1. Report of River University Libraries Survey Spring 2013 553 Survey Respondents

2. Question 1: Please Choose One (553 responses )

3. Question 2: What is your major course of study? (403 responses) OptionCountPercent Art82 % Biology205 % Business Administration358.7 % Computer Science41 % Criminal Justice102.5 % Education9724.1 % Secondary Education61.5 % English/Communications71.7 % History30.7 % Human Development71.7 % Liberal Studies41 % Mathematics30.7 % Modern Languages10.2 % Nursing14937 % Psychology368.9 % Sociology51.2 % Undeclared82 % Total:403100 %

4. Question 3: Which campus library are you evaluating? (553 responses)

5. Question 4: On average, how often do you visit the library or use library resources over the internet? (552 responses )

6. Question 5: Rate your experience with the assistance you receive from library staff. (552 responses) Not helpfulSomewhat helpfulHelpfulVery helpfulNot Applicable Checking materials in or out16 (2.9%)17 (3.1%)112 (20.3%)334 (60.5%)73 (13.2%) Finding materials16 (2.9%)19 (3.4%)136 (24.7%)322 (58.3%)59 (10.7%) Interlibrary loan16 (2.9%) 106 (19.2%)217 (39.3%)197 (35.7%) Research help18 (3.3%)13 (2.4%)138 (25.0%)252 (45.6%)131 (23.7%)

7. Question 6: What can we do to raise your satisfaction with checking materials in or out, finding materials, interlibrary loan, and research help? (255 responses)

8. Question 7: Rate your satisfaction with the following library resources: (552 Responses) Not satisfiedSomewhat satisfiedSatisfiedVery satisfiedNot Applicable Print books13 (2.4%)28 (5.1%)214 (38.8%)210 (38.0%)87 (15.7%) Online e-books13 (2.4%)32 (5.8%)185 (33.5%)175 (31.7%)147 (26.6%) Research databases13 (2.4%)34 (6.1%)176 (31.9%)281 (50.9%)48 (8.7%) Journals16 (2.9%)36 (6.5%)192 (34.6%)240 (43.5%)68 (12.3%) Library catalog13 (2.4%)24 (4.4%)211 (38.2%)227 (41.1%)77 (13.9)% Course reserves13 (2.4%)25 (4.5%)165 (29.9%)205 (37.1%)144 (26.1%) LibGuides13 (2.4%)19 (3.4%)151 (27.3%)208 (37.7%)161 (29.2%) Online tutorials12 (2.2%)27 (4.9%)154 (27.9%)183 (33.1%)176 (31.9%)

9. Question 8: What can we do to raise your satisfaction with the library's print books, online e-books, research databases, journals, course reserves, LibGuides, and online tutorials? (237 responses)

10. Question 9: Rate your satisfaction with the following areas in the library: (552 responses) Not satisfiedSomewhat satisfiedSatisfiedVery satisfiedNot Applicable Open group study rooms 14 (2.5%)36 (6.5%)155 (28.1%)213 (38.6%)134 (24.3%) Reservable group study rooms 16 (2.9%)33 (6.0%)142 (25.7%)197 (35.7%)164 (29.7%) Quiet study 16 (2.9%)35 (6.3%)148 (26.8%)204 (37.0%)149 (27.0%) ERC (overall area or space) 12 (2.2%)30 (5.4%)127 (23.0%)168 (30.4%)215 (39.0%) ERC Project Room 9 (1.6%)21 (3.8%)105 (19.0%)129 (23.4%)288 (52.2%)

11. Question 10: What can we do to raise your satisfaction with the group study rooms, the quiet study, and the ERC rooms? (218 responses)

