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SIFET-CBA Project Sistema Informativo Fiscalità E Tributi – Consorzio di Bonifica dellArneo M. A. Bochicchio, A. Bernardo, A. Longo, F. Longo Università

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Presentation on theme: "SIFET-CBA Project Sistema Informativo Fiscalità E Tributi – Consorzio di Bonifica dellArneo M. A. Bochicchio, A. Bernardo, A. Longo, F. Longo Università"— Presentation transcript:

1 SIFET-CBA Project Sistema Informativo Fiscalità E Tributi – Consorzio di Bonifica dellArneo M. A. Bochicchio, A. Bernardo, A. Longo, F. Longo Università del Salento – Lecce - Italy Mario A. BochicchioMilano - WCC 2008

2 CBA Project: issues and opportunities The Italian land reclamation and drainage authorities (consorzi di bonifica) are local public organizations, which main tasks are: designing, implementing and maintaining public works concerning plumbing, drainage and land reclamation improving the management of waters for different purposes (irrigation, dam, drainage management, …) Authoritys operational expenses are split among the estates owners of the area, according to the benefits achieved (or achievable) from the works made and maintained by the Authority The Consorzio di Bonifica dellArneo (CBA) operates in the Southern-East part of Italy. It employs 68 people, manages hectares and estates in Salento area. Each year CBA delivers tax notices for a global amount of about 15 M. In 2004, 95% of them were claimed with open questions of law. Mario A. BochicchioMilano - WCC 2008

3 CBA Project: issues and opportunities The aim of the project has been to support CBA in reducing the information asymmetry between the Authority and land owners through an extensive use of new technologies. In the current panorama, what new tools and methodologies are given to LPAs to achieve better performance and to improve their relationship with citizens ? In particular, a) how to involve the managers in reshaping the organizational and operational structure, adopting the ICT to improve their efficiency and effectiveness; b) how to bridge the gap between the various cultures and languages (juridical, managerial, organizational, technological, …) needed in real scenarios. Mario A. BochicchioMilano - WCC 2008

4 UWA+: summary Process modeling and Rapid prototyping Mario A. BochicchioMilano - WCC 2008

5 Organization Structure and Goals Modeling Mario A. BochicchioMilano - WCC 2008

6 Organization Structure and Goals Modeling Mario A. BochicchioMilano - WCC 2008

7 Organization Structure and Goals Modeling Mario A. BochicchioMilano - WCC 2008

8 The HIGO Matrix: Stakeholders vs. KPIs Mario A. BochicchioMilano - WCC 2008

9 Stakeholders KPIs according to HIGO approach Mario A. BochicchioMilano - WCC 2008

10 Process modeling: hierarchical approach Mario A. BochicchioMilano - WCC 2008

11 Process modeling: hierarchical approach Mario A. BochicchioMilano - WCC 2008

12 UWA: Process-Info Diagram Mario A. BochicchioMilano - WCC 2008

13 UWA+: Reference Model Mario A. BochicchioMilano - WCC 2008

14 UWA+: Reference Model Mario A. BochicchioMilano - WCC 2008

15 Fast Prototyping based on WebRatio and WebML Mario A. BochicchioMilano - WCC 2008

16 Conclusion & Future Works Results We defined a clear lexicon and semantic to use with taxpayers We observed positive financial benefits for CBA The main advantages perceived by CBAs board have been: learning by doing for employees involved in the project, and knowledge transfer from the project team to the rest of employees; better aptitude to innovation; savings and reorganization of local taxation. Future steps We plan to extend the empirical validation of the approach and customize them to different contexts and sizes. Design tools Mario A. BochicchioMilano - WCC 2008


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