1. August 4, 2008 MBTA / BCIL Public Contact Information Honorable Judge Patrick King Federal Court Appointed Monitor Gary L. Talbot MBTA Assistant General Manager Department of System-Wide Accessibility

2. August 4, 2008 Table of Content Judge King’s Contact Information Judge King’s Contact Information MBTA, Customer Support Services MBTA, Customer Support Services – Contact Information – Hours of Operation – Travel, Schedules, Comments, Complaints MBTA, Department of System-Wide Accessibility MBTA, Department of System-Wide Accessibility – Contact Information – Staff Phone Number and Email Address

3. August 4, 2008 Judge King’s Contact Information Honorable Patrick J. King (Ret.) JAMS, The Resolution Experts One Beacon Street – Suite 2300 Boston, MA 02108 (Phone) 617-228-9125 Email: mbtamonitor@gmail.com

4. August 4, 2008 MBTA Customer Support Services Massachusetts Bay Transportation Authority Customer Support Services Transportation Building Ten Park Plaza – Suite 5610 Boston, MA 02116 Customer Support Services is available Monday-Friday 6:30AM-8PM and Saturday-Sunday from 7:30 AM-6:00 PM. Customer Support Services 617-222-3200 Customer Support Services 617-222-3200 For travel information, schedules, comments, or complaints For travel information, schedules, comments, or complaints Toll Free: 1-800-392-6100 Toll Free: 1-800-392-6100 Deaf or Hard of Hearing: TTY 617-222-5146 Deaf or Hard of Hearing: TTY 617-222-5146 Main Switchboard: 617-222-5000 Main Switchboard: 617-222-5000

5. August 4, 2008 MBTA Department of System-Wide Accessibility Massachusetts Bay Transportation Authority Massachusetts Bay Transportation Authority Department of System-Wide Accessibility Department of System-Wide Accessibility Transportation Building Transportation Building Ten Park Plaza – Suite 5720 Ten Park Plaza – Suite 5720 Boston, MA 02116 Boston, MA 02116 617-222-1666 (Phone) 617-222-1666 (Phone) 617-222-5045 (TTY) 617-222-5045 (TTY)

6. August 4, 2008 MBTA, Department of System-Wide Accessibility Gary Talbot, Assistant General Manager gtalbot@mbta.comgtalbot@mbta.com 617-222-1665 gtalbot@mbta.com Sandra Belhaimer, Executive Assistant Sbelhaimer@mbta.comSbelhaimer@mbta.com 617-222-1666 Sbelhaimer@mbta.com Laura Brelsford, System-Wide Accessibility Coordinator lbrelsford@mbta.comlbrelsford@mbta.com 617-222-1688 lbrelsford@mbta.com Rob Sampson, Senior Accessibility Coordinator rsampson@mbta.comrsampson@mbta.com 617-222-4292 rsampson@mbta.com Kathy Cox, Manager Fixed Route Services kcox@mbta.comkcox@mbta.com 617-222-5970 kcox@mbta.com Matt Whalen, Supervisor Reduced Fare Programs mwhalen@mbta.commwhalen@mbta.com 617-222-2071 mwhalen@mbta.com Mike Festa, Senior Accessibility Specialist, Special Assignment mfesta@mbta.commfesta@mbta.com 866-582-4648 (Toll Free), 617-222-1984 (TTY) mfesta@mbta.com