1. JC Mendez Director Clinical Solutions HCA IT&S – IT Partner Solutions
The Sky is the limit!
JC Mendez
Director Clinical Solutions
HCA IT&S – IT Partner Solutions
Texas State University
HA Conference
October 24th 2008

2. Who or what is a Healthcare Administrator?
It is someone who will:
Manage Employees
Prepare and maintain budgets
Problem solve and make decisions
Above all it is someone who:
“will procure resources and perform other administrative functions so that the clinical professionals can provide their services.”
BHA degree Program – Texas State University

3. Who am I? HOSA Pharmacy Runner/Technician
Intrigued by the “ C’s “ of the Hospital
Willing to leave home and take chances
Texas State Graduate
Pharmacy Technician/buyer ( again)
Converted our Hospital PHA system
Offered a job at Corporate
The rest is history.

4. What I do?
Responsible for the implementation of full Clinical Health Information systems in HCA facilities across the country
I manage a staff of highly specialized Clinicians and IT specialists that work together to implement systems to better serve the people taking care of our Customers/Patients

5. How do we do this?
Project milestones and controls to make sure we don’t fail.
Best Practices- Project Management Principles
Collaboration with facility leadership
people to build system that touches upwards to people in the facility

6. Project Timeline

7. Healthcare Opportunities
Are Limitless

8. What's out there in Healthcare?
Clinical
Technology
Administration
Physicians
Patient Care
Healthcare always begins with and ends with the Patient

9. Clinical Nursing Ancillary - RT, PT, OT, Speech Radiology Laboratory
Pharmacy
Medical Records
Operating Room

10. Technology Systems Computerized Documentation
Electronic Medication Administration
Portal/Mobility – Electronic Health Record
Physician Documentation and ordering

11. Opportunities Implementation Services Customer Support
Development- Software
Testing Services
Education
Auditing
Finance
Regulatory Management

12. Challenges Chief Information Officers – CIO Infrastructure
Disappearing Credit
Bad Debt
Regulatory compliance
Resources
Nursing Shortage
Physician retention
Technical staff

13. Current Events Shape Solutions
Medication errors
Electronic Medication Administration and Patient Bar Code Scanning
Electronic Medication Reconciliation
Wait times in the ED
ED Dashboard tracking system
-Patient tracking
-Administration review to ID/resolve bottlenecks

14. Current Events Shape Solutions
Physician Order legibility
POM – Physician Order Management
Patient Record
Electronic Medical Record and Portal
-complete current view of patient

15. Everyone needs a helping hand.
There are people out there who want to help you with your career. “Let them”
Find a Mentor- defined as a Wise and Trusted teacher or counselor.

16. Mentor Relationship Know your role Eagerness to learn
Ability and willingness to work as a team player
Patience
Be a risk taker
Have a positive attitude

17. Stay Connected Schools Business Associates Network
Professors
Alumni
Organizations
Business Associates
Network
Make and keep friends

18. Professionalism Five Keys to being a true Professional
Character is who you are and what you stand for. Choose to be professional
Attitude is your mental outlook – positive, serving mentality
Excellence is your commitment to quality and continuous improvement
Competency is your degree of expertise
Conduct how you deal with others - mature, polite, loyal and respect authority
Professionalism is for Everyone by James R. Ball

19. 10 rules of professionalism
Make a commitment to be professional
Do and say what you believe to be the right thing to say and do
Look and act professional
Take pride in your work
Learn your craft and teach it to others
Be accountable and responsible for your actions

20. 10 rules of professionalism continued
Do not tolerate mediocrity
Do whatever you need to do whenever you need to do it.
Do something useful to serve others
Invest continually in your own professional development and growth
Professionalism is for Everyone by James R. Ball

21. Be Passionate
Life
Work
Friends

22. -Marian Wright Edelman
“Service is the rent we pay to be living. It is the very purpose of life and not something you do in your spare time.”
-Marian Wright Edelman

23. Give Back
Community
Alma mater
Friends

24. Questions?