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External KnowledgeTechnology Internal Information Figure 1.1 The Grid Richard Susskind 2000 C.

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Presentation on theme: "External KnowledgeTechnology Internal Information Figure 1.1 The Grid Richard Susskind 2000 C."— Presentation transcript:

1 External KnowledgeTechnology Internal Information Figure 1.1 The Grid Richard Susskind 2000 C

2 External KnowledgeTechnology Internal Information Figure 1.2 The Quadrants external technology links internal use of technology internal management of knowledge provision of access to knowledge C Richard Susskind 2000

3 Client KnowledgeTechnology Internal Information Figure 1.3 The Legal Grid client relationship systems back-office technologyinternal knowledge systems online legal services C Richard Susskind 2000

4 Client KnowledgeTechnology Internal Information Figure 1.4 Examples of systems document management practice management human resource management marketing databases hardware networks operating systems online financial reporting status reporting deal-rooms document archives electronic mail know-how databases template libraries precedent libraries Intranet services 2nd generation web sites virtual lawyers online legal guidance systems expert systems C Richard Susskind 2000

5 Client KnowledgeTechnology Internal Information Figure 1.5 Business impact keeping basic systems running risk management providing robust infrastructure new, improved ways of delivering traditional service efficiency productivity leveraging knowledge new service opportunities new business models turning knowledge into value C Richard Susskind 2000

6 Client KnowledgeTechnology Internal Figure 1.6 Electronic commerce & knowledge management electroniccommerce knowledge management C Richard Susskind 2000

7 Client KnowledgeTechnology Internal Figure 1.7 Firms in 1995 most major law firms in 1995 C Richard Susskind 2000

8 Client KnowledgeTechnology Internal Figure 1.8 Firms in 1997 most major law firms in 1997 C Richard Susskind 2000

9 Client KnowledgeTechnology Internal Figure 1.9 Firms in 1999 most major law firms in 1999 C Richard Susskind 2000

10 Client KnowledgeTechnology Internal Figure 1.10 Firms by 2005 successful law firms by 2005 C Richard Susskind 2000

11 Client KnowledgeTechnology Internal Information Figure 1.11 Knowledge systems LEGALMETHODOLOGIESLEGALMETHODOLOGIES WORKPRODUCTRETRIEVALWORKPRODUCTRETRIEVAL EXPERTSYSTEMSEXPERTSYSTEMS INTELLIGENTCHECKLISTSINTELLIGENTCHECKLISTS TEMPLATES+COMMENTARYTEMPLATES+COMMENTARYM C Richard Susskind 2000

12 Client KnowledgeTechnology Internal Figure 1.12 Strategy 1 Consolidation Strategy 1 Consolidation C Richard Susskind 2000

13 Client KnowledgeTechnology Internal Figure 1.13 Strategy 2 Putting the house in order Strategy 2 Putting the house in order C Richard Susskind 2000

14 Client KnowledgeTechnology Internal Figure 1.14 Strategy 3 Client relationship systems Strategy 3 Client relationship systems C Richard Susskind 2000

15 Client KnowledgeTechnology Internal Figure 1.15 Strategy 4 Knowledge management Strategy 4 Knowledge management C Richard Susskind 2000

16 Client KnowledgeTechnology Internal Figure 1.16 Strategy 5 Legal electronic commerce Strategy 5 Legal electronic commerce C Richard Susskind 2000

17 Client KnowledgeTechnology Internal Figure 1.17 Strategy 6 Entrepreneurial Strategy 6 Entrepreneurial C Richard Susskind 2000

18 Client KnowledgeTechnology Internal Figure 1.18 Strategy 7 Progressive Strategy 7 Progressive C Richard Susskind 2000

19 Client KnowledgeTechnology Internal Figure 1.19 Strategy 8 Complete Commitment Strategy 8 Complete Commitment C Richard Susskind 2000

20 Client KnowledgeTechnology Internal Figure 1.20 Important future roles Chief Knowledge Officer Chief Technology Officer Chief Information Officer C Richard Susskind 2000

21 SelectionServiceRecognition Figure Todays Client Service Chain blatant trigger selection of lawyer consultative advice C Richard Susskind 2000

22 Figure Transforming the Service element of the Client Service Chain unbundled services online service consultative advice commoditized latent market multi-disciplinary high-end, traditional project management document management legal research strategy Transforming the Service element of the Client Service Chain from consultative advice to C Richard Susskind 2000

23 Figure Transforming the Selection element of the Client Service Chain selection of source of guidance selection of online service selection of adviser assessment of need infomediaries online auctions virtual teams to from selection of lawyer Transforming the Selection element of the Client Service Chain C Richard Susskind 2000

24 Figure Transforming the Recognition element of the Client Service Chain blatant trigger proactive service infomediaries legal audits push technology intelligent agents embedded expertise Intranet implants business-episode based Transforming the Recognition element of the Client Service Chain blatant trigger from to C Richard Susskind 2000

25 SelectionServiceRecognition Figure Tomorrows Client Service Chain blatant trigger selection of source of guidance unbundled services proactive service selection of online service selection of adviser online service consultative advice C Richard Susskind 2000

26 Client KnowledgeTechnology Internal Information Figure 2.6 Sustaining and disruptive technologies Sustaining Disruptive C Richard Susskind 2000

27 Figure 12.1 Tomorrows Justice System C Richard Susskind 2000


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