1. ESP Logistics EMEA & Global Service Parts Logistics Service Supply Chain Design Importer of Record Services Network Design, Source, Purchase, Implement & Manage Project, vendor & Contract Management Compliance, IOR & Tax efficiencies Multi-vendor selection Unification software Client & vendor services A Global Import Compliance Program For Technology Service Logistics Home About Provider Services User Services IOR Services Contact

2. ESP Logistics EMEA & Global Service Parts Logistics If you are reading this you are likely a global technology business faced with the prospect of supporting the warranty and extended warranty of product sold in ever more remote emerging markets of the world. You are under pressure to commence service support in geographies you have little experience of and would like a tool to revert these markets to a level playing field you are familiar with. In the following slides I will explain how we can assist you to do this and enable you to concentrate on the business of supporting your customers. A Global Import Compliance Program For Technology Service Logistics Home About Provider Services User Services IOR Services Contact

3. ESP Logistics EMEA & Global Service Parts Logistics Tell us the country, product, vendors & volumes… & we will… Undertake a compliance assessment to define: Import licences & certification requirements Shipping Import documentation requirements. Official customs & authority tax, duties & charges Provide a costed solution which includes: Acquisition of any required licences or certification Provision of a legal entity to act as IOR / EOR. Provision & population of all import documentation Provision of any viable tax recovery solutions Means to get support product in & out of the country to support your required SLA whilst meeting all local authority compliance and reporting requirements. Global Import Compliance For Technology Service Logistics Home About Provider Services User Services IOR Services Contact

4. ESP Logistics EMEA & Global Service Parts Logistics If you like the solution presented we will… Design a multi-vendor implementation plan to: Acquire Import licences & certification required Define & agree individual vendor responsibilities Distribute & approve Import documentations. Define timetable for initial stocking Support your customer SLA & RMA retrieval program Manage the multi-vendor implementation to conclusion: Acquisition of any required licences or certification Administer individual vendor responsibilities Administer all import documentation Administer any viable tax recovery solutions Micro manage initial stocking & service delivery Global Import Compliance For Technology Service Logistics Home About Provider Services User Services IOR Services Contact

5. ESP Logistics EMEA & Global Service Parts Logistics Once implemented all ESP solutions carry on going Compliance & Performance support we will… Design a compliance performance plan to: Monitor licensing and certification renewals Pre dispatch approval of export documentation Monitor process events inc clearance time Police vendor responsibilities & performance Provide exception management and intervention Global Import Compliance For Technology Service Logistics Home About Provider Services User Services IOR Services Contact

6. ESP Logistics EMEA & Global Service Parts Logistics Stages of engagement 1.Project statement / SOW / contract Allow ESP to define a statement of your requirements to cost & sign off the engagement plan. 2.Compliance Assessment ESP undertake a formal Assessment of all required import permits, certification, documentation costs & procedures specific to your planned country inventory. 3.Implementation If agreeable have ESP implement your designed solution into your existing service supply chain to conclusion. 4.Management ESP solutions include performance & compliance management for the life the solution is required in use. Importer of Record Services Network Engagement process… Home About Provider Services User Services IOR Services Contact

7. ESP Logistics EMEA & Global Service Parts Logistics 2-3 daysRaise Project statement 1 st Country only £2’650. / countryDesign & Cost Service Solution £2’650. / countryMulti-vendor Implementation £ FOCOngoing Compliance & Performance Management Where a 3PL is engaging for multiple clients, ESP can discount fees for 2 nd & subsequent clients per country Home About Provider Services User Services IOR Services Contact Importer of Record Services Network Engagement costs…

8. ESP Logistics EMEA & Global Service Parts Logistics ESP have been active in most aspects of designing, developing, marketing and managing an SPL network. We would be pleased to support you as a temporary external resource for open projects across solution design, optimization, sourcing, purchasing, implementation & management.. Additional services available… Home About Provider Services User Services IOR Services Contact

9. ESP Logistics EMEA & Global Service Parts Logistics Contract Rates Rates typically agreed proportionate to length of commitment: 6 month+ contract rate:£80'584.00 p.a £42.hr Monthly rate:£ 8’352.00 p.c.m £43.5 hr Weekly rate:£ 1’820.00 p.wk £45.5 hr Daily Rate:£ 375.00 p.day £47.hr Hourly rate:£ 50.00 p.hr £50.hr Areas of cost included in rate: Personnel:Salary, Pension, Health care. Tools:Car, ins & tax, Laptop & basic software. Business admin: Home Office Rent, Power, Services, etc. Examples of prospective additional variable expense: Communications - Land & mobile connectivity, etc.) Supplies (Office, PC, software & user supplies as required) Travel Expense (Rail, Air, Fuel, accommodation & sustenance) Training / Exhibitions / Promotions as required. Working timetable The above assumes full time provision of services based upon a five day week and a 48 week year, excluding UK public holidays and allows for 20 days vacation per anum. Rates for Additional Services & General Consultancy

10. ESP Logistics EMEA & Global Service Parts Logistics Client & Vendor Services… Home About Provider Services User Services IOR Services Contact Service Supply Chain Design Importer of Record Services Network Design, Source, Purchase, Implement & Manage Project & Contract Management Compliance, IOR & Tax efficiencies Multi-vendor selection Unification software

11. ESP Logistics EMEA & Global Service Parts Logistics Contact Paul Moores Managing Consultant pmoores@esplogistics.com +44 (0) 777 551 0608 EMEA & Global Service Parts (ESP) Logistics 22 Brandwood Close Worsley Manchester M28 1XX WWW.ESPLogistics.com Home About Provider Services User Services Contact