12. Question 11: Rate your satisfaction with the following technology in the library: (552 responses) Not satisfiedSomewhat satisfiedSatisfiedVery satisfiedNot Applicable Desktop computers14 (2.5%)39 (7.1%)163 (29.5%)254 (46.0%)82 (14.9%) Laptop computers8 (1.5%)19 (3.4%)118 (21.4%)142 (25.7%)265 (48.0%) Copiers17 (3.1%)41 (7.4%)142 (25.7%)196 (35.5%)156 (28.3%) Printers17 (3.1%)43 (7.8%)170 (30.8%)223 (40.4%)99 (17.9%) Scanner12 (2.2%)30 (5.4%)131 (23.7%)140 (25.4%)239 (43.3%) Wireless network35 (6.3%)54 (9.8%)159 (28.8%)206 (37.3%)98 (17.8%) Flip video cameras8 (1.4%)18 (3.3%)95 (17.2%)81 (14.7%)350 (63.4%)

13. Question 12: What can we do to raise your satisfaction with the computers, laptops, copiers, printers, scanner, wireless network, and flip cameras in the library? (229 responses)

14. Question 13: Please indicate how often you visit the library building or the ERC for these purposes: (552 responses) Several times a weekWeeklyMonthly Less than 3 times a semester Only during finalsNever Do research89 (16.1%)124 (22.5%)129 (23.4%)131 (23.7%)9 (1.6%)70 (12.7%) Library instruction session19 (3.4%)29 (5.2%)48 (8.7%)176 (31.9%)7 (1.3%)273 (49.5%) Meet with friends104 (18.9%)105 (19.0%)67 (12.1%)89 (16.1%)6 (1.1%)181 (32.8%) Use a computer170 (30.8%)122 (22.1%)72 (13.1%)79 (14.3%)4 (0.7%)105 (19.0%) Print documents168 (30.4%)112 (20.3%)62 (11.2%)84 (15.2%)3 (0.6%)123 (22.3%) Study/work in a group72 (13.0%)95 (17.2%)94 (17.1%)113 (20.5%)15 (2.7%)163 (29.5%) Study/work individually133 (24.1%)136 (24.6%)82 (14.9%)83 (15.0%)3 (0.6%)115 (20.8%) Check out materials58 (10.5%)78 (14.1%)155 (28.1%)147 (26.6%)8 (1.5%)106 (19.2%) Use the café151 (27.4%)116 (21.0%)64 (11.6%)94 (17.0%)5 (0.9%)122 (22.1%)

15. Question 14: What format do you prefer when using library books for research? (552 responses)

16. Question 15: How would you prefer to watch a course reserve DVD at the library? (550 responses)

17. Question 16: How many library instruction sessions do you estimate you have participated in during your time here at Rivier? (552 responses)

18. Question 17: Please rate how helpful the library instruction sessions are to you. (552 responses)

19. Question 18: How can we make these library instruction sessions more helpful to you? (167 responses)

20. Question 19: Reference materials such as encyclopedias and handbooks can be used to answer quick questions, to begin the research process, or to gain an initial understanding of a topic. The library has a print and an online reference collection. How often do you use this type of material in print in the library or online (e.g. Credo Reference, Gale Virtual Reference Library, Reference Universe)? (551 Responses) OftenSometimesRarelyNeverI don't know what this is Print Reference79 (14.3%)159 (28.9%)137 (24.9%)113 (20.5%)63 (11.4%) Online Reference167 (30.3%)173 (31.4%)85 (15.4%)61 (11.1%)65 (11.8%)

21. Question 20: Do you have any comments about the print or online reference collections? (133 responses)

22. Question 21: What can the library do to be an important resource for you during your time at Rivier? (155 Responses)

23. Question 22: What are the best ways to communicate with you about new resource and library news and events? (552 responders) OptionCountPercent Email 52194.4% Handouts 549.8% Facebook 9116.5% Twitter 417.4% Foursquare 40.7% Library website 14325.9% Signs 13825.0% TV monitor in the café 8515.4% TV monitors on campus 8214.9% Library bulletin board 8014.5% Campus bulletin boards 9316.8% Other 81.4%

24. Question 23: Are there any resources, services, programs, or events you would like the library to add? (154 responses)

25. Question 24: Are there any policies you would like the library to change or add? (157 responses)

26. Question 25: Other comments