1. Embedding Literacy VCH Experiences Linda Dempster, RN, MA Executive Director, Quality, Patient Safety, and Infection Prevention and Control March 2013

2. 2 The Challenge Complex system –Few regulations/standards/protocols –Communication issues/multiple team members –Interface between humans and machines Risk of error is great!

3. 3 Embedding literacy and essential skills Our work with: “embedding literacy and essential skills in infection control practices in hospitals” collaboration between VCH, HEU, Housekeeping and Decoda Solutions

4. 4 Decoda’s expertise Literacy and essential skills for VCH some examples: 1. patient education pamphlets 2. housekeeping in hospitals

5. 5 The keys to infection prevention and control prevention management

6. 6 Lab Technicians Pharmacists Nurses Physicians Patients Infection Control Practitioners Administrators Infectious Disease Physicians Housekeepers

7. 7 Routine cleaning and maintenance of all mobile equipment Good housekeeping practices Appropriate use of antibiotics Good hand cleaning Treatment guidelines

8. 8 Patient education TLC Project original

9. 9 TLC Project Version 2

10. TLC Project Final version

11. TLC Project original

12. TLC Project Final version

13. 13 Housekeeper education-the before

14. 14 Difficult to read/understand

15. The after 15

16. 16

17. 17

18. 18 The carts before No clear understanding of exact steps to follow when cleaning No microfiber cloths No colour coding 18

19. The carts after Microfiber cloths Colour-coded buckets

20. 20 Clear instructions for use

21. 21 Look where we are now we asked the housekeeper about the new carts- she said she really liked the new carts and especially the new micro fiber cloths "I can feel them cleaning better".

22. 22 Thank you!