1. Challenges and Opportunities: Mergers within Mergers in the Context of Student Counselling Quality Promotion Committee (QPC): Centre for Psychological Services and Career Development (PsyCaD) S. Taylor, F.S. Jogie & M. Snyman October 2009 The Impact of Mergers in the South African Higher Education System Conference, Tshwane University of Technology

2. UJ, PsyCaD, South Africa 2 Brief Overview History Process Followed Implementation & Milestones Quality Processes & Measurements Institutional Audit, Self-Evaluation & Review Conclusion References

3. UJ, PsyCaD, South Africa 3 Challenges and Opportunities: Mergers within Mergers in the Context of Student Counselling PsyCaD QPC History

4. UJ, PsyCaD, South Africa 4 History The HE landscape in SA has changed & HE Act had to be amended. Result: and then+ = ERC & SWC incorporated into 2004 2005

5. UJ, PsyCaD, South Africa 5 History (continue) SCD + SSB = SCCD CEUSCCD ICAG + SCCD =PsyCaD July, 2007 March, 2008 Sept, 2008 Internal mergers: Unified psychological & career services incorporated into unique in HE A Centre in the Division: ADS

6. UJ, PsyCaD, South Africa 6 Challenges and Opportunities: Mergers within Mergers in the Context of Student Counselling PsyCaD QPC Process Followed

7. UJ, PsyCaD, South Africa 7 Management Principles Accountable, Fair, Participative, Responsible & Transparent. Outlined integration plan: A phased approach (6). Communication. Involvement of & support from line managers.

8. UJ, PsyCaD, South Africa 8 A Phased Integration Approach Phase 1: Campus Visits (7 & 22 May 2008) ; Phase 2: Deliberations (12 – 30 May 2008) ; Phase 3: Attendance & Observations of Meetings (13 May 2008) ; Phase 4: Individual Interviews (17 June – 8 July 2008) ; Phase 5: Organisational Structure Workshop (28 & 29 July 2008) Wheel of Services ; & Wheel of Services Phase 6: Population – Functions (30 July - 11 September 2008) PsyCaD Organogram. PsyCaD Organogram

9. UJ, PsyCaD, South Africa 9 Challenges and Opportunities: Mergers within Mergers in the Context of Student Counselling PsyCaD QPC Implementation & Milestones

10. UJ, PsyCaD, South Africa 10 Implementation 1 st PsyCaD Management Meeting: 19 September 2008. Service Units launched projects & took responsibility. Key quality mechanisms relating to staff. Board of Governance (BoG). Constitution, Procedures & a Code of conduct. Process Owners. Year Plan 2009.

11. UJ, PsyCaD, South Africa 11 Milestones Cross functioning of teams & members. Generation of the feeling of a common purpose. Branding of PsyCaD. Research capacity within PsyCaD. Establishment of committees: QPC, Language. Income generation. Ethics. Implementation of quality processes & measurements.

12. UJ, PsyCaD, South Africa 12 Challenges and Opportunities: Mergers within Mergers in the Context of Student Counselling PsyCaD QPC Quality Processes & Measurements

13. UJ, PsyCaD, South Africa 13 Quality Processes “..good quality is not accidental and that it does not result from mere wishful thinking” - Gitlow, et al. (2005). PsyCaD QPC: 14 January 2009. Feedback loop. Organisational cultures (Goetsch & Davis, 1994).

14. UJ, PsyCaD, South Africa 14 Quality Measurements All activities are underpinned by ethics & professionalism. HPCSA legislation. CPD Workshop: Director. Confidentiality Oath. A uniform filing system. Electronic tracking system. Surveys & Quality Evaluation of Services. Procedures: ISO9000/2000. “New Staff Guide & Welcome Pack”.

15. UJ, PsyCaD, South Africa 15 Challenges and Opportunities: Mergers within Mergers in the Context of Student Counselling PsyCaD QPC UJ Institutional Audit, Self- Evaluation & Review

16. UJ, PsyCaD, South Africa 16 UJ Institutional Audit, Self-Evaluation & Reviews Former ICAG & SCCD underwent the HPCSA evaluation in 2007. UJ Institutional Audit: 21 – 24 August 2009. PsyCaD Self-Evaluation: 2010. Celebrated first year of service. Reflection Day (“Orchids & Onions Day”): 21 October 2009. Planning Day: 23 October 2009.

17. UJ, PsyCaD, South Africa 17 Challenges and Opportunities: Mergers within Mergers in the Context of Student Counselling PsyCaD QPC Conclusion

18. UJ, PsyCaD, South Africa 18 Conclusion The integration process to form PsyCaD is hailed as a success story. Key to success: - Careful planning; - Effective & extensive communication; - Involvement & support of top management within UJ; and - A participative, transparent & fair process. PsyCaD’s structure was developed as a team. Short timeframe this was achieved is to be commended. Now is the moment to reflect & review: New challenges of 2010.

19. UJ, PsyCaD, South Africa 19 Dankie Keya Leboha Ngiyabonga Thank you

20. UJ, PsyCaD, South Africa 20 Centre for Psychological Services and Career Development (PsyCaD) Contact us University of Johannesburg PO Box 524 Doornfontein Campus Johannesburg Republic of South Africa Louisa Street, House nr 4 Tel.: +27 11 559 6042 Fax: +27 11 559 6649 Email: staylor@uj.ac.zastaylor@uj.ac.za Website: http://www.uj.ac.za/http://www.uj.ac.za/

21. UJ, PsyCaD, South Africa 21 References Asmal, K. 2002. Transformation and reconstruction of the higher education system. Press statement released by the Ministry of Education, 30 June 2002. Gitlow, H.S., Oppenheim, A.J., Oppenheim, R., and Levine, D.M. 2005. Quality Management. Singapore: McGraw-Hill. Goetsch, D.L. and Davis, S. 1994. Introduction to Total Quality. New Jersey: Prentice Hall International Inc. Health Professions Council of South Africa (HPCSA), 2004. Form 223: Rules of conduct pertaining specifically to psychology.

22. UJ, PsyCaD, South Africa 22 References (continue) Hoyle, D. 1994. ISO9000 Quality Systems Handbook. Great Britain: Butterworth-Heinemann. South Africa, 1997. Higher Education Act 101 of 1997. Pretoria: Government Printer. South Africa, 2000. Promotion of Access to Information Act 2 of 2000. Pretoria: Government Printer. South Africa, 2003. National Health Act 61 of 2003. Pretoria: Government Printer.