1. AICT 1.2 & 1.3

2. Types of Organisations We have seen that you need to distinguish between: Utilities Local Government Charities Banks Retailers Manufacturers Travel, Leisure & Tourism

3. Ownership Commercial organisations – or ‘Businesses’ – Aim to make a profit (reward to owners) – Aim to grow the business (profits, sales, market share, employees) Range in size from – Sole traders eg window cleaners – Local businesses eg Plumbers, corner shops – Medium eg Regional shop chain – National eg Halfords, Kwik-Fit – International eg Ford, Esso, Coca Cola

4. Objectives Commercial – – Financed by sales – Controlled by owners Public – provide services – Financed by taxes, – Controlled by Government Non-profit or Charitable – Financed by donations & grants – Regulated by Charity Commission

5. Use of ICT in Tesco Market Goods & Services Present information Exchange information Conduct transactions Capture & Process Customer information Control & Optimise Stock Distribute goods Manage Customer relations

6. Use of ICT in London Ambulance Service Present information Exchange information Public relations Fleet Management Staff Management Facilities Management Telecomms – 1 million phones call pa.

7. Use of ICT in a Charity: BHF Manage & Invest Funds Donor information Marketing Programmes Management of shops, staff, volunteers

8. Organisations & ICT: Information that goes out… Task: ICT & Health Visit NHS Direct & view ‘Best Treatments’ Create a list of: Different forms of information Different methods used to find information Different audiences How presentation varies for each audience

9. Task 2:Charity & ICT On the BHF website find: Capture & processing data Presenting & exchanging information Conducting transactions Marketing goods & services Distributing goods Managing customer relations Optimising Stock levels

10. Use of ICT in Public Sector Visit British Army & Metropolitan Police websites Can you find: Capturing & Processing data Presenting & exchanging information Conducting transactions Marketing goods & services Managing customer relations Optimising JIT *purchasing *just in time

11. Use of ICT in Manufacturing Visit the Ford website: Find evidence of Capturing & Processing data Presenting & exchanging information Conducting transactions Marketing goods & services Managing customer relations Optimising JIT *purchasing *just in time

12. Size Generally, the larger the organisation, the greater the amount of ICT that is used Find the Turnover, Employee numbers and Number of Office locations (if possible) of: – 3 largest International businesses – 3 largest UK businesses – Largest UK government organisation – 3 Largest charities

13. What is… JIT B2B B2C Find on the web the Objectives of: – BUPA – Manchester Grammar School – PDSA