelCentrex
PBX or Centrex replacement services voted Product of the Year by Internet Telephony Magazine
Hosted IP voice service for local and long distance voice
Individual handset phone number assignment and dial-tone
Long list of Class 5 features
Intra-enterprise private dial plan management
With experience building, owning, and operating a world-class network, Level 3 has enabled this innovative hosted IP voice service
This Hosted IP voice service provides
IP-enabled productivity tools for managing moves, adds, changes
Web- and audio-based conferencing service
One box for fax, voice, voic , and (unified messaging)
Web-based portal for end-user management and personalization of the service
© 2004 by Level 3 Communications, Inc. All rights reserved.

8. How will TelCentrex make your life simpler?
© 2004 by Level 3 Communications, Inc. All rights reserved.

9. © 2004 by Level 3 Communications, Inc. All rights reserved.
Benefits
Create “National” campus
Allows the combination of multiple sites on one call plan
Free IT staff to maintain systems
Save Operating and Capital expense dollars
No new infrastructure
Free “On-Net” calling
Reduce support costs
No large investment upfront
Ability to easily manage adds, moves, and changes
Disaster Recovery
Advanced feature set
© 2004 by Level 3 Communications, Inc. All rights reserved.

10. Easy Login From Any Browser
© 2004 by Level 3 Communications, Inc. All rights reserved.

11. Synchronize Communications
  
Phone syncs with browser
  
  
Mobile syncs with browser
  
Service dynamically synchronizes all communications between User Web Portal, Microsoft Outlook, your desktop phone, and IP-enabled wireless devices
© 2004 by Level 3 Communications, Inc. All rights reserved.

12. Personalize Your Communications
Manage all from your Web portal
Available from any Web browser
Easy access to company and personal directories
Easy template to update
© 2004 by Level 3 Communications, Inc. All rights reserved.

13. © 2004 by Level 3 Communications, Inc. All rights reserved.
Company Directory
Shared company directory
Eliminate multiple directories
Look up first, last, or partial name
Available from any Web browser
Easy to update
Update once for everyone
Click on any name to dial
© 2004 by Level 3 Communications, Inc. All rights reserved.

14. © 2004 by Level 3 Communications, Inc. All rights reserved.
Call Logs
Easy to make and return calls
Using any browser or phone, see who called
Return calls with a click
Look up previously dialed numbers
Return missed calls directly from a call log
© 2004 by Level 3 Communications, Inc. All rights reserved.

15. © 2004 by Level 3 Communications, Inc. All rights reserved.
Call Priority
Improves accessibility
Treat callers selectively (to increase productivity)
Prioritize how callers are handled
Create special call groups (e.g., VIP versus Family)
Certain callers can find you anywhere
Only give out one phone number on business card
Protect privacy – no longer give out your home phone number
© 2004 by Level 3 Communications, Inc. All rights reserved.

16. © 2004 by Level 3 Communications, Inc. All rights reserved.
Improve Productivity
One click to call a favorite
Locate favorite numbers in one place
Speed dial key customers or vendors without a manual
No special codes needed
Add favorites with a click
User never touches the phone
Billing codes available
© 2004 by Level 3 Communications, Inc. All rights reserved.

17. Work From Any Internet Connection
Work from home
Work from hotel
Work from client’s office
Work from anywhere!
No special hardware or lines
© 2004 by Level 3 Communications, Inc. All rights reserved.

18. Make It Easy For Your Teleworkers
Set up a remote office instantly
Only need an Internet connection and a direct-dial phone
Call from remote location but display your office name and number
No geographic limits
Protect privacy by sending calls with Caller ID
Eliminate multiple expense reports
© 2004 by Level 3 Communications, Inc. All rights reserved.

19. Make It Easy For Your Mobile Users
Greater flexibility
Improves customer service
From your mobile phone browser, you can:
Change your forwarding settings
Check to see of you have voic messages
View call logs and use “click to call”
Use hosted directory for contacts and click to call
Mobile phone browser
© 2004 by Level 3 Communications, Inc. All rights reserved.

20. Make and Take Calls From Any Number
Forward calls to any number
Mobile phone
Home phone
Remote office
Another extension
Forward calls to voic easily
No feature codes to access or program
© 2004 by Level 3 Communications, Inc. All rights reserved.

21. © 2004 by Level 3 Communications, Inc. All rights reserved.
Stop Unwanted Callers
Send unwanted callers directly to voic (or broadcast a busy signal)
© 2004 by Level 3 Communications, Inc. All rights reserved.

