1. Building Great Partnerships Using Inclusion as the HOW SM Corey L. Jamison President The Kaleel Jamison Consulting Group, Inc. Michele Cox Director, Human Resources, Organizational Effectiveness Quest Diagnostics, Inc. Leading Diversity Summit Linkage, Inc. - 5 April 2011

2. Copyright © 2011 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518 271-7000. www.kjcg.com.

3. Purpose Discuss the ways in which Inclusion as the HOW SM helps partners and organizations gain 360-degree vision on everyday challenges.Discuss the ways in which Inclusion as the HOW SM helps partners and organizations gain 360-degree vision on everyday challenges. Share our experiences about how the Seven C’s of Partnering help us get the data and perspectives we need to be higher performing.Share our experiences about how the Seven C’s of Partnering help us get the data and perspectives we need to be higher performing. Consider how we can improve our partnership skills today.Consider how we can improve our partnership skills today.

4. Copyright © 2011 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518 271-7000. www.kjcg.com. Introductions

5. HELLOS

6. A Common Partnership Trap VS.

7. Copyright © 2011 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518 271-7000. www.kjcg.com. Stronger Partnerships are Built on Good Data

8. Copyright © 2011 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518 271-7000. www.kjcg.com. Inclusion is … A sense of belonging: Feeling respected, valued, and seen for who we are as individuals; There is a level of supportive energy and commitment from leaders, colleagues, and others so that we – individually and collectively – can do our best work.

9. Copyright © 2011 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518 271-7000. www.kjcg.com. Seven C’s of PartneringCOMMITMENT Visioning a positive outcomeVisioning a positive outcome Mutual regard and respectMutual regard and respect Partnership as a journeyPartnership as a journey Progress, not perfectionProgress, not perfectionCONTEXT Remembering the “what” that joins usRemembering the “what” that joins us We didn’t choose each other, but we must choose to partnerWe didn’t choose each other, but we must choose to partner Partnership vs. RelationshipPartnership vs. RelationshipCOMMUNICATION Different outcomes - purposesDifferent outcomes - purposes Different stylesDifferent styles Verbal, non-verbalVerbal, non-verbal Process and contentProcess and content Expression of emotionExpression of emotion * Concepts adapted with permission from Catherine S. Buntaine.

10. Copyright © 2011 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518 271-7000. www.kjcg.com. Seven C’s of PartneringCONFLICT What are the rules?What are the rules? SafetySafety Emotions - anger, hurtEmotions - anger, hurt Making upMaking upCOMPETITION What are the rules?What are the rules? Are we comparable?Are we comparable? Competition begets strong feelings and many different behaviorsCompetition begets strong feelings and many different behaviors A new paradigm - competition as inspirationA new paradigm - competition as inspiration * Concepts adapted with permission from Catherine S. Buntaine.

11. Copyright © 2011 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518 271-7000. www.kjcg.com. Seven C’s of PartneringCROSS-MENTORING Utilizing and growing each other’s competenciesUtilizing and growing each other’s competencies Dealing honestly and in a supportive manner about our own and our partner’s competenciesDealing honestly and in a supportive manner about our own and our partner’s competencies Helping each other grow and acquire new competenciesHelping each other grow and acquire new competencies Balancing the competencies of the team to perform a task and the needs of members to growBalancing the competencies of the team to perform a task and the needs of members to grow Coaching one anotherCoaching one anotherCLOSENESS Collaboration brings affection- appreciation = closenessCollaboration brings affection- appreciation = closeness Unmanaged feelings of closeness, affection can lead to dysfunctional behaviors (missed connections)Unmanaged feelings of closeness, affection can lead to dysfunctional behaviors (missed connections) Detachment/avoidance, hurt/harassmentDetachment/avoidance, hurt/harassment We worry about different aspects of closenessWe worry about different aspects of closeness We have different currencies of closenessWe have different currencies of closeness Feelings of closeness are perceived by those around usFeelings of closeness are perceived by those around us * Concepts adapted with permission from Catherine S. Buntaine.

12. Copyright © 2011 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518 271-7000. www.kjcg.com. Seven C’s of Partnering Think about your “C” –Think about your “C” – –How do you experience this “C” in the partnerships you have at work? Home? How does it play out in good/not so good ways? What do you want to start, stop and/or continue to improve on your partnership skills regarding this “C”?What do you want to start, stop and/or continue to improve on your partnership skills regarding this “C”?

13. Copyright © 2011 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518 271-7000. www.kjcg.com. 12 Inclusive Behaviors 1 Greet people authentically—say hello. 2 Create a sense of “safety” for yourself and your team members. 3 Work for the common good and shared success. 4 Listen as an ally—listen, listen, listen and engage. 5 Lean into discomfort—be willing to challenge self and others. 6Put your stake in the ground and be willing, eager and able to move it. * Adapted with permission from Marjane Jensen

14. Copyright © 2011 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518 271-7000. www.kjcg.com. 12 Inclusive Behaviors 7 Link to others’ ideas, thoughts and feelings. 8 Create 360–degree vision: Ask others to share their thoughts and experiences and accept their frame of reference as true for them. 9Address misunderstandings and resolve disagreements. 10Speak up when people are being excluded. 11 Ask who else needs to be in the room to understand the whole situation. 12 Build trust: Do what you say you will do and honor confidentiality. * Adapted with permission from Marjane Jensen

15. Copyright © 2011 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518 271-7000. www.kjcg.com. THANKYOU