1. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 1 1 C H A P T E R PLAYERS IN THE SYSTEMS GAME

2. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 2 Chapter OnePlayers in the Systems Game What are information systems, and who are the stakeholders in the information systems game? What role will you personally play in the development and use of information systems? Who are information system users? How is the definition changing in a remote computing and Internet-centric world? What is a systems analyst and why are these individuals the key players in the development and implementation of information systems? What are systems analysis and design? What modern business and technology trends are affecting information systems development? What are the career prospects for systems analysts? If you want to pursue a career as a systems analyst, what knowledge and skills do you need to acquire?

3. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 3 Chapter Map Each chapter includes a map that maps the chapter to Zachman’s Framework for Information Systems Architecture. Complete map will be built over first three chapters. Chapter 1 emphasizes the stakeholder’s column

4. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 4 Information Systems & Technology An information system (IS) is an arrangement of people, data, processes, communications, and information technology that interact to support and improve day-to-day operations in a business, as well as support the problem-solving and decision-making needs of management and users. (some books call this a computer application…) Information technology is a contemporary term that describes the combination of computer technology (hardware and software) with telecommunications technology (data, image, and voice networks). (some books may use “computer technology…”

5. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 5 Stakeholders: Players in the Systems Game A stakeholder is any person who has an interest in an existing or new information system. Stakeholders can be technical or nontechnical workers. For information systems, the stakeholders can be classified as: –System owners –System users –Systems analysts –System designers –System builders –IT vendors and consultants –(note: some individuals can play multiple roles, such as system owner and system user…) –(Assigning roles can be very useful in the overall scheme of things sometimes…)

6. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 6 Information versus Knowledge Workers Information workers are those workers whose jobs involve the creation, collection, processing, distribution, and use of information. (sometimes called ‘while collar workers – who incidentally outnumber blue collar workers since 1957) Knowledge workers are a subset of information workers whose responsibilities are based on a specialized body of knowledge. ( oftentimes degreed or credentialed in some special subject area – called smes e.g. Engineers, scientists, accountants, etc.)

7. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 7 Let’s start off with discussions of these different stakeholders. Very important. Stakeholders view the entire system quite differently!!! Discuss…

8. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 8 System Owners System owners are the information system’s sponsors and chief advocates. They are usually responsible for funding the project to develop, operate, and maintain the information system. These are the guys who PAY for the system…

9. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 9 System Users System users are the people who use or are affected by the information system on a regular basis—capturing, validating, entering, responding to, storing, and exchanging data and information. A common synonym is client. Types include: –Internal users Clerical and service workers Technical and professional staff Supervisors, middle managers, and executive managers Remote and mobile users (internal but disconnected) –Trend toward telecommuting is becoming larger and larger. –Work for the organization. –External users –Do not directly work for the organization. –Perhaps these are direct consumers. –Growth of web is driving increases in both remote and external users.

10. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 10 System Designers and System Builders System designers translate system users’ business requirements and constraints into technical solutions. They design the computer files, databases, inputs, outputs, screens, networks, and programs that will meet the system users’ requirements. Generally a ‘systems analyst’, designer, etc. System builders construct the information system components based on the design specifications from the system designers. In many cases, the system designer and builder for a component are one and the same. Generally, a ‘programmer’

11. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 11 Systems Analysts A systems analyst studies the problems and needs of an organization to determine how people, data, processes, communications, and information technology can best accomplish improvements for the business. (MAY HAVE NOTHING TO DO WITH COMPUTERS…) When information technology is used, the analyst is responsible for: –The efficient capture of data from its business source, –The flow of that data to the computer, –The processing and storage of that data by the computer, –The flow of useful and timely information back to the business and its people. Often defined differently in different organizations and roles. Sometimes, above; other times much more technical.

12. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 12 Variations on the Systems Analysts Title A business analyst is a systems analyst that specializes in business problem analysis and technology-independent requirements analysis. –(becoming more popular because of the number of end-users and other knowledge workers being assigned to systems analysts roles in organizations. A programmer/analyst (or analyst/programmer) includes the responsibilities of both the computer programmer and the systems analyst. Other synonyms for systems analyst include: –Systems consultant –Systems architect –Systems engineer –Information engineer –Systems integrator

13. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 13 General Problem-Solving Approach Much of what we do involves problem solving: 0. (not to be confused with an actual system development life cycle or methodology.) 1. Identify the problem. (from specifications or other sources; may involve capture of information and needs) 2. Analyze and understand the problem. 3. Identify solution requirements or expectations. 4. Identify alternative solutions and decide a course of action. 5. Design and implement the “best” solution. 6. Evaluate the results. If the problem is not solved, return to step 1 or 2 as appropriate.

14. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 14 Where Systems Analysts Work In “traditional businesses” »(has to do with organization) –Working in traditional information services organizations (permanent project teams) –Working in contemporary information services organizations (dynamic project teams) In outsourcing businesses –Contracted to traditional businesses In consulting businesses –Contracted to traditional businesses In application software businesses –Building software products for traditional businesses

15. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 15 Traditional IS Services Organization Important: analysts / programmers permanently assigned to specific business functions / areas. Typically teams assigned to specific functional areas….

16. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 16 Contemporary IS Services Organization Nowadays, note that analysts, programmers, and other specialists are ‘pooled’ for dynamic and temporary assignments to project teams as needed. Note the increased specialization of roles….. Note how expertise is ‘pooled’ here in the picture to the right.

17. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 17 Business Trends and Drivers – Overview…. Total quality management (TQM) Continuous process improvement (CPI) Globalization of the economy Information technology problems and opportunities –Year 2000 problem (Y2K) Probably still some cleaning up…some short term fixes that need long term solutions. –Euro currency directive –Enterprise resource planning (ERP) –Electronic commerce (EC or E-commerce) Let’s look at each of these….

18. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 18 Total Quality Management - all about Process…. Total quality management (TQM) is a comprehensive approach to facilitating quality improvements and management within a business. Information systems quality standards: –ISO 9001, Quality systems – Model for quality assurance in design/development, production, installation, and servicing. –Capability Maturity Model (CMM) is a framework to assess the maturity level of an organization’s information systems development and management processes and products. It consists of five levels of maturity as measured by a set of guidelines called the key process areas (KPAs).

19. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 19 More on Quality Considerations and Process Improvement –Many businesses are moving toward information systems quality certification based on one or both of the standards listed. –The federal government has mandated that future companies that seek supply software for government agencies and contracts must be CMM Level 3 or better. Many of these businesses have elected to achieve this CMM Level 3 certification for all information and software, not just government contracted products. –It is important to note that ISO 9001 and CMM seek to certify the process used to develop systems and software, not the systems and software for their own sake.

20. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 20 Business Process Redesign Business Process Redesign (BPR) is the study, analysis, and redesign of fundamental business processes to reduce costs and/or improve value added to the business. –Usually complemented by continuous process improvement –A lot of this is going on….

21. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 21 Continuous Process Improvement Continuous Process Improvement (CPI) is the continuous monitoring of business processes to effect small but measurable improvements to cost reduction and value added. –Essentially the opposite of business process redesign; however, –CPI can and frequently does complement BPR.

22. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 22 Legacy Systems Legacy systems are older information system applications that have become crucial to the day-to-day operation of a business and that may use technologies considered old or outdated by current standards. Lots of stand-alone systems; no plans for integration / sharing of costly resources, etc. –Can be adversely affected by technology & economic forces: Year 2000 Euro –Can be replaced by alternative solutions:  ERP (Enterprise Resource Planning) ahead…  E-Commerce

23. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 23 Enterprise Resource Planning An Enterprise resource planning (ERP) software product is a fully integrated information system that spans most basic business functions required by a major corporation. An ERP product is built around a common database shared these business functions. Examples of ERP software vendors include. –Baan –J. D. Edwards –Oracle –Peoplesoft –SAP

24. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 24 Enterprise Resource Planning - More –ERP is dramatically changing the role of the modern systems analyst. Instead of spending effort on requirements planning and systems design, ERP redirects effort to activities such as customization, business process redesign and alignment, and system implementation. –Systems analysts who work on ERP projects are almost always called systems integrators.

25. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 25 Electronic Commerce Electronic commerce (e-commerce or EC) involves conducting both internal and external business over the Internet, intranets, and extranets. –Electronic commerce includes the buying and selling of goods and services, the transfer of funds, and the simplification of day-to-day business processes – all through digital communications. –Three basic types of electronic commerce applications include: Marketing Business-to-consumer (B2C) Business-to-business (B2B)

26. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 26 Systems Analysts versus Programmers SA: –Hosts of skills Work with varieties of people with varying perspectives on the application Must communicate effectively with all of these Must be a people person Must be a good communicator – written and orally More involved in representing the corporation –Programmer Usually can work with a well-defined peer group Does not require the diversity of people skills and communication skills required by an SA Does require more technical skills Often scope of responsibilities is clearly defined

27. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 27 The Systems Analyst as a Facilitator

28. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 28 Skills Required by Systems Analysts Working knowledge of information technology Computer programming experience and expertise General business knowledge Problem-solving skills Interpersonal communication skills Interpersonal relations skills Flexibility and adaptability Character and ethics Systems analysis and design skills

29. Irwin/McGraw-Hill Copyright © 2000 The McGraw-Hill Companies. All Rights reserved Whitten Bentley DittmanSYSTEMS ANALYSIS AND DESIGN METHODS5th Edition 29 The Ten Commandments of Computer Ethics 1. Thou shalt not use a computer to harm other people. 2. Thou shalt not interfere with other people's computer work. 3. Thou shalt not snoop around in other people's computer files. 4. Thou shalt not use a computer to steal. 5. Thou shalt not use a computer to bear false witness. 6. Thou shalt not copy or use proprietary software for which you have not paid. 7. Thou shalt not use other people's computer resources without authorization or proper compensation. 8. Thou shalt not appropriate other people's intellectual output. 9. Thou shalt think about the social consequences of the program you are writing or the system you are designing. 10. Thou shalt always use a computer in ways that insure consideration and respect for your fellow human Computer Ethics Source: Computer Ethics Institute