1. 4/20/2017 6:38 PM © 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

2. Patch Management: The Process and Best Practices
4/20/2017 6:38 PM
Patch Management: The Process and Best Practices
Name: Kate Simpson
Title: RSE Biz Apps Training Lead
Group: GTSC Readiness
© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

3. Understanding the Process
4/20/2017 6:38 PM
Understanding the Process
Microsoft is committed to resolving customer issues
While avoiding introduction of additional issues
The Process is in place to mitigate risk
What is best for the customer and the Biz
Deployment best practices
When is a patch right for you?
What type of fix is needed?
How to deploy
© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

4. Patch Management Process

5. The Patch Process Stage 1
4/20/2017 6:38 PM
The Patch Process Stage 1
Identify the Problem
Customer finds a problem
Problem is researched to determine impact on the business
PSS incident is opened
PSS searches for a work around
PSS researches issue to determine the root cause
Issue is submitted for verification
72 hours turn around
Product Group verifies that this is a new issue
Patch issues are not decremented against support contracts
© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

6. The HotFix Process Stage 2
4/20/2017 6:38 PM
The HotFix Process Stage 2
Customer Decision
Request a fix HotFix
Triaged with Product Group
Feasibility – regression
Priority
Work around vs HotFix
Resources
72 hours turn around
Request a Design Change Request
Same criteria for acceptance as for a code Fix
© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

7. The HotFix Process Stage 3
4/20/2017 6:38 PM
The HotFix Process Stage 3
Building a Solution
Private Release sent to customer
Apply to fully patched Test environment
Test
HotFix prepared
All previous hotfixes are packaged as an .exe
Specific feature area tested
Available upon request
Turn- around is appox. 30 days
Service Pack
Fully tested – available to the public
May contain additional improvements
© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

8. Types of Patches Private Release, minimal testing
Created just for the specific customer
Not packaged, manual installation such as registry settings or SQL scripts to run
HotFix – tested within the context of the problem.
Roll-up of all previous HotFixes
Packaged as an .exe
May need to run SQL scripts or create a registry setting
Service Pack– full regression test
May need to run SQL scripts

9. HotFix for Client or Server?
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HotFix for Client or Server?
Server side
Files replaced .asp or .sql
Client side
Winproj.exe replaced
KB article for HotFix
Roll up of all previous hotfixes
List of the latest fixes added
Describes the symptoms of the fixes added to the roll up
2nd KB for each individual fix
Some fixes only prevent behavior
2nd KB article includes steps to correct
© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

10. 4/20/2017 6:38 PM
Deploying a Fix
A Private Release requires that the latest HotFixes are applied to both Server and Client
Apply to Test environment first!
Is a HotFix right for your situation?
Some fixes only prevent the problem but do not correct existing data
Read the KB for complete information
Some fixes require both a Server and a Client side fix
© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

11. Gaps between SP and QFE SP1 for Project 2002
HotFixes release after the SP1
SP – planned for summer
Hotfixes that don’t make the SP
watch the KB for additional Hotfixes.

12. 4/20/2017 6:38 PM
Q & A
© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

13. © 2004 Microsoft Corporation. All rights reserved.
4/20/2017 6:38 PM
© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.
© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.