2. the commercial group Independently & privately owned Providing comprehensive, integrated procurement service The group employs over 130 hugely impassioned and professional staff Turnover increased to £20 million+ year ending 2006 Average growth 30% per year on year All profits are reinvested in the business £1/2 million investment in premises, software, phone systems, training and personnel 2006 ISO9001 Accredited, Microsoft Gold Partner Ecommerce specialists since 2000 (70% of business)

3. Stationery & office supplies NetworksOffice interiors Print procurement & management Recruitment

4. London 2012

5. our introduction to CSR Carbon Emissions Waste Management Commercial Charity Charter CSR Programme

6. Brand enhancement and corporate differentiation Staff motivation Human Resource opportunities Identification of long term cost saving opportunities Prepared for possible regulation the benefits of CSR

7. CarbonNeutral – our journey 1… measuring 2 … reducing 3 … offsetting 4 … communication (internally & externally) Four key stages

8. 1. measuring calculated carbon footprint over a 12 month period figures sourced by our finance and administration team verified by Edinburgh Centre of Carbon Management (ECCM) carbon emissions = 1078 tonnes per annum 84% company owned vehicles (over half from company fleet) 10% premises 5% commuting 1% business travel

9. 2. reducing created the CarbonNeutral steering group seconded Simon Graham to plan our reduction programme Emissions (tonnes CO2e) Action Reduction (tonnes CO2e) Emissions after action (tonnes CO2e) Timescale 1078More efficiently use the van fleet461026Q1 2007 1026Use biodiesel for van fleet227799Q2 2007 799 Introduce recycling of paper, cardboard and other materials 2797Q2 2007 797Introduce fuel efficient vehicles and driving70727Q3 2007 727Introduce energy efficient devices where possible15712Q3 2007 712Reduce commuting by 5% through car sharing10702Q3 2007 702Encourage an additional 25% of commuting by bicycle12690Q3 2007 690Use biodiesel for diesel car and van fleet122568Q4 2007 568Reduce commuting by 5% through telecommuting10558Q4 2007 558Buy all electricity from renewable resources85473Q3 2008 473Install solar panel driven hot water system10463Q1 2009 463Use biodiesel for entire fleet251212Q2 2009 860 48% Reduction 26% Reduction 80% Reduction

10. 3. offsetting rural solar electricification project, India energy efficient lighting, Jamaica wind power Generation, New Zealand CarbonNeutral steering group selected 3 renewable energy projects

11. 4. communicating – (internally & externally) engagement of staff, suppliers and customers maximum benefits gained from our status as a CarbonNeutral company influencing of our supplier network continuous staff training reduction and tracking of costs raising of our profile through a PR & marketing programme steering group worked with CarbonNeutral to produce our KPI matrix developed to ensure continuous

13. waste management reduce the amount of waste Commercial produces at source reuse as much as possible recycle as much as possible of the remaining WASTE = REDUNDANT ASSETS THAT POTENTIALLY HAVE VALUE waste management group formed to

14. waste management policy to implement rules based printing to reduce, paper & toner consumption and cost policy to purchase cleaning materials from a refill option removal of disposable cups (7-12% of entire waste) continued focus on electronic trading reduce the amount of waste Commercial produces at source

15. reuse of packaging that enters the building refurbishment of used machines for resale or redistribution Waste to Wonder programme: Green Standards waste management - recycling reuse as much as possible We have a preferred partner to handle our waste : Lansdown Park Recycling facility We are recycling: paper, cardboard, metal, plastics: even T-Bags!! recycle as much as possible of the remaining

17. contribution to charity commercial has given continuous support over the past 16 years to charities including: We will continue with these one off donations while forming a closer partnership with Acorns and NSPCC

18. contribution to charity Acorns helped over 1200 families in the last 18 years acorns provide respite, emergency and end of care life in 3 hospices located in Birmingham, Walsall and Worcester providing high quality, unique care and support in a loving environment acorns is dedicated to making the most of a life that is limited, not just for the child, but for the whole family every day, it costs £450 per bed to provide the specialist care and support that every Acorns child require

19. contribution to charity charity charter to Acorns money- engage staff in small fundraising activities, company wide initiative time - encourage staff to donate their time to the trust goods – collection and redistribution of goods to charity shop & donation of goods for resale / raffle contact – understanding Acorns and communicating their message and needs to our customers / suppliers are our community

20. in conclusion our commitment to CSR underpinning our commitment, doubling in size over the next 5 years is the promise that it will be achieved responsibly we have already gained formal recognition from a number of governing bodies, that our business ethics and standards meet, if not exceed, the highest levels. this is a most exciting time of development for our company and as we continue to grow we are determined to share those achievements with our customers and suppliers

21. questions