22. © 2004 by Level 3 Communications, Inc. All rights reserved.
Outlook Integration
Find Me/Follow Me
Call Logs
Missed
Incoming
Outgoing
Directory Access
Fully synchronized with Outlook
Contact Directory is always up-to-date
Sync up multiple contact directories
© 2004 by Level 3 Communications, Inc. All rights reserved.

23. © 2004 by Level 3 Communications, Inc. All rights reserved.
Unified Messaging
Manage all inbound messages quickly
Prioritize your responses to callers
One location to manage all your messages
Listen to voic as you read
View and print faxes, or fax from an
IMAP and POP3-compliant
© 2004 by Level 3 Communications, Inc. All rights reserved.

24. © 2004 by Level 3 Communications, Inc. All rights reserved.
Conferencing
Delivers a single-source, easy-to-use audio and Web conferencing solution for users
No special hardware or vendors
Available from any Internet browser
Support multiple user types – Scheduled and On Demand
© 2004 by Level 3 Communications, Inc. All rights reserved.

25. Track Costs via Billing Codes
Customer A Bill
BC Call # Ext. Date Time
/12/01 8:55 am
/12/01 7:45 am
/12/01 2:35 pm
/12/01 4:45 pm
© 2004 by Level 3 Communications, Inc. All rights reserved.

26. © 2004 by Level 3 Communications, Inc. All rights reserved.
Call Center
Reps Check-in/Check-out
Includes On-Hold Music
Includes Simple Announcements
Best for smaller offices
“Hunt Group”
© 2004 by Level 3 Communications, Inc. All rights reserved.

27. Office Administrator Portal
Say goodbye to multiple vendors, long waits, and high costs
Control moves, adds, and changes from any location
View and print service records anytime
Manage remote offices from main office
Free up your IT staff
© 2004 by Level 3 Communications, Inc. All rights reserved.

28. Instant Moves, Adds, and Changes
Change employee info in a few clicks
Respond to business needs instantly
Expand and downsize to accommodate needs without vendors, hardware, and new trunks
Change hunt groups without calling vendors
Instantly change employee access to features and restrictions
Make changes in a few clicks
Follow easy-to-use prompts
© 2004 by Level 3 Communications, Inc. All rights reserved.

29. © 2004 by Level 3 Communications, Inc. All rights reserved.
And More…
Class 5 features you’re used to:
Call Forward
Call Pick up
Call Waiting
Call Hold
Call Conference
Call Transfer
Do Not Disturb
Call Park
Caller ID
Redial
Speed Dial
Executive Call Handling
Group Line Sharing
© 2004 by Level 3 Communications, Inc. All rights reserved.

30. © 2004 by Level 3 Communications, Inc. All rights reserved.
How is This Different from a PBX- or Centrex-based system?
Hosted Service
PBX-based
Centrex
No system purchase
IP phones
Purchase system K average
No system to purchase
Capital Expense
No new capital investment
Browser-based
New investment
New Installment
No new features
Order from local Tel Co.
Upgrades or
New Features
Work from any Internet connection
No special equipment
Special design
Special equipment
Not an integrated solution
Remote User
Features
U.S. (and EU 2Q04) is on-net
Customer premise mgmt
Local telephone company
Facilities/Reach
Level 3 reliable network and redundancy
Loss of service outage
Purchase extra equipment for redundancy
Local telephone company
Disaster Recovery
/SLA
IP, analog, digital
Proprietary
Proprietary and analog
Telephones
Browser based MACs from any Internet connection
No new capital investment
Browser based
No new capital investment
Browser-based
Opex
© 2004 by Level 3 Communications, Inc. All rights reserved.

31. How is TelCentrex deployed?
© 2004 by Level 3 Communications, Inc. All rights reserved.

32. Traditional Deployment
Standard PBX and IP PBX functionality
Separate providers for voice, data, and video services
Unique proprietary systems and support
Limited functionality and feature support
© 2004 by Level 3 Communications, Inc. All rights reserved.

33. TelCentrex Deployment
Hosted Services
Hosted Voice, Conferencing, and Unified Connection all in one
Integrated Web portal with Outlook integration
Legacy integration (use existing equipment)
Single provider for all converged services
Standards-based solutions
© 2004 by Level 3 Communications, Inc. All rights reserved.

34. © 2004 by Level 3 Communications, Inc. All rights reserved.
Network Topology
(Insert product name) converges all services and features on a nationwide backbone and delivers interconnection to PSTN solutions.
© 2004 by Level 3 Communications, Inc. All rights reserved.

35. © 2004 by Level 3 Communications, Inc. All rights reserved.
TelCentrex Packages
Basic Phone
Plan
Business Plan
Business Plus Plan
Mobile Plan
Hosted PBX
Local calling
Local Toll calling
On-net calling
Off-net Long Distance (additional per-minute fee)
Same features as Basic Plan plus:
Same features as Business Plan plus:
Same features as Business Plus Plan plus:
Standard Class 5 Features
Personal Locator
Voic
Web Management Portal (with Outlook and Browser Support)
Remote Calling
Unified Communications
Mobile Office – remote access from a WAP-enabled device
© 2004 by Level 3 Communications, Inc. All rights reserved.

36. © 2004 by Level 3 Communications, Inc. All rights reserved.
A La Carte
User Web Portal integration
with Microsoft Outlook
On-Demand
Conferencing
Call Center
Unified Messaging
These options require minimum of Business Plan
© 2004 by Level 3 Communications, Inc. All rights reserved.

37. © 2004 by Level 3 Communications, Inc. All rights reserved.
Access Options
To be Determined
© 2004 by Level 3 Communications, Inc. All rights reserved.

38. © 2004 by Level 3 Communications, Inc. All rights reserved.
Equipment Options
Cisco 7960
Sylantro Adapters
Polycom IP 500
Six programmable keys
Full duplex speaker
4 Port Analog
4 Port Digital
24 Port Digital
Three lines
Full duplex speaker
Additional CPE Options
Cisco 7940 — 4 programmable keys with full duplex speaker
Cisco ATA186 — 2-port analog adapter
© 2004 by Level 3 Communications, Inc. All rights reserved.

39. Sample End-User Applications
Add, move, or change voice
lines in minutes instead of the
traditional days or months
End users determine how and
when to be contacted, freeing
up the admin time
Connect to same phone
system as HQ
Enjoy all the benefits of the
“office” in all remote offices
Forward voic s back to
corporate
Provide customers one
number to reach you
anywhere
Assign VIP treatment for
hot prospects so calls
aren’t missed
Track calling activity with
one click
Administrative
Telecommuter and SOHO
Sales
Mobile Employees IT
Click-to-call from anywhere on
Internet-enabled cell phone
Operate in the field like you’re in
the office
Notification of voic messages saves you time and expense
Implement efficient communications
system with minimal time, effort, cost
More time to focus on systems and issues
© 2004 by Level 3 Communications, Inc. All rights reserved.

40. Bay Area based clothing retailer Large construction company
Sample Customers
Equipment supplier for utility companies
Need: Cut operational expense associated with mulitple sites, systems, personnel
Profile: 11 sites across nine states
Benefit: Saved more than $60k year one (capital and operational)
Eliminated need for receptionist at each site
Needed centralized telecom management
Bay Area based clothing retailer
Need: Converge phone systems across all stores, quick updates, centralized management
Profile: 12 stores across four LATAs
Benefit: Provides immediate updates on promotions and sales over converged voic . Also, 4-digit dialing between locations reduces cost of intrastate LD, creates a single-site environment for easy inventory checking between store.
Large construction company
Need: Phone service at job sites for six- to 12-month periods
Profile: Several construction sites anywhere in the U.S.
Benefit: Allows construction management to keep their phone system/number wherever they go (no activation costs, only a broadband connection needed)
© 2004 by Level 3 Communications, Inc. All rights reserved.

41. © 2004 by Level 3 Communications, Inc. All rights reserved.
Are You a Candidate?
Is the phone a critical part of your business?
Is your business highly collaborative? Do you use conferencing today?
Do you want to eliminate the costs and management associated with having branch offices?
Do you have a mobile sales force?
Is your business focused on customer service?
Do you anticipate rapid or uncertain growth?
Are you planning an office move soon?
Are you looking for increases in business productivity?
Do you want control and management over moves, adds, and changes?
Do you want to eliminate costly upgrades or expansion?
Do you want immediate access to new features?
© 2004 by Level 3 Communications, Inc. All rights reserved.

42. © 2004 by Level 3 Communications, Inc. All rights reserved.
Next Steps
Schedule a time for a consultant to visit your site
Demonstration
LAN Assessment
ROI comparison
Detailed custom design of features
Complete coordinated installation of service
On-site hands-on training of your employees
© 2004 by Level 3 Communications, Inc. All rights reserved.

43. © 2004 by Level 3 Communications, Inc. All rights reserved.
As We End Our Session
Increases your productivity
Cuts monthly telecom costs
Scales with your needs
Simple to control, configure, and customize
Allows you to focus on your business instead of your communications systems
© 2004 by Level 3 Communications, Inc. All rights reserved.