1. Innovation & Change

2. Innovation Why should companies innovate? Why should companies innovate?

3. Types of Changes Incremental Incremental Radical Radical What’s the difference? What’s the difference?

5. Strategic Types of Change Technology Change Technology Change Product & Service Change Product & Service Change Strategy & Structure Change Strategy & Structure Change Culture Change Culture Change

6. Elements for Successful Change What is Organizational Change? What is Organizational Change? Components Components Ideas Ideas Needs Needs Adoption Adoption Implementation Implementation Resources Resources

7. Technology Change Characteristics Characteristics The Ambidextrous Approach The Ambidextrous Approach Mechanistic Mechanistic Organic Organic

8. Techniques for Encouraging Technological Changes Switching Structures Switching Structures Creative Departments Creative Departments Idea incubators Idea incubators Venture Teams Venture Teams Skunkworks Skunkworks New-venture Fund New-venture Fund Corporate Entrepreneurship Corporate Entrepreneurship Idea Champion Idea Champion Technical/ Management champion Technical/ Management champion

9. New Products & Services Success Rates Success Rates Reasons for Success Reasons for Success Horizontal Linkage Model Horizontal Linkage Model Departmental specialization Departmental specialization Boundary spanning Boundary spanning Horizontal linkages Horizontal linkages Competitive Advantage Competitive Advantage Time-based competition Time-based competition

10. Strategy & Structure Dual-core Approach Dual-core Approach Administrative Core Administrative Core Technical Core Technical Core Mechanistic Mechanistic Organic Organic

11. Culture Change Forces for Change Forces for Change Reengineering & Horizontal organizing Reengineering & Horizontal organizing Diversity Diversity Learning organization Learning organization Organizational Development Organizational Development Large-group Intervention Large-group Intervention Team Building Team Building Interdepartmental Activities Interdepartmental Activities

12. Strategies for Implementing Change Leadership for Change Leadership for Change Preparation Preparation Acceptance Acceptance Commitment Commitment

14. Barriers to Change Focus on Costs Focus on Costs Failure to Perceive Benefits Failure to Perceive Benefits Lack of Coordination/Cooperation Lack of Coordination/Cooperation Uncertainty Avoidance Uncertainty Avoidance Fear of Loss Fear of Loss

15. Lewin’s Model UnfreezeChangeRefreeze

16. Establish a Sense of Urgency Form a Guiding Coalition Create a Vision Communicate the Vision Empower Others to Act Create a Short-Term Wins Consolidate Improvements Institutionalize Change Kotter’s Change